BMW of Monrovia
Customer Reviews of BMW of Monrovia
Review type:
Kate
Masood’s BMW 528I
by MASOODHC on 06/15/2020I have service protection plan with BMW finance. But every time my car is there for services, the BMW of Monrovia refugees to honor the BMW service agreement. Always coming up with excuses and dismissed my claim. I paid close to $5000 for… the car maintenances service. The car has 57 k miles. Buyers please be aware before signing any service agreement with salesman!Excellent service
by Christina on 05/20/2020updated 05/29/2020Jorge was easy to work with and kept in good communication with me. Drop off was quick.Christina, thank you for your kind words and this wonderful review!
BMW of Monrovia - Matt Clark, Service Advisor
by 328i F30 on 05/27/2020Matt consistently provides excellent service, professionalism, and accurate recommendations.328i F30, thank you for your kind review; we are happy to pass along your comments to the team here at BMW of Monrovia!
Horrible Car Delivery Experience
by LYHO11171 on 05/13/2020Purchased a Certified Pre-Owned vehicle from BMW of Monrovia. Accepted delivery on a Thursday and had to immediately bring the vehicle back for warranty service on same Saturday and then on Monday of the following week. 2 weeks later, my… vehicle is still with the BMW of Monrovia service department.BMW Monrovia wonderful dealership
by JennKitt on 05/05/2020Always very helpful and knowledgeable about all cars. Friendly and happy service.Jennkitt, thank you for your kind words and this wonderful review!
BMW Z4 Purchase
by David K on 05/03/2020Kim was great. Great communication and ease of purchase. Thank you!David K, thank you for your kind review; we are happy to pass along your comments to the team here at BMW of Monrovia!
Require maintenance and another light (3rd time Light goes on)
by Francisco on 04/23/2020The car wasn’t ready the first time promised and when the car was delivered it was a mess not washed or clean in the inside, not sure if it has to do with covid19 lack of personnel, they claim that they disinfect each car but it didn’t look… like so I did it my self.Hi Francisco, we regret to hear that you are displeased with your recent experience with us. Thank you for bringing this to our attention. We will use your comments to refine our efforts to ensure this issue does not happen again.
328 wagon man 👨
by Railspark on 01/30/2020The sales staff was very nice, friendly n accomodating. I received a fair price on my trade in, n love my wagon. 😎Route service
by Raymond on 01/09/2020Excellent service as usual. Car loaner was easy and my car was ready in just a few hours.2020 BMW X1
by New X1 owner on 01/09/2020Neil helped us out on a busy Sunday evening. He was attentive to our needs and was very professional. I would recommend my friends and family to him if they are looking for a bimmer. Thanks again Neil.New X1 Owner, thank you for your kind review; we are happy to pass along your comments to the team here at BMW of Monrovia! We hope to be of service to you again in the future. Best wishes, BMW of Monrovia
Monrovia of BMW Tomas Cervantes
by Jerry Brito on 12/26/2019I want give a special thanks to Tomas Cervantes for making our BMW experience the best. We are repeat customers and as always Tomas made the whole buying experience very seamless for my son. I would highly recommend him to anyone that is… looking to buy or lease a BMW. Once again thank you to Tomas Cervantes and the entire staff at Monrovia.Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!
840i GC at BMW Monrovia
by Arpie A on 12/16/2019I am a returning customer, so that proves I was very satisfied with my initial experience. This year, Wei Wei and Joseph went out of their way to find the exact (limited) 840 GC I wanted within days, since I had to return my lease. They are… sincere and professional and worked out a great deal for me.Arpie A, we strive for 100% satisfaction, and it is great to see you had such a positive experience at BMW of Monrovia. We look forward to your next visit! Take care!
Amazing concierge
by Jamal Chams on 12/07/2019updated 12/13/2019High class all the way. Very polite staff.Hi Jamal Chams, thank you so much for your positive comments about BMW of Monrovia!
excellent
by Amy Wang on 12/10/2019Thomas is very professional and patient and gave me a great experienceRecall Service
by Very happy on 12/06/2019Eddie, the Service Advisor assigned, performed nothing less than Excellent. He delivered as promised. The whole experience ran smoothly and stress-free.Very Happy, we are so happy to read such a great review about BMW of Monrovia! We look forward to your next visit! Take care!
Excellent Service Department at BMW Monrovia
by TM .... on 11/07/2019Service experience was excellent. Work completed early! Thank you Matt.Tm ...., thank you for your kind review; we are happy to pass along your comments to the team here at BMW of Monrovia!
Great experience overall
by Manlio Ceja on 11/02/2019I brought my wife's X5 for service and all of the service personnel was very courteous and friendly throughout the service process. They offer coffee and water for the customers and the waiting area is comfortable. I however, would only… suggest they add more options at the waiting area. Like tea, snack machine, soda machine and donuts.Manlio Ceja, your wonderful feedback and rating mean a lot to us. We look forward to your next visit! Take care!
Service
by Clippers on 10/29/2019Tom Ryan was friendly, efficient and thorough. Made the visit pleasant.Clippers, thank you for your kind words and this wonderful review!
Customer
by Michael on 10/26/2019Fast and friendlyMichael, we strive for 100% satisfaction, and it is great to see you had such a positive experience at BMW of Monrovia!
Caroline Jonathan BMW of Monrovia
by xuemei he on 10/09/2019updated 10/18/2019Passionate, professional, considerateHi Xuemei He, thank you so much for your positive comments about BMW of Monrovia!
2005 electronics issue
by Bill Newkirk on 10/14/2019Needed service was slow to completion, and expensive. In addition, the service rep did not figure out how to reconnect my hands free telephone transmitter/receiver to my telephone, and insisted that it could not be done. My wife figured… it out in a moment, when BMW Monrovia took days to ponder how to do it, and never figured it out.Here at BMW of Monrovia, we strive for excellence, and are disappointed to hear that you received anything less. Thank you for bringing this to our attention. We will use your comments to refine our efforts to ensure this issue does not happen again.
- Complimentary Loaner Cars
- Complimentary Coffee
- Cable Television
- Express Service
- Customer Lounge Area
Masoodhc, it's upsetting to hear that you did not receive the top-notch service we strive to provide. We'd like the opportunity to discuss this with you. Please reach out to us at (855) 627-5361 at your earliest convenience to discuss how we can turn your experience into a positive one.
by Tombras Intern on 08/21/2020