The Ford Store of Morgan Hill
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Dealership Sales Review
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worst vehicle buying experience ever they got me!
Written byon 01/07/2015
traded in my truck with them and got a 2008 f250. it only ran for three days before it was in and out of the shop for 45 days. made first payment without even having vehicle. would not give me a different truck or my old one back. said they wouldn't have fixed it if I had not purchased a warranty. truck has left me stranded several more times since than. now the engine has to be replaced for 18000! I still have 19000 to pay on truck and have no motor. don't ever buy with them!!!!!!!!!!!!!
- Recommend this dealer? No
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? No
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fordmorganhill on 01/26/2015
Dealer Response
Thank you for taking the time to give us this feedback. We're so sorry to hear you had such a negative experience with our dealership, and we would truly appreciate the opportunity to be able to speak with you regarding your vehicle and your visit. Please contact us, reference your review, and ask for me directly so that I can help address this matter with you personally. I look forward to speaking with you soon. Sincerely, Graham Gillis, General Sales Manager, 408-782-8202.
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