Customer Reviews of Penske Chevrolet of Cerritos
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Over charged
by Angelica on 05/26/2025I'm really upset. I was not advised about the diagnostic charge. I was advised what the vehicle needed and amounts but was not advised that the diagnostic charge would apply even though i went ahead and replaced a sensor. I could have… patronized somewhere else where the diagnostic fee would have been waived.Oil Change
by Ntdavi01 on 01/31/2025Penske Chevrolet is my favorite dealership because they have great customer service and are always helpful every time I bring my car for service. Adrian was my service advisor and he's been my service advisor almost every time I bring my… car in. He's helpful and very informative. I would definitely recommend this dealership to my friends and family.Electrical issue
by Liebchen4Jon on 11/04/2024Had my truck go dead with a year old battery. Took over a week to figure out the issue but it was found finally. I’m not reason not four stars is my remote start came back not working.Great services
by Equinox on 01/22/2023I went in on a Saturday. I thought I would be there for hours. They got me out in one hour.Oil service
by Edutainu637 on 12/18/2022My advisor Adrian M. was great. Gave me the information I needed and expected times that My vehicle would be ready. We discussed upcoming/future services as well.Awesome Service
by lewanaw on 07/05/2021I was told a service appointment wait would be 2 hours. But they got me all taken care off before the 2 hours.THE WORST DEALER SHIP EVER PENSKE CHEVY OF CERRITOS
by YOSEFLATI on 02/11/2020updated 02/26/2020Do not step in to this deal ship "penske chevy of cerritos, They will tell you whatever you want to hear, but will screw you big time on everything that they promise you ,be careful and read the lease/buying contract three times and you… will find They rip me off with $2000 ,My experience at penske
by Dmodmod on 03/11/2019updated 03/19/2019Very disappointed. Two free oil changes are offered however they put a expiration on them. I dont get down to the dealership very often, so when i make a special trip for a free oil change, they tell me the offer is expired. Ridiculous!… They could've told me that on the phone when i made the appointment! Or, at least honored one! Nice that they don't tell you anything about it expiring until your standing at the counter. And the service manager was rude and completely unhelpful when i mentioned my complaint to her. Not to mention that it took them an hour and a half to change my oil. Even tho i was the first person there at 7 in the morning. Not impressed with any of my experiences there. Even when i was there to get my lease they treated me great until i signed on the dotted line. Then all the things they promised seemed to be a big hassle. Won't go back to penske ever again.Happy 2017 Spark Owner ;)
by ltovares on 12/17/2017updated 12/26/2017Had scheduled maintenance done on my 2017 Spark, John and the guys got me out of there in an hour or less. I was very impressed with the quality of service, and would absolutely recommend Penske to anyone.Never Go To Penske Cerritos
by Jriva2440 on 02/22/2017I was quoted $3000.00 for work that Pep Boys did for $1300.00 My car stalled upon leaving the dealership: I had to get it towed: We called and spoke to FAITH FUJITA who then said I cant give you free work (which we werent asking for): Ive… purchase 3 different cars from Penske, and I know I will never go back.Awful service
by ashishkverma on 05/27/2016Service rep did not know how to process ge fleet vehicle for service. This dealership has been a challenge for 2 years.Avalanche Service
by maclare on 02/25/2015The first time I brought my Avalanche in for service, the parking brake exploded. They got me back in business a day earlier than promised. This time, I had a list of things to be fixed on my Avalanche and I called and added things as… well. I brought the truck in on a Saturday to have them replace the ABS module and fix the AC. The quote for that was just under $2k and David Canche said it would be ready on Wednesday. That was going to be a problem for me so he made arrangements for me to get a loaner and sent me on my way. On Monday, I called and asked him about fixing the locks on the rear quarter panel storage areas and fixing the latch on the glove box. He was able to get the latches replaced on the quarter panels and everything else done by noon, Tuesday and I was able to pick up my truck Tuesday evening. David didn't bat an eye when I showed up at 5:58 (service closes at 6) to get my truck and even helped me unload my loaner and get it all into the truck so I could be on my way. Penske Chevrolet has done right by me twice now. I think I will be back.
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About our dealership
Penske helps keep California moving! We are one of the premier auto groups in the nation. Located in the heart of Southern California and in the world's largest auto mall, the Cerritos Auto Square, we serve Orange County, Los Angeles County and the surrounding communities. We typically keep over 600 vehicles in stock to ensure you have adequate selection.
Call us today or visit www.penskechevrolet.com for additional information.
What sets us apart
Penske sponsors the Huntington Beach Little League, U.S. Marines Toys for Tots, and many other charitable organizations. We are proud to be a part of this great community and enjoy the opportunity to give back.
Amenities
- Complimentary Loaner Cars
- Complimentary Coffee
- Rental Car Service Onsite
- Cable Television
- Express Service
Languages Spoken (1)
- Spanish