Lexus of Cerritos
Customer Reviews of Lexus of Cerritos
Review type:
Haroun Qawasmeh
Salesman was [non-permissible content removed]
by Gibskid on 03/01/2021I went to look at some different models and this salesman Jonathan didn't know which package contains blind spot monitor. He kept saying this particular one does but the stickers on car does not. He kept giving wrong information for each of… the three cars I looked at.Hi, we appreciate you taking the time to respond. The staff at Lexus of Cerritos take our reviews very seriously. We strive to maintain excellent business relations at our dealership. Please call our General Manager at (562) 263-7857 to discuss ways we can work towards resolving this issue to your satisfaction. We look forward to hearing from you soon. Take care!
Excellent
by Buddjack on 02/26/2021I enjoyed the visit from the making of the appointment until I was out the door. Especially Pete the service representative.Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Lexus of Cerritos! Don't hesitate to call us if you ever need anything. Be safe on the road!
Excellent Services
by John on 02/17/2021updated 02/24/2021Cerritos Lexus services dept is very good, they finished the work on time and especially the service rep. Daniel Kim, is very nice person.We are pleased to hear you had such a positive experience with us, John! Thank you so much for being one of our valued guests and we look forward to your next visit!
Service
by Lexus ES 350 on 02/14/2021updated 02/22/2021The staffs are very helpful. I like the complement car wash.Hello, thank you for taking the time to leave a review. If there's anything we can do to turn your 4 star rating into a 5 star one, please let us know! Take care and safe travels.
L/Certified Lexus 161 Point Inspection Questionable
by Beware of Lexus of Cerritos on 02/14/2021I bought a 2020 Lexus RX450h L/Certified from this dealership late in the afternoon and it was getting dark. It even had the sticker that it went through the 161 point inspection. However, when I got home, I noticed that the plastic trim… between the back windshield and right pillar of the vehicle was detached from the middle to the bottom. The clips were broken. If this vehicle was inspected, that would obviously be caught and fixed before sale. I called my salesperson and told me to bring it in. After waiting for two and half hours, I was told they need to order the part. I did not have any service papers or outstanding part order at all. Why didn't they fix this to begin with if they are certifying this vehicle? Buyers beware of this dealer since L/Certified does not mean anything. I had issues with my trade-in too but I can do that in a different write-up.Thank you for letting us know about your recent visit to Lexus of Cerritos. We would like an opportunity to make this up to you. If you are willing, please reach out to us at (562) 263-7857 so we can work towards a resolution.
Rx350
by Erwin03 on 02/12/2021It was nice and they clean my car although it is only outside. I am still waiting the call for the recall and until now I haven’t receive any. I hope next time I go to service they could provide me a loaner car with higher model so we could… try the ride and might buy it.Hi, thank you so much for your positive comments about Lexus of Cerritos! Drive safe, and we'll see you on the road.
DK
by Daveeeee on 02/10/2021Excellent service, as usual So great to see my service advisor, Sarah Ventresca, back in the saddle.Daveeeee, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you need more help, our team is available to talk -- safe travels!
IS 250 SERVICE
by Larry H on 01/30/2021updated 02/05/2021Excellent service by Lexus of Cerritos my service representative Sonia Mendoza she always do an outstanding job take care of the needs of my vehicle, i am very satisfied with the service.Hello Larry, it means so much to us that you chose our dealership! If you ever need help, just give us a call. Happy motoring!
Sales
by Rmurphy on 02/02/2021It took to long to make purchase Finance was disorganizedRmurphy, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you need more help, our team is available to talk - safe travels!
Recall service
by A. V.** on 01/16/2021updated 01/22/2021Quick serviceThank you for taking the time to share your feedback with us. We look forward to your next visit! Take care!
Worst buying experience I never had, beware this dealer is scam
by Sahara Cen Chen on 01/16/2021updated 01/22/2021I was served by a salesman call Jonathan, all he want is selling you the vehicle then you are on your own. Called and texted him couple times after sale he just ignore my call and never reply messages due to find couple problems regretting… my new vehicle. He have no knowledge of the Lexus cars, whatever I ask about the vehicle basic features, he can’t answer it ( or just pretend he don’t). Before I confirm and sign the paperwork, he said the vehicle have bunch of features and will flow in some extra stuffs like all weather cargo mat and nets. After paperwork signed, I asked him to demonstrate the vehicle features and he said my new vehicle doesn’t have it only the higher trim have those. I did asked same question before sales he said have it!!! I am about to leave and can’t locate the all weather cargo mat and net, he said his manager didn’t approve and he will mail me a set of key gloves. Had been two months, he never answer my calls and I never receive the key glove as he promised.Hello, we regret your experience with us here but are glad you brought this to our attention. Please call our General Manager at (562) 263-7857 for ways we can work towards resolving these issues. We look forward to hearing from you soon.
Get it done
by MyGS430 on 01/13/2021Informative and professionalThank you for your positive review. We're happy to have been of service to you. Drive safe, and we'll see you on the road.
Great Service
by Mike on 01/06/2021Steve was great at ensuring that my recalled airbag was done in a timely manner. They were quick to give me a loaner as well and also to have the car ready for me as soon as I was back at the location for pick up. Would recommend Steve to… anyone!Mike, thank you for your positive review. We're happy to have been of service to you. Drive safe, and we'll see you on the road.
Car
by Wpineda on 01/01/2021Simple and efficientThank you for your high star review and have a great day!
Go somewhere else
by Disappointed on 12/19/2020If i could give 0 stars I would. This dealership is all about the money that can get out of you. Once your car has been purchased, they no longer care about customer service. I purchased a car in November and have had several issues. My… attempts to contact them have resulted in minor communications, stating I will get a call back. Calls that have yet to be returned. A sales employee also told me that that receptionist would just give me the run around so it was better to try and work with her instead of speaking to a manager. They also submitted a loan application for me, after I showed them paperwork for the loan I had already secured. Be careful with the DECEPTION of this dealership.Hi, thank you for bringing this matter to our attention. We care about all our customers and wish to restore your good faith in our dealership. If you'd be willing, our General Manager would like to speak with you at (562) 263-7857 to discuss ways to improve your experience with our dealership moving forward. Thank you for your input, and we hope to hear from you soon.
Worse experience ever
by Never again on 12/11/2020Worst experience ever. It took 3 weeks to get a part replaced. During the first week of the purchase my credit union tried getting a hold of somebody in finance but no luck. I had to call myself and notify a representative to call my… credit union and my credit union never got a call from them. I tried with another credit union because they had a Black Friday promotion with low apr and they could no close the deal because the vehicle was not showing under my name. Today on December 10, 2020 almost a month from when I purchased the truck, I received letter from service department stating I need to take my truck in to get smogged to finish the DMV registration. They had my truck for 3 weeks in the shop and they couldn’t get it smogged? They couldn’t detail it or clean the engine. Finally after 3 weeks they call me that the truck is ready and when I get there they tell me it still needs to get detailed. Again, 3 weeks in the shop and nothing was done until last minute. Would not buy a vehicle from Lexus of Cerritos ever again.We are deeply disappointed by your experience at Lexus of Cerritos. If you would be willing to give us another chance in the future, please reach out to our General Manager at (562) 263-7857. We would appreciate the chance to turn your experience around.
Worst sales experience I never have from Lexus dealership
by Roddy Ng on 12/06/2020Worst unprofessional sales person in Dealership. Sales person (Jonathan Marcial Nunez) is not experienced, unprofessional and provides worst customer service, he don’t know what vehicle he is selling. I contacted Jonathan and show him the… screen shot of the RX model I am interested in stock for a quote. He did sent me a great deal ( I emailed him more than three times with the same RX stock # picture). When I drop by and test drive that RX, and ready to sign the documents. He gave me another price which 3k more, and told me that the quote he keep emailing is another lower trim RX. I took the RX he was quoted me and show him a quote from other dealership and he did price match for that RX for me (exactly same price not biding price) and said have the same packages and options. After I signed all documents, I walked to checkout my RX and asked him how to use some of equipments (ie kick sensor, assistant auto braking... ) and he said those options only available in upper trim, it is not equipped with the RX I just bought. He told me is same package and options in the quote I shown him, now is totally different and less options. I was really upset what kind of price match was??? Sell me the RX with same price but less equipments??? Then, he took out the window sticker and tried to show me my RX don’t have such options. In fact, my RX did equipped those options just he don’t know, It is really unprofessional. Whatever I asked he never check before answer the questions he don’t know and not sure. Finally, since it was late afternoon around 7pm the parts department was close, he promised mail me two key gloves. It have been a month and I still not received. I messaged him last week, he returned a message to me after I send two emails and bunches of messages (within 3 days) saying he already gave me a great deal and key gloves are not included with my RX. I can’t imagine a sales person is not willing to solve issues with customer and told me that he doesn’t care I leave negative feedback and comments for my shopping experience. He is not only representing their dealership, also represents Lexus customer service. He should keep his promise and did follow up with the customer. Anyway, he told me that he will sent it out once they have it in stock. I can’t believe a dealership don’t have key gloves in stock for more than a month. Addition: when I arrived home I found two dead ant body laying inside my doom light housing. I think the way they keep and check vehicles before are really bad. I did call and let Jonathan know and he never respond or follow up with me.Roddy, We are disappointed to learn of your experience here at Lexus of Cerritos, but will take this opportunity to improve. Please reach out to us at (562) 263-7857 when you can so we can address this situation directly. Thank you and have a great day.
Charles Spiegel
by Chuck S. on 12/05/2020Service was exactly as promised. Car was returned on to one and even was cleaned inside and out. Fantastic customer service!!Chuck, we're happy to hear you had such a positive experience with our team! We are always more than happy to assist you if anything else comes up. Take care!
Don't know Don't care
by Cerritos Lex on 11/30/2020Just like the title says, they don't know and don't care. And also don't return your calls.Hi, we appreciate you taking the time to respond. The staff at Lexus of Cerritos take our reviews very seriously. Cerritos Lex, thank you for taking the time to leave us feedback. We have shared your experience with our management team for review and follow up.
10k service
by Visitor on 11/13/2020Great service- car ready whem they said ir would be. Associate was very nice- although she needs to wear her mask while at her desk. She removed her mask while I was sitting in front of her and only oyt it on when leaving her work space.Hello Visitor, it means so much to us that you chose our dealership! Feel free to stop by if you ever need any more help.
Online Vehicle Purchase
by mr12345 on 10/24/2020Bought vehicle online and had shipped. The delay from payment to shipment was excessive (weeks).Hi, we regret to hear that you had a negative experience with us, but would appreciate the chance to turn your experience around. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (562) 263-7857 to discuss what we can do to help.
We make it easy - we'll buy your car with a check that you can deposit the same day, our pre-owned vehicles come with a 5-day return policy* and we'll even sanitize your vehicle so you can buy and service safely. Now that’s easy. Schedule an appointment today!
*Money-Back Guarantee is valid for 5 days or 250 miles, whichever comes first. See store for complete guarantee, warranty and service contract details.
- Complimentary Coffee
- Complimentary WiFi
Thank you for taking the time to share your feedback with us. Feel free to stop by if you ever need any more help.
by Serenity Gibson on 08/17/2025