Tuttle-Click Ford Lincoln
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Customer Reviews of Tuttle-Click Ford Lincoln
Review type:
awesome no pressure sales experience
by Felix on 12/31/2024
Brandon Jacobson is the man! He was super responsive and friendly, no pressure to add any extras. Excellent sales experience.
131 reviews
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First time service on my new Bronco Sport
by Mr Lucky SC on 04/22/2025Excellent everything. Easy to schedule. Easy to drop off and pick-up. Fair pricing. I'll be back!!!awesome no pressure sales experience
by Felix on 12/31/2024Brandon Jacobson is the man! He was super responsive and friendly, no pressure to add any extras. Excellent sales experience.Bought one!
by Art on 10/23/2024Referred through a friend - fast response with a needed dealer trade for a 2024 Premium Mach E. Seamless & efficient. Sandy was great. The 0% APR 3- year sale was a great option.Vehicle service
by Maria Lopez on 10/10/2024updated 10/17/2024I’ve been going to Tuttle Click Ford in Irvine for several years with Paul to get service to both of my vehicles. The service staff is very pleasant and honest.Service
by Billy on 08/22/2024updated 08/29/2024The service department was very professional and knowledgeable of what they were doing and made my time easy and going.Worst service ever
by Keith Nofsinger on 07/23/2024Worst service ever! I waited an hour for someone to do the paperwork to drop off my truck. When I picked it up after the body work, they didn’t even wash the new bumper they installed.Car shopping with a newborn…sounds horrible, right?
by Rachel Aubert on 03/12/2024Not with Duncan and the team Tuttle-Click Lincoln. The service and smiles we got from the moment we walked in was nothing short of amazing. They instantly made us feel like family and wanted to go above and beyond to communicate through 3… different trips to find the right car. I always felt that Duncan had our best interest in mind and he texted me the moment the car was delivered onto the lot. The buying experience was a breeze and gave us lots of laughs. We not only became a Lincoln owner that day, we became family. Not an ounce of buyers remorse here and can’t wait to tell others. Thank you for reminding us that great service still exists and for keeping the consumer is in the center of your decisions. Appreciate all of you and especially Duncan! Thank you!Comfortable place and Duncan was amazing
by Duncan on 10/26/2023Talk to Duncan. No pressure and a very nice person.1st 5k service on 2022 Lincoln Corsair
by Kens Corsair on 07/27/2023They we accommodating to complete all 5k mileage service and agreed to install a Ford purchased tow hitch and harness kit.The 51-Day Service at Tuttle-Click Ford Irvine, CA
by Timbus13 on 07/19/2023For the last 51 days my 2021 F-150 with 18,000 miles has been in the service department at Tuttle-Click Ford in Irvine, CA. I took the vehicle in because the back-up camera quit working and there was a notable vibration through the gas… pedal when driving. Dropped the car off on May 30, 2023, and waited about a week and hadn’t heard anything so called my Service Advisor. Service Advisor stated he’d find out what was up and call me back. Service Advisor didn’t call back. A few days later I contacted him again and I was told that the front end needed a repair and stated the bearings needed replacement. Unfortunately, the bearings he needed were on back-order and he’d get back to me in a week or so. After another week or so went by I texted Mr. Service Advisor several times and didn’t hear back. I then called and he picked up and he told me the parts were going to be in soon and I’d likely have the car back in a few days. Another week goes by and now Mr. Service Advisor won’t return texts or calls so I call and ask for the Service Manager. I’m told that person isn’t in but that they’d have him call me back. The “Service Manager” then calls me back same day. He knows nothing about my vehicle and says he’ll look into it and call me back. Mr. Service Manager never calls back. After a day or so I call Mr. Service Manager again and find out the parts they need still aren’t in. I now hop on the Tuttle-Click website and find out that the “Service Manager” is just another Service Advisor playing Service Manager. I find out who the General Manager, Service Director, and real Service Managers are and shoot them an email with a brief synopsis of the situation and ask for a call back. The real Service Manager then calls me back promptly, but doesn’t know anything about my truck and says he’ll figure it out and call me back same day. Well, real Service Manager doesn’t call back same day so next morning I shoot an email to the General Manager, Service Director, and real Service manager and state that it sure doesn’t seem like anyone at your shop likes calling people back. That email prompts an immediate and rather angry phone call from the real Service Manager. I don’t want to get into the personal issues he had that prevented him from calling me back, but they were legit, and I ultimately told him that I’d have done the same thing and left for the day if the roles were reversed, but jeez, the tone of voice was something else. I guess the real Service Manager felt bad because he later called back and apologized. So the real Service Manager ultimately tells me the driveshaft needs replacement, not the bearings, but the part isn’t in, but will be in soon. I think from the point the real Service Manager got involved it took another six days or so to get me to today and I just now got the truck back here on July 19, 2023. So during the last five days I’ve been addressing my concerns and the general run around I’ve gotten with the General Manager at Tuttle-Click. I’ll state that he seemed reasonable enough of a chap and I told him straight up that I was essentially seeking a nice financial settlement to this debacle that would suit me nicely. Specifically, I asked the General Manager to pay off the current F-150 and give me $7500 off MSRP on a new 2023 F-150 Lariat Powerboost, which is what I have. The net loss to him on the trade value of my current truck was going to be $5000. I was perfectly clear that this was the deal I needed or I’d be sharing my experiences with the world. The General Manager said it was not a fair deal and told me there was nothing he could do more on the trade and that he could go up to $5000 off MSRP maximum. Since I don’t need a new truck bad enough to pay what I could probably negotiate at any other nearby dealer, I declined the offer and my review is here now for your consideration. I want to add that I paid nearly $2000 in payments on the truck while it sat idle and I got jerked around by Tuttle-Click. And finally, I’m sure some of you will say that’s what I get for buying a Ford!! I should have known and I had honestly sworn these off years ago since the transmissions kept failing on them for me. Good lesson learned….I’ll take the money when I eventually sell this truck and go back to Toyota or Chevy, which I’ve had better luck with quite honestly.Hi Tuttle-Click....you offered no other form of resolution, not even an apology at the time. Perhaps be more proactive and ask the customers you treat poorly how you can make it better so that they aren't forced to come up with resolutions on their own. Sincerely, The Customer You Treated So Poorly
Review of Service Director Sean
by Logan on 03/25/2023Sean is incredible! He solved a very serious problem that had been ongoing for 8 months and handled it professionally and ultra fast. I cannot over-emphasize how impressed I was with his service from the very beginning. Tuttle-Click… should be proud to have Sean as their Service Director!Outstanding Service Advisor
by S Harrison on 01/25/2023My service advisor, Nolan Letman, did an outstanding job of taking care of my problem with our Lincoln and worked with the GSM to ensure that I as a customer was truly satisfied! In light of how busy the dealership is, he was able to… expedite the completion of the repair. I highly recommend contacting Nolan for any Lincoln service needs!Reza and Calvin- a winning combo!
by SV on 01/05/2023Reza is my guy for honest and upfront service. I can’t say enough good things about Reza. He went out of his way to help me get my car. He came back after he was off of work to make sure the deal went through without a hitch. His… manager, Calvin, also a genuine and honest man. What a surprise to find 2 people with great values which extend beyond their bottom line. They made sure I got a fair deal. Thank you for exceeding my expectations. Everyone there was so kind.Appointment should matter
by Knapp on 11/26/2022NOLAN WAS GREAT!!! I made an appointment 2 weeks prior noting exactly what I needed but that didn’t get transferred into my file and I had to wait an hour to be seenService
by Sarkis Grigorian on 11/20/2022I have been getting my wife’s car serviced here for 7 years. They are amazing! One of the most honest service departments I’ve worked with. Would highly recommend them.Great experience
by Andy on 11/15/2022updated 11/21/2022Special ordered a navigator. Process was 90% telephonic and it couldn’t have gone smoother. Very pleased.Great service.
by Todd on 11/02/2022Took the car in for regular oil change and they found a few other things that needed attention. Shawn stepped in and provided excellent service above and beyond the expected.Easy and fast
by Rob Milo on 11/01/2022Nolan makes my service visits easy and efficient. He's organized and timely. I use Tuttle Click for all of my vehicle service.New Purchase
by Jim Simpson on 09/06/2022Great sales team. Solved problems to get us into our dream truck.Car Shopping with Kids
by The Curtis Family on 09/03/2022Car Shopping with Kids… sounds like a nightmare and often is. Not so with Tuttle-Click Lincoln Ford in Irvine, CA. From their dedicated child play room to the patient and kind staff, they make the process as easy as it can be with a 2 year… old and a 4 month old. We spent three days for several hours each time, test driving, checking just about ever configuration of car seat installation, repeatedly loading in strollers, cribs, diaper bags and all manner of mommy gear. Our salesman, Reza, was so patient and easy to work with and never made us feel rushed or pressured. With concierge treatment at every point along the way, we are quite impressed with our Lincoln experience. We are proud to be the new owners of a beautiful 2022 Grand Touring Aviator.Nathan & Mason did an outstanding job taking care of us!
by Tammy S on 08/06/2022Service dept is top notch as is the sales dept! Everyone we dealt with was friendly and took care of our business promptly. Their dealership is beautiful as well. I highly recommend Tuttle Click Ford!
About our dealership
Sir, We sincerely apologize again for dropping the ball with your repair. There is no excuse, we are certainly not perfect, and we clearly failed you in this instance. However, we don’t view your approach of “If you don’t give me a massive discount on a new truck, I am going to air my grievances on social media” as an effective or fair way to do business, especially given your sample size of one. We wish you all the best, Regards Tuttle-Click Ford Lincoln
by Customer Service on 07/25/2023