Theodore Robins Ford
Customer Reviews of Theodore Robins Ford
Review type:
Excellent service
Finally, a great internet experience
by El_Maton on 11/23/2017updated 12/01/2017Best use of internet and text messaging anywhere. Worked late into night to make time sensitive deal happen. Did not waste my time with high pressure tactics.Did not do anything to try and fix my vehicle
by wanemec on 11/16/2017I brought my Mazda B3000 truck in because it was making a large jerk/noise every time I would accelerate over 50 MPH on the freeway. It scared me because it would happen 100% of the time, and I did not want to break down on the freeway as… my truck would loose power when it did this. Also my check engine light never came on, which I thought was weird since there was an obvious problem with the engine. I gave my truck over to Andrew at the repair shop, and they told me he would need it for a day to see what was going on. So a day goes by and they call and say that they can't find a problem, and asked if I wiped the internal computer to keep the check engine light from coming on. I said no the light never came on to start with, and I asked if they drove it and felt it. The person said they don't see a problem and they need it for another day. That made me think that no they did not drive it because if they did they would have felt it. So I said ok you can have it another day. Another day goes by and I get a call that they finally felt/heard the problem when they drove it on the freeway. They also said that since the check engine light wont come on that they don't want to deal with the problem so they are giving it back to me. That got me pretty upset and I asked questions like well what if the check engine light never comes on, what if thats part of the problem? I was basically told then to keep driving it hard till one of two options happens. A) Drive till the engine light comes on or B) drive till it fully breaks down. That got me pretty pissed as the whole reason I brought it in is because is because I didn't want it to break down. So I go back pick up my truck and the very next day I drop it off at Placentia Super Service and they quickly find the problem is the Cam Sensor and replace it. Now my truck works perfectly no thanks to Edmunds Ford. I will now never go back there with any of my needs.Scheduled Service 2014 Ford Escape
by FrankVisco on 10/11/2017I made a phone appointment with Ned, service advisor, for basic service and oil change. Ned wuoted me a price and indicate the whole prices would take an hour and a half. He was right on with both. I waited for the service in the lounge… which had comfortable seating, Starbucks coffee and two big screen TVs. Very pleasant experience. Ned had previously helped me with warranty work which also turned very well. I feel that Ned is a real asset for Robbins Ford.Frank, thank you for the feedback! We are happy to hear of your positive experience at our dealership, and we are grateful you chose us for your automotive needs. We look forward to working with you again in the future! Sincerely, Dave Robins, General Manager and Owner
Awful Experience
by Carpdmr on 10/06/2017I bought a 2017 Fusion from this dealer, within a month I would come out in the mornings and car was completely dead. Took it to this dealer, missing time at work, they had it all day and then told me they couldn't find anything wrong. a… month later same thing. The third time they had the car all day and didn't even look at it, said they needed a few days to get to it.Great Experience
by ParsaRo on 09/22/2017updated 10/02/2017Professional, engaging staff. Simple and quick process. Very pleased with the entire experience. Particularly Christopher, the sales person and John in Finance. Both of these guys are gems!We appreciate the kind words. We look forward to seeing you again in the future! Sincerely, Dave Robins, General Manager and Owner
Fusion
by cfontanesi on 09/08/2017updated 09/27/2017Luis Presa was knowledgeable, helpful, and patient. He is one of the best salesman I have dealt with in the process if buying a car which has been over 6 months.Amazing experience
by Tracirhds on 09/05/2017updated 09/27/2017Everyone was so friendly. Loved Jason, Todd and hakim. They made the experience so easy and fun. They thoroughly explained everything to me. They were amazing!!Service and sales
by annawp37 on 09/10/2017updated 09/27/2017Always a pleasure to visit Robin's Ford because the service is quick and excellent, the people are most accommodating and pleasant, their work is spot on. We travel quite a distance to go there, but it is worth it. We have had service,… sales and fender repair work done here.Thank you for sharing your experience with us! Our team works incredibly hard to exemplify the commitment to customer care and we're so thankful that your time with us was well spent. Please feel free to reach out to us with any questions or future auto needs as we are always here to help. Sincerely, Dave Robins, General Manager and Owner
Leasing with Theodore Robins Ford
by Victoria_Kaye on 09/16/2017Salesman (Vernon Miller) knew everything about the car. He wasn't pushy. Was friendly and up front. He knew about all the credits and rebates and made sure to remind me.Thank you for your review, Victoria. We're glad to have Vernon on our team and that we could provide you with a positive experience. If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, Dave Robins, General Manager and Owner
My Ford Edge 2017
by Inatarrmuir10 on 09/12/2017Everything went very smoothly efficiently and fast, people amazing and very friendly, chris was extra special, found my car and color I wanted within one day woohooThank you for sharing your experience with us! We work incredibly hard to exemplify our commitment to customer care and were glad to hear that Chris was able to help you find the car that you wanted. Please keep us in mind for your future auto needs as our team is always here to assist you. Sincerely, Dave Robins, General Manager and Owner
great dealership!
by ErinMar on 08/14/2017updated 09/12/2017Everyone was very friendly! They worked with me to find a good deal that I could afford, and no one was pushy on trying to sell me anything extra.Thank you for this awesome review! We're happy that our staff was able to help find a good deal on your purchase. Please reach out if you need anything in the future. Sincerely, Dave Robins, General Manager and Owner
Great job!
by donaldclark on 07/17/2017updated 07/28/2017Very well spoken, not pushy and very knowledgeable about the Edge. We requested certain, make model, AWD and color and got what we asked for.Donald, thank you for sharing your feedback! It is very important to our dealership that we earn the trust of our guests by following through with our promises and providing hassle-free service. Sincerely, Dave Robins, General Manager and Owner
Ford EDGE buying experience
by Jennifer131 on 07/06/2017updated 07/18/2017My experience at Theodore Robins was excellent, Eric Davis made the experience great! I was very happy with my decision to go to TRFJennifer, we are pleased to hear that you had an excellent experience at our dealership working with Eric. We would like to sincerely thank you for your business and please feel free to reach out to us with future auto needs as we are always here to help. Sincerely, Dave Robins, General Manager and Owner
Ford Fusion
by Gilbert6781 on 07/09/2017Casey and Eric were phenomenal, the service was amazing, and I'm already in love with the car itself. I would definitely recommend this dealer to family and friendsThank you so much for your marvelous feedback and recommendation, Gilbert! It's wonderful to hear Casey and Eric were so helpful during your visit and that you love your purchase. If you have any further needs, please do not hesitate to come back in for a visit. Sincerely, Dave Robins, General Manager and Owner
Huntington Ford Review
by Paul92708 on 06/29/2017updated 07/07/2017The salesman, Vernon, was consistent in being extremely helpful, very knowledgeable, professional, courteous to a fault, and willing to make a deal.Paul, thank you for the awesome feedback! Vernon takes customer service very seriously and I'm thrilled to know that he was so helpful with your purchase. If you ever need anything, please don't hesitate to let us know. Sincerely, Dave Robins, General Manager and Owner
2017 Ford Escape review
by Joseph1000 on 06/26/2017updated 07/07/2017It was Awesome Vernon Miller was my sales person and John Salman was my Finance Manager. I was in and out of there in no time with the exact car I wanted at a haggle free great priceThank you for sharing your purchase experience with us, Joseph! We work incredibly hard to exemplify our commitment to customer care and were glad to hear that Vernon and John were able to help you get the car that you wanted. Please keep us in mind for your future auto needs as our team is always here to assist you. Sincerely, Dave Robins, General Manager and Owner
My new car buy
by George247 on 07/04/2017The people at the dealership were very nice and helpful. Could not have asked for a better sales person than Mr. Christopher Alcocer. Thank you very much.Congratulations on your purchase, George! I am very happy to hear that Christopher and our staff could be so helpful with your purchase. It was a pleasure to assist you and please let us know when we can do so again! Sincerely, Dave Robins, General Manager and Owner
Great experience.
by Nicole78_CH on 06/13/2017updated 06/22/2017Friendly and helpful staff. Very professional and quite helpful. Steve the sales manager went above and beyond to help us with our lease. Rafi was a total professional and a pleasure to deal with.Thank you for leaving us this great review, Nicole! I am very happy to hear that our staff was so helpful with your lease. If there's any other automotive need we can assist you with, please don't hesitate to let us know. Sincerely, Dave Robins, General Manager and Owner
Great experience
by ScottRMc on 05/25/2017Friendly and helpful staff. Informative without all the old school car dealer hype. Randy took time to understand exactly what we wanted and found it for us. They got us through the process quickly being sensitive to our time. Thanks!Thank you for sharing your experience with us! We work incredibly hard to exemplify our commitment to customer care and were glad to hear that Randy was able to help you get the vehicle that you wanted. Please keep us in mind for your future auto needs as our team is always here to assist you. Sincerely, Dave Robins, General Manager and Owner
ford 250
by Collinthomson on 05/04/2017updated 05/16/2017I was in and out of the dealer with a new truck in a hour. the car buying process was kept simple as possibleThank you for sharing your feedback! It's great to know that we were able to make your purchase fast and simple. Congratulations on your new truck! We look forward to working with you again in the future. Sincerely, Dave Robins, General Manager and Owner
Purchase on Line
by Frankf15 on 05/14/2017Chris Alcocer was my contact. We put together the purchase of a used Jeep Cherokee on line. He was truthful and helpful in all matters. Deal was done without seeing the car in person. Trust was built to allow me to fly in from Reno and… complete the purchase. He is an employee worth keeping and supporting.Congratulations on your Jeep Cherokee, Frank! I'm so happy to hear that Chris did a great job in helping you with your purchase. It was a pleasure to assist you and please let us know when we can do so again! Sincerely, Dave Robins, General Manager and Owner
Theodore Robins Ford serving Costa Mesa, CA for 98 years treats the needs of each individual customer with paramount concern. We know that you have high expectations, and as a car dealer we enjoy the challenge of meeting and exceeding those standards each and every time. Allow us to demonstrate our commitment to excellence! Proudly serving the cities of Costa Mesa, Orange, Buena Park, Santa Ana, Villa Park, Fountain Valley, Santa Ana, Huntington Beach and all surrounding cities in Orange County and Los Angeles County.
- Instant Financing
- Complimentary Coffee
- Rental Car Service Onsite
- Cable Television
- Collision Repair/Body Shop
- Italian
- French
- Arabic
- Portuguese
That is not the kind of experience we seek to provide. Please call me when you can so we can address this together. Sincerely, Dave Robins, General Manager and Owner, 949.642.0010 x202, daverobins@robinsford.com
by robinsfordca on 11/27/2017