Spreen Honda
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Customer Reviews of Spreen Honda
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7 service reviews
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Fool me once, shame on you, fool me twice…
by Matthew on 11/26/2024I've gotten 2 cars at Spreen Loma Linda. Fool me once, shame on you, fool me twice, shame on me. First time I traded in an old truck for an accord on the condition they remove my aftermarket stereo equipment. It proved to be too difficult… for their workers. I asked to take my truck literally down the street to the company who installed the equipment but they refused. When I pushed back, sales manager cussed me out on the phone. He's a hothead with no regard for customer service. Unfortunately their service department is the same. My wife and I bought an Odyssey from them and had it serviced regularly at Spreen. 3 years in, the car started dying/shutting off on the freeway or at traffic lights. Non-starter with 3 small kids. It took 5-6 months and countless trips to Spreen to get the issue figured out and ultimately resolved. Everyone we dealt with thought they knew it all and we were stupid and just needed a battery. Or because they couldn't replicate the issue in the 2 minutes they had the van, it was perfectly fine. When we finally had a manager willing to help us, we were told to bring the car in on a Saturday and leave it for a couple days. When I arrived, the service tech ran to me shaking his head, telling me "I had to go." When I tried to explain the situation and tell him I was on the phone with a manager, he said "hang up the phone, you're dealing with me now." He was a complete ass. When I called him on it, and explained we just needed to leave the car, he begrudgingly took me inside to deal with a manager. I asked the tech what his name was once inside so I could provide his manager some feedback. He tells me "Jamal." A couple workers nearby started giggling. I asked if Jamal was his name and they got quiet, said no, and walked out. I asked the service rep I was working with what his real name was and he said "I'm not a snitch." What kind of operation is this? Interestingly, this was the only time I didn't get hounded with surveys via text and email about my experience. I wonder why? We've also had recalls pending for months. We scheduled on the phone, took every item (including car seats) out of the car per their instructions, only to be told once we got there that they don't do that recall on that particular day. "Sorry for the miscommunication." Manager Matthew apologized and said he'd call back and offered us a loaner for another day. Shocker, he never called. Last straw, gave this place way too many chances. Will never trust them with another car of mine and you shouldn't either. They don't care about customers.Our 2007 Civic caught on fire after weeks in service center and over $8,000
by Unhelped on 05/21/2024You may be ghosted and over changed our civic didn't even make it home! Caught fire on freeway. No apologies or compensation2 stars for sales none for servive
by Henry Richards on 03/07/2024Worst service department EVER. Booth new cars every 2-3 years for 50 years & never had this bad of service. 2nd time in this week for same problem. 9 am appointment & 10:45 before they started to work on it. My last time with Spreen… Honda service.Regret buying from their
by Am Full of regret now on 09/15/2019Pls go somewhere else felt like I been took advantage of. After buying the car I went to try and buy parts n wanted installed couldn't get any were so left n went shopping online for the part it was 50 bucks cheaper everywhere else n they… said install charge is 150... I put the part in myself n it was only unscrewing some Philips not hard at all.Honda Accord
by ritmedina on 07/31/2010I reently purchased a 2009 Honda Accord from Andrew Saldana, and I want to stop and thank him and his dealership for such a great car shopping experience. I really got alot of information for the car i was buying and Andrew was very… welcoming. Thanks Spreen Honda.Great Service!
by brianandshelly on 09/03/2008We purchased our Honda Accord from Spreen Honda in 2008 and have used their service department exclusively for it's maintenance. We have done this ONLY because their service has been excellent. [violative content deleted]will never go again
by iloveedmunds2 on 01/15/2011updated 05/31/2025Online offer was pretty attractive. But, in-store service was the worst I have ever had!
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