Longo Lexus

My car shopping experience was put at eased with Ray Huang, Digital Sales Manager, Longo Lexus, and it became a wonderful journey to find and buy my next car. He was patient, knowledgeable, honest, kind and caring. Thus, a great listener on what my wants and needs are in order to stay in my budget and to have a positive effect on my future driving environment. During my visit to the dealership, Ray went above and beyond the call of duty...he answered all my questions and concerns. He also made sure I understood how to operate all of the car features on my RX 350 before and after the purchase. Before visiting Longo Lexus, I also checked out 9 other Lexus dealerships in Los Angeles County, Orange County and Riverside County. More than half of them showed very attractive prices in various online car buying websites (carguru, edmund, kbb, carsdirect, autotrader, iseecars, and cars.com, etc.). However, once I saw their quotes, there were many “dealer installed options”, such as $895 Theft Code, $895 PermaPlate, $495 Clear Shield, $400 VIN Etching, $995 Karr Guard Alarm, $1350 GPS tracking, etc. All these options would increase the original advertised prices by 8-15%. The quote from Longo Lexus, on the other hand, did not have any of these “dealer installed options”. If these options were so good, why didn’t Lexus install them at the beginning, when Lexus could get wholesale prices on all these equipment? Throughout my car buying process, Longo Lexus was 100% honest and transparent. I would highly recommend Longo Lexus, without hesitation or reserve, to assist anyone looking for their next vehicle. Ray, I cannot thank you enough for your much needed help in this process. May you continue to have happy customers and many referrals.