Customer Reviews of Longo Lexus
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Excellent and Friendly sales service
by Eilyn C on 04/01/2025We were planning to buy out our lease because we were worried about the over mileage . We received the follow up call from Jorge Alvarez. He run some numbers and we were okay with it. We scheduled the meeting to sign up for the lease… repurchased. We called him in the morning and was just curious, if it was possible to get into a new lease , same payments and but the car and pay it off. Next thing we know , we were coming in to sign a new lease for a 2025 ES300 Hybrid. Again, thank you to Jorge in making it a smooth and fast transition. This will be our 3rd Lexus. Can't wait for the 4th . Thank you Jorge and Longo Lexus .Appreciate no "Dealer Adjustment"
by Jeffrey Calentino on 03/17/2025We purchased our prior Lexus cars back in 2003 and 2005 from Longo. With limited inventory of the TX550h+, we put our names on Lexus lists across SoCal. Isaac Kim with the Longo Lexus sales team reached out to us within a week and secured… us a vehicle. We appreciate that Longo Lexus does not charge the "dealer adjustments" or customer gauging, as I like to call it. While other Lexus dealers have their sales team call their client lists when a car comes available only to sell the vehicle to the first person to the dealership, Longo treats their clients with dignity notifying clients based on their seniority in line. Isaac was very knowledgeable and patient with us and we secured our TX! Our experience was exactly what we expected from this luxury car brand. Thank you!We are glad to hear that you had a positive experience with us at Longo Lexus. Thank you for your wonderful feedback about our no "dealer adjustment" policy and our fair approach to notifying clients based on seniority. We're pleased that Isaac Kim was able to assist you in securing your TX550h+ and that he provided knowledgeable and patient service. We appreciate your loyalty to Longo Lexus since your previous purchases in 2003 and 2005, and we're happy that your recent experience met your expectations for a luxury car brand.
Repeat Customer
by wp on 03/16/2025Second time purchasing with Longo, and I couldn't be happier. Tried a dealer much closer to my home, but the really basically told me I couldn't get the model I wanted. Called Lexus and Tony Minarto had the exact car I wanted reserved… for me that day! I won't bother going anywhere else in the future.#1 Lexus Dealership!!!
by Rallyart on 02/21/2024My car shopping experience was put at eased with Ray Huang, Digital Sales Manager, Longo Lexus, and it became a wonderful journey to find and buy my next car. He was patient, knowledgeable, honest, kind and caring. Thus, a great listener on… what my wants and needs are in order to stay in my budget and to have a positive effect on my future driving environment. During my visit to the dealership, Ray went above and beyond the call of duty...he answered all my questions and concerns. He also made sure I understood how to operate all of the car features on my RX 350 before and after the purchase. Before visiting Longo Lexus, I also checked out 9 other Lexus dealerships in Los Angeles County, Orange County and Riverside County. More than half of them showed very attractive prices in various online car buying websites (carguru, edmund, kbb, carsdirect, autotrader, iseecars, and cars.com, etc.). However, once I saw their quotes, there were many “dealer installed options”, such as $895 Theft Code, $895 PermaPlate, $495 Clear Shield, $400 VIN Etching, $995 Karr Guard Alarm, $1350 GPS tracking, etc. All these options would increase the original advertised prices by 8-15%. The quote from Longo Lexus, on the other hand, did not have any of these “dealer installed options”. If these options were so good, why didn’t Lexus install them at the beginning, when Lexus could get wholesale prices on all these equipment? Throughout my car buying process, Longo Lexus was 100% honest and transparent. I would highly recommend Longo Lexus, without hesitation or reserve, to assist anyone looking for their next vehicle. Ray, I cannot thank you enough for your much needed help in this process. May you continue to have happy customers and many referrals.Very good salesman
by Very happy customer on 03/15/2020This was our 1st time to Longo Lexus & Jose Mendoza greeted us with professionalism. He was very courteous & responsive our questions & needs. We ended up buying the car. I would highly recommend this dealership.Not interested in sale
by khoavd83 on 09/01/2018I inquired about a RX350. This guy, Sergio Orozco, never made any attempt to sell. He offered a MSRP price tag and asked me to come. He made a comment that he "assumed" I'd go to a LA dealer. Nowadays, any dealer that does not respond with… a reasonable numbers through email is not recommended. Nobody want to go to a dealership not knowing what to expect and wasting hours dealing with multiple sale tactics.Best car buying experience we have EVER had!
by katsplay on 09/14/2017Our sales consultant, Sergio Orozco, provided us with the most impressive quality service throughout purchasing our new Lexus. In fact, it was so good we bought our first car from him in February, bought another in July, then sent our… daughter to him in August for a third purchase. Sergio is honest in his dealings, possesses in-depth product knowledge, doesnt pressure you and is very accommodating and patient. He went above and beyond the norm and helped us negotiate for the best deals possible. Sergio made what is usually a stressful process, a pleasant experience! We recently had the first service on our car and I was again impressed with Longos customer service and performance. Check in was handled efficiently, they communicated appropriately and kept to their time commitment. Their service lounge is first rate with great wifi, comfortable seating and free snacks. I definitely recommend to Longo Lexus to anyone and everyone!!Best Lexus Dealer
by cardoglover on 01/21/2016If you're looking for a Lexus, this is the place to get one. The sales staff are friendly and efficient, the dealer has a huge inventory, and dealer is willing to make some awesome deals. Words cannot express how good of a buying experience… I had with Linda. She works hard to get the best deal and tries to get you out the door as quickly as possible. She cares for her clients, very helpful in getting the car you want, responds promptly to inquires, and respects clients' time. After completing a few deals with her, I can say that I highly recommend her to anyone looking to buy a Lexus. She is an excellent example of Lexus' legendary customer service.Great Experience, Would Recommend Anyone Take a Look
by JStar388 on 12/29/2015Couldn't ask for a better buying experience with Leo S. Very efficient, responsive, and highly knowledgeable. Checked with a bunch of dealers, and he came closest in configuration and pricing to what I was looking for. Solid knowledge of… market and inventory out there. Do yourself a favor and make sure you check with him as well if you're looking for a car!Poor Sales Treatment
by Wasted_time on 04/30/2015This dealers sales staff treated me poorly. The Sales person was first tried holding me in the sales room during price negotiations by keeping my trade-in car keys. I basically had to demand they return my keys so I could leave.Dear Valued Guest, My name is Kary Loefler, Guest Relations Director for the dealership. First allow me to apologize for your less-than-satisfactory visit. We spend a considerable amount of time in training our employees on the importance of not only meeting our guests expectations but our drive to exceed them. Due to the anonymity profile posted, we're not able to research your visit thoroughly. Please feel free to contact me directly at 626.580.6057 or kary.loefler@longotoyota.com Sincerely Kary
Finest Sales Dealership in Southern California
by SanDiegoRX350 on 06/27/2014Internet sale: Leo S. Very nice sale person, great inventory. Leo went above and beyond to meet my demand on the last day of the year before the ad. is expired. We bought a new 2014 RX 350. Recommended Leo to my friend and my friend just… closed the deal today for RX350. Leo, thank you for great time at Longo.Hello SanDiegoRX350 - My name is Kary Loefler, Guest Relations Director for Longo Lexus. I just wanted to say THANK YOU so much, for letting all those who visit Edmunds website about your experience. I've have already shared this review with Leo and his reporting management team. I know this will make their day, it certainly has made mine. Welcome to the Longo Family Kary Loefler Guest Relations Director Longo Lexus 626.580.6057 kary.loefler@longotoyota.com
Lexus RX330
by streetlord on 10/07/2009They have the largest inventory of anywhere. Got the exact vehicle that I was looking for. Had a very pleasant experience with the. Worked with a very professional sales person who got me in and out very promptly.easy deal
by stackemhigh on 08/13/2009I have leased 2 cars from Longo Lexus and intend to lease my 3rd there. You can do everything on line - from getting an honest quote to filling out a credit app. I have been in and out of there 2x in less than 45 minutes. They take you to… the subterranian garage and you can pick whatever car you want and there are a lot to choose from. The longest part is explaining how to operate your car. I have used Jim Brown on both occasions. He is the only one youe deal with - no finance guy, no sales manager , no add on insurance game - it's easy.The best in the business
by arosten on 07/24/2007I deal exclusively with Longo Lexus's internet department. Tony Tsou is straightforward and direct. Rather than beat around the bush, he offers extremely attractive prices and terms from the start, eliminating the need to drag out a… negotiation. Their inventory is huge; you are practically guaranteed to find the exact vehicle of your choice. Their service department facilities are in a class of their own.Buying a Lexus Can't Be Any Easier Than With Long Lexus!
by s2kgirl on 07/20/2007Of all the car purchases I've experienced, Long Lexus is the quickest yet at 45 minutes! Yes, that includes test driving the vehicle and going through financing. I didn't even have my checkbook on me! I've always had my eyes on an RX and… one day, I decided to go in just to take a look. 45 minutes later, I drove out with one! Not to mention the sales staff was friendly, not pushy and they took $7k off the MSRP because I almost walked out on them telling them the car with the desired options was too expensive. Longo is definitely in the game of keeping customers. Their lobby was excellent - free drinks, snacks and internet! Like I mentioned, I didn't have my checkbook on me and they were fine with it! We completed the sales process and all I had to do was mail in my down payment the next day - they provided me with a pre-paid and labeled FedEx envelope. Couldn't be any easier! Lastly, their inventory was HUGE. I think I had AT LEAST 25 RX models with different options to choose from!Most of Sales persons are excellent (from Don S.)
by donisland on 08/23/2013updated 06/04/2025We worked with Victor Z., a guy who truly works hard to please you. He was very helpful and cooperative no matter what requests we made, and we made plenty while looking at different models and color options. We talked to another… salesperson there that we felt was not very helpful and came back another day and got Victor Z. If you have a problem, ask for Mr. M. the boss at Longo Lexus, he will be incredibly helpful (when buying another car a few years ago, we had a problem and he resolved it immediately to our satisfaction).Dear Don S., My name is Regina Cortes, Guest Satisfaction Supervisor for Longo Toyota/Scion. Please allow me to thank you for taking the time to share your awesome experience you had with Victor with us! Victor and his management team were pleased to read not only did he meet your expectations, but he exceeded them. Thank you for being a big part of our success. We know you have many choices when it comes to choosing a dealership and we're very honored that you have chosen Longo for your auto care needs. Hurry back! Warmest Regards, Regina Cortes Guest Satisfaction Supervisor regina.cortes@longotoyota.com
Longo probably runs the finest Sales Service Dealership
by digipro37 on 09/16/2013updated 06/04/2025I have owned three Toyota Landcruisers and two Lexus. The Sales Department and associated staff are the best I have ever met. I am not an easy person to please. Yet over the nine years in purchasing and servicing my vehicles the total group… are the best trained people of any dealership I know about. You'll know I'm right on when you make your first appearance at Longo.Dear digipro37, My name is Regina Cortes, Guest Satisfaction Supervisor for Longo Lexus. First allow me to thank you for choosing Longo for your auto car needs. We know there are many options to choose from. We also appreciate the time you have taken to write this awesome review. It is wonderful to read that our employees not only have exceeded your expectations. Please continue to share with your friends and family. Hurry back soon! Warmest regards, Regina Cortes Guest Relations Supervisor regina.cortes@longotoyota.com
Just give Longo Lexus one chance...
by microlar on 07/16/2011updated 06/04/2025I used to be reluctant to change cars, mostly because of the car dealer experience hassle... until two days ago. A friend recommended me Longo Lexus and I decded to pay them a visit, even thought they are located 40 miles from where I live… (Torrance). It was totally worh it. I dealt with the first sales representative that approached me (Felix Giles). He was very professional, knowledgeable and human. He gave me an excellent deal leasing a RX 350. I left Longo Lexus driving my new car after I spent 2.5 hours there, including car color and features selection (huge inventory), test drive, price dealing, financing and complete explanation by Felix of all of the car features (which are not few!). Longo also provides additional and very unusual customer care service as a standard. I'm very happy with the car and the deal I got. Yes, a car dealer makes a world of a difference. Thank you Longo, thank you Felix.Life Made Easy
by likemyoptions on 12/31/2011updated 06/04/2025I was having a terrible time trying to find the exact vehicle with all of the options that I wanted. After working with several dealers and a leasing agent, I finally got in contact with Yvette at Longo Lexus. She found my car and made the… sale the easiest ever. I spoke with her in the afternoon, and by the evening I had my vehicle.Very Classy, Easy to deal with
by vegas_guy on 10/21/2011updated 06/04/2025Great inventory,very nice sales people (I dealt with Yvette). I honestly wanted to purchase from this dealer, but for some odd reason they have a policy of not selling to out of state customers unless its an all cash deal. When I purchased… the vehicle at South Bay Lexus, the folks at Longo were very gracious and sincerely congratulated me and conveyed their best wishes. Very Classy!We won't go anywhere else
by scooter92270 on 01/11/2012updated 06/04/2025Fantastic experience buying a 2012 HS250H Hybrid Lexus! Our sales person was Nurul Choudhury, and he made the transaction a purely enjoyable experience. We love our new car and highly recommend Longo Lexus when it's time to purchase or… lease a new or used vehicle.
About our dealership
Longo Lexus offers the best Lexus experience you could ever have. We’re committed to guest satisfaction, and that is presented in the hospitality our team provides along with exclusive guest amenities. We offer an extensive inventory of luxury Lexus vehicles along with an array of sleek preowned vehicles. With exceptional convenience, we offer pick-up and delivery of your Lexus. We at Longo Lexus also offer mobile services at no additional charge. Come down to Longo Lexus and see what we have to offer.
Amenities
- Complimentary Loaner Cars
- Complimentary Coffee
- Cable Television
- Collision Repair/Body Shop
- Express Service
Languages Spoken (7)
- Italian
- Indonesian
- Tagalog
- Vietnamese
We are glad to hear that you had a positive experience with us at Longo Lexus. Thank you for your wonderful feedback.
by Longo Lexus on 03/18/2025