Customer Reviews of Manhattan Beach Toyota
Review type:
Gabe Romero is the greatest
by julesatedmunds on 02/03/2012updated 06/03/2025Gabe Romero is the greatest - never once did he adopt a "high pressure sales approach". I can work with high pressure salesmen , but my wife hates the car buying experience! If we had encountered any high pressure we would have left the… dealership. Gabe told us about the car we were interested in (a Prius V 5 with AT package). His colleague (Bill Leyva) took us for a test drive later and was also very helpful. We decided to buy after the test drive and told Gabe that we would not have the finances until end of January (we first went into the dealership in mid-December.) We wanted a particular car - Blizzard Pearl with Bisque interior - Gabe said he would track one down and get it for us. He did. He called on Saturday 28th January to let me know he had the car. We went into sign the paperwork on Sunday - here we met Gabe who showed us the car - it was gorgeous and had everything we wanted. Then we met the Finance Manager (Steve Choi) - this proved to be more like the car buying experience of earlier years - some high pressure, but not too much. Steve was an amiable person who explained the various packages that MB Toyota could offer. We declined the paint protection package, the alarm system, Lojack, and Titanium Plus (windshield, wheels, tires). We accepted Platinum Plus Warranty (as the car is so complicated (high tech.) I could not believe that something expensive would not go wrong in 8 years) and Prepaid Maintenance for 5 years as even Toyota's need maintenance! My wife and I have owned six Toyotas, and I worked for Toyota (at Torrance HQ) - so we are biased - we think Toyota makes the best cars for the general public and also that Manhattan Beach Toyota was the best dealership we have bought a new car from. I would recommend our experience to all our friends and family.Bate and Switch
by brown30 on 12/21/2012updated 06/03/2025We had a terrible experience with this dealer. We told them that we had a trade in and wanted to purchase a new car. They asked us to come down to inspect the used car for the estimate. They gave us a figure for the used car and the new… car. A couple of days later we came to finalize the deal. They changed their minds about the used car's value (offering much less than prior number) claiming they had not fully inspected the used car the first time. Head of sales was arrogant and frankly insulting.
The City of Manhattan Beach, beautifully located alongside the Pacific Ocean's cresting waves and under California's brilliant sun, is home to many thriving establishments. Among the successful businesses in this ocean-side, four-square mile city is Manhattan Beach Toyota on Sepulveda Boulevard.
Opened in 2000, the dealership has excelled in customer satisfaction and sales excellence.
The team at Manhattan Beach Toyota takes pride and pleasure in devoting time and effort to guests' fulfillment before they leave the dealership in their new car or exit the Service drive. The Sales Department is made up of friendly individuals, who are knowledgeable about the Toyota product and always go out of their way for a customer. Manhattan Beach Toyota provides shoppers with a huge selection of new and used Toyotas.
- Instant Financing
- Complimentary Coffee
- Rental Car Service Onsite
- Cable Television
- Express Service
Dear Jules, <br> <br> Congratulations on your purchase of the new Toyota Prius V! If you have any questions about the operation of your new vehicle, please do not hesitate to give Gabriel Romero, or another of his team members, a phone call. We will be happy to assist you! As you saw first-hand when Bill Leyva assisted you, the Internet Sales Department works as a team to help guests and put your needs and schedule first. <br> <br> Thank you for taking the time to write about your visit to Manhattan Beach Toyota. Gabriel is one of the wonderful team members of our Internet Sales Department. He is available to assist customers with the purchase or lease of a vehicle, as well as explaining the functions of a vehicle. <br> <br> You may find the contact information for the Internet Sales Department at [HTML removed]. <br> <br> Also, whenever you are in the South Bay, stop by Manhattan Beach Toyota for your free exterior car wash, which comes with every new Toyota purchase made at Manhattan Beach Toyota! <br> <br> Sincerely, <br> <br> Bradley Sperber Internet Sales Director John Elways Manhattan Beach Toyota
by mbtoyota on 02/20/2012