Penske Chevrolet of Cerritos
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Dealership Service Review
service Rating
Over charged
Written byon 05/26/2025
I'm really upset. I was not advised about the diagnostic charge. I was advised what the vehicle needed and amounts but was not advised that the diagnostic charge would apply even though i went ahead and replaced a sensor. I could have patronized somewhere else where the diagnostic fee would have been waived.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No