Manhattan Beach Toyota
Dealership Sales Review
Gabe Romero is the greatest - never once did he adopt a "high pressure sales approach". I can work with high pressure salesmen , but my wife hates the car buying experience! If we had encountered any high pressure we would have left the dealership. Gabe told us about the car we were interested in (a Prius V 5 with AT package). His colleague (Bill Leyva) took us for a test drive later and was also very helpful. We decided to buy after the test drive and told Gabe that we would not have the finances until end of January (we first went into the dealership in mid-December.) We wanted a particular car - Blizzard Pearl with Bisque interior - Gabe said he would track one down and get it for us. He did. He called on Saturday 28th January to let me know he had the car. We went into sign the paperwork on Sunday - here we met Gabe who showed us the car - it was gorgeous and had everything we wanted. Then we met the Finance Manager (Steve Choi) - this proved to be more like the car buying experience of earlier years - some high pressure, but not too much. Steve was an amiable person who explained the various packages that MB Toyota could offer. We declined the paint protection package, the alarm system, Lojack, and Titanium Plus (windshield, wheels, tires). We accepted Platinum Plus Warranty (as the car is so complicated (high tech.) I could not believe that something expensive would not go wrong in 8 years) and Prepaid Maintenance for 5 years as even Toyota's need maintenance! My wife and I have owned six Toyotas, and I worked for Toyota (at Torrance HQ) - so we are biased - we think Toyota makes the best cars for the general public and also that Manhattan Beach Toyota was the best dealership we have bought a new car from. I would recommend our experience to all our friends and family.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes