Spreen Honda

I've gotten 2 cars at Spreen Loma Linda. Fool me once, shame on you, fool me twice, shame on me. First time I traded in an old truck for an accord on the condition they remove my aftermarket stereo equipment. It proved to be too difficult for their workers. I asked to take my truck literally down the street to the company who installed the equipment but they refused. When I pushed back, sales manager cussed me out on the phone. He's a hothead with no regard for customer service. Unfortunately their service department is the same. My wife and I bought an Odyssey from them and had it serviced regularly at Spreen. 3 years in, the car started dying/shutting off on the freeway or at traffic lights. Non-starter with 3 small kids. It took 5-6 months and countless trips to Spreen to get the issue figured out and ultimately resolved. Everyone we dealt with thought they knew it all and we were stupid and just needed a battery. Or because they couldn't replicate the issue in the 2 minutes they had the van, it was perfectly fine. When we finally had a manager willing to help us, we were told to bring the car in on a Saturday and leave it for a couple days. When I arrived, the service tech ran to me shaking his head, telling me "I had to go." When I tried to explain the situation and tell him I was on the phone with a manager, he said "hang up the phone, you're dealing with me now." He was a complete ass. When I called him on it, and explained we just needed to leave the car, he begrudgingly took me inside to deal with a manager. I asked the tech what his name was once inside so I could provide his manager some feedback. He tells me "Jamal." A couple workers nearby started giggling. I asked if Jamal was his name and they got quiet, said no, and walked out. I asked the service rep I was working with what his real name was and he said "I'm not a snitch." What kind of operation is this? Interestingly, this was the only time I didn't get hounded with surveys via text and email about my experience. I wonder why? We've also had recalls pending for months. We scheduled on the phone, took every item (including car seats) out of the car per their instructions, only to be told once we got there that they don't do that recall on that particular day. "Sorry for the miscommunication." Manager Matthew apologized and said he'd call back and offered us a loaner for another day. Shocker, he never called. Last straw, gave this place way too many chances. Will never trust them with another car of mine and you shouldn't either. They don't care about customers.