The Ford Store of Morgan Hill
Customer Reviews of The Ford Store of Morgan Hill
Review type:
Fantastic Time !!
by danledesmasr on 09/11/20152015 f-150 XLT. this TRK. is more than we hoped for!! We felt very attended to by your sales staff (Hector Arriaga). Also Diane in financing is so knowledgeable and kind, she made our experience very comfortable like we found a… home. Thank You so much, Dan & Jean Ledesma2016 F350 DRW purchase
by bdiesel4545 on 08/14/2015Very pleased with my F350 purchase. Trevin and Diane did a great job taking us through the process.Thank you for taking the time to leave us this wonderful review! Were glad to know that you were very pleased with your purchase and that Trevin and Diane did a great job in assisting you during your visit. If there is anything more that we can do please come back and see us again. Take care! Best regards, Manny Reyes, Service Manager, 408-782-8208.
worst vehicle buying experience ever they got me!
by keis on 01/07/2015traded in my truck with them and got a 2008 f250. it only ran for three days before it was in and out of the shop for 45 days. made first payment without even having vehicle. would not give me a different truck or my old one back. said… they wouldn't have fixed it if I had not purchased a warranty. truck has left me stranded several more times since than. now the engine has to be replaced for 18000! I still have 19000 to pay on truck and have no motor. don't ever buy with them!!!!!!!!!!!!!Thank you for taking the time to give us this feedback. We're so sorry to hear you had such a negative experience with our dealership, and we would truly appreciate the opportunity to be able to speak with you regarding your vehicle and your visit. Please contact us, reference your review, and ask for me directly so that I can help address this matter with you personally. I look forward to speaking with you soon. Sincerely, Graham Gillis, General Sales Manager, 408-782-8202.
Informative, knowledgeable, sales person
by mike1957 on 03/23/2014updated 05/28/2025Leased a 2012 Ford Focus from this dealership, which is due to expire. We will be going back to the same sales person because even though the lease option turned out not to work for us because of life style changes, he nevertheless took the… time to spell out the pros, AND CONS, of what we could do. He listened to what our needs were and directed us to a car that was appropriate to our situation. He also followed up with us through the length of the lease to make sure we were happyMike, thank you for writing this fantastic review and giving our dealership such an excellent star rating! It is great to hear that we were able to go above and beyond your expectations and provide you with a memorable experience. Feel free to call or stop by if there is anything else we can do for you. Take advantage of our exclusive coupons by following us on Twitter and Facebook. Kind regards, The Ford Store Morgan Hill Team.
Top Rated Sales Crew
by jeffm15 on 10/03/2013updated 05/28/2025The purchase of my new Ford Truck ruck was a pleasant and easy process. Everyone I dealt with was positive, friendly and genuine... from the sales staff to the finance folks and the delivery people. Love my truck and love the Ford Store in… Morgan Hill.Jeff, congratulations on your new truck! We would like to thank you for your business and for taking the time to share your kind feedback. We are pleased to know that you found our staff to be helpful and pleasant while providing an easy experience. We hope to see you soon and encourage you to find us on Facebook and Twitter. Best, The Ford Store Morgan Hill Team!
Best car purchase I have every had
by angelo14 on 06/09/2011updated 05/28/2025The experience at The Ford Store Morgan Hill was unlike any other Ford dealer I have been to. I have visited 3 other dealers in the San Jose area and my experience at all was really bad. My experience at TFS was refreshing and… reassuring when I called the store to check on stock and pricing the salesperson who helped me was very knowledgeable and answered all of my questions. When I visited the dealership he was very professional and friendly and make sure I was comfortable and satisfied. Unlike other dealers in the area TFS did not hassle me around for price, which I was very happy about. My sales person made sure my paperwork was taken care of quickly, and when I mentioned I had a low rate with my credit union they found me a lower rate and took care of my financing. After I got my vehicle, the salesperson called me a couple of weeks later to make sure that I was still happy with my purchase. They had offered me a visit with their Sync expert and I forgot to make an appointment, so I made one and he came to my house to walk over my sync system again. It was great! Thank you to all at The Ford Store Morgan Hill.I had a very similar experience to 'angelo14' ... I had been to two San Jose area stores which were disorganized and marking up their trucks above MSRP. In contrast, the Ford Store in Morgan Hill was very organized, neat uniformed sales people, excellent inventory, and discounts taking the price below MSRP, pretty much the opposite experience of the other closer (to me) stores. The sales person went over the top to give me his personal cell phone number and wouldn't let go of me and the F150 until he showed my every feature and paired my cellphone. Finance was super fast... I was in and out in 20 min and that included buying it on zero down so as to take advantage of another discount by Ford credit. And their tech person is also coming to my house to dive into all the cool SYNC features.
Ford Store- the complete package
by CaroWE on 05/09/2013updated 05/28/2025after my accident that totalled my husband's truck we were in the market for a new truck. We live in San Mateo county and checked pricing at all the dealers nearby. We wanted to keep the price low but also wanted a certain color and… features. We found it a The Ford Store. The internet sales guy gave my husband a good quote on the make and model we wanted and the features and color. We decided to take the drive down there expecting he may change his price, but, it was all good. We not only got the exact truck we wanted in the color we wanted but it had Michelin tires which is a big plus. The sales person was very knowledgeable, personal and helpful. We went away with our new truck- happy campers. They even send their tech guy to our house a couple weeks later to help us learn the surius system and whatnot. We feel they went out of their way, listened and came thru with what we wanted. They also have a huge inventory to pick from. Thanks Ford Store!Carol, thanks for sharing your experience! We are pleased to hear that our online staff was able to offer the lowest price for all of the features (including Michelin tires) you both were looking for in a new truck. It's important that our team always honors the discussed price and we are happy to hear that it was no different with your purchase. Be sure to check out our Twitter and Facebook pages for special offers for our online fans. Best, The Ford Store Morgan Hill Team!
Good service for car purchase
by JenniferW408 on 05/12/2014updated 05/28/2025I had a quarter life crisis and decided I needed a Mustang. It's a car dealership so, of course, they want to make as much money off of you. I am not the type to haggle so I can't really complain about that aspect of car buying. They… didn't have the Mustang that I wanted, but they were able to search for it, and get it shipped from the Folsom dealership. Overall, it was a decent experience since I did not haggle, I did not have to talk to several people, or spend hours negotiating. I ended up getting some factory rebate on the car, where I got $2,000 back. They were super nice to call me back the next day and told me they made a mistake, and I was actually supposed to get 2,500 back. I found that to be pretty honest and they spent time showing me how to use the features on my car. A few days later when I went to put gas in my car for the first time, I had no clue how to do it, they were very helpful over the phone in assisting me. I am extremely happy with my quarter life crisis purchase. From: Jennifer WJennifer, we appreciate you taking the time to share this fantastic review with us! We are dedicated to providing a knowledgeable, honest and hassle-free car buying experience to every customer that enters our dealership, and we always do our best to make sure all of our customers leave with the right vehicle. Were so glad to hear that you are happy with yours, and please don't hesitate to visit us if you have any concerns about your vehicle. Best regards, The Ford Store Morgan Hill Team.
Happy, Happy, Happy
by debbieandsami on 07/14/2013updated 05/28/2025Overall very good experience! From first entry on to dealerhship, review of large inventory of superduty trucks, negotiation of purchase, financing, and personal care and interest in making sure I had a good experience. Having visited 12… other dealership (including 4 other Ford dealers), The Ford Store at Morgan Hill is superior to all! Debbie S.Debbie, we are delighted to hear that our team members and facility exceeded your expectations. Thank you for taking the time to share your wonderful feedback! It's important to our team that we provide options for our customers to ensure they're completely satisfied with their decision. We are looking forward to working with you in the future and encourage you to stop by with any concerns that may arise. Sincerely, The Ford Store Morgan Hill Team!
Ford Escape
Ford Explorer
Ford F-150
We really enjoyed reading your review! We understand it is a big decision where you purchase your vehicle, and we are grateful to have been chosen! Safe travels!
by tfsmorganhill on 09/29/2015