Customer Reviews of BMW of Carlsbad
Review type:
BMW of Carlsbad
by Phil R1 on 05/15/2025They have a great team sales and service they really make you feel like the want your business and of course you are buying a great carUnethical Finance Department - BMW Carlbad
by jchp1981 on 09/14/2024Buyer Beware! They have a very untrusting and unethical finance department. Edith Loya will push multiple add-ons such as "service contracts" for $3500 claiming "you can't purchase one after financing" and "you can cancel the service… contract if you don't need it after financing" but that's a direct lie. You can buy one after somewhere else cheaper and they will ignore you when you want to cancel. I contact them to cancel the service contract the following day after seeing all the negative better business complaints against the "Easy Care" they push. I have been emailing them for over 60 day about the cancellation and I have been officially been ignored by multiple finance managers including Edith Loya which ignored me once I signed the check and Steven Marshalek which at minimum messaged me once as shared in the picture. But no one has replied back since. I am now currently still out $3500 and am loosing money by paying interest on that money that is owed to me. All they have to do is have some integrity, reply to my messages to arrange the refund and give me my money.Warning - Unethical Finance Department
by Jchp1981 on 09/14/2024Buyer Beware! They have a very untrusting and unethical finance department. Edith Loya will push multiple add-ons such as "service contracts" for $3500 claiming "you can't purchase one after financing" and "you can cancel the service… contract if you don't need it after financing" but that's a direct lie. You can buy one after somewhere else cheaper and they will ignore you when you want to cancel. I contact them to cancel the service contract the following day after seeing all the negative better business complaints against the "Easy Care" they push. I have been emailing them for over 60 day about the cancellation and I have been officially been ignored by multiple finance managers including Edith Loya which ignored me once I signed the check and Steven Marshalek which at minimum messaged me once as shared in the picture. But no one has replied back since. I am now currently still out $3500 and am loosing money by paying interest on that money that is owed to me. All they have to do is have some integrity, reply to my messages to arrange the refund and give me my money.Good job
by Gevorkk on 07/26/2024FastHello, thank you so much for the positive review! If you ever need help, just give us a call. Happy motoring!
Outstanding
by Gil Mariscal on 07/26/2024Jeremy Shadburn was amazing. I’ve purchased three cars from him and he’s super knowledgeable and patient.Hi, your comments keep us motivated and working hard for all our guests! Don't hesitate to call us if you ever need anything. Be safe on the road!
Friendly and efficient transaction
by CJ Liang on 07/25/2024I came in for a lease deal. Matt and Christopher (financial guy) took good care of me and had a friendly and efficient transaction with them.Hi, thanks so much for the warm recommendation of the team here at BMW of Carlsbad. Thank you so much for being one of our valued guests and we look forward to your next visit!
Great service
by Cynthia on 07/04/2024Michael, aka Mikey, was great!! He made it easy and quick and was very knowledgeable. Sales manager and finance great team. My number one dealership!!Hi Cynthia, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Feel free to stop by if you ever need any more help.
Great Experience
by Mattymitch on 06/24/2024Worked with Darius and he provided excellent service. He didn’t pressure us and let us just enjoy our time test driving a couple cars. When we purchased we did it all virtually and the car was delivered to our house. The guy who delivered… spend a solid hour helping set up the car and answering all my questions. Can’t recommend enough- these guys are awesome!Hello, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Don't hesitate to call us if you ever need anything. Be safe on the road!
Car purchase
by maximus on 06/24/2024Salesperson did good job was efficient in his work, and was able to get me a good deal.Hello, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Don't hesitate to call us if you ever need anything. Be safe on the road!
Do It Online
by rfimor24 on 06/11/2024I negotiated everything (price, finance terms, etc.) via emails. Then I visited just to sign the papers, return my previous lease, and pick up my new car. It was a rather painless process. I forgot a pair of sunglasses in my returned car… and they called me and shipped them back. Thank you!Hello, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. If you ever need help, just give us a call. Happy motoring!
Purchase of a used X3
by dkandasamy on 06/09/2024Smooth processHi, we are very happy to have provided you with such a positive experience! If you ever need help, just give us a call. Happy motoring!
BMW Carlsbad CA
by Sdawson on 04/09/2024I was looking for a used 2023 or 2022 X3 but was not able to find one that was gray color with light interior. My last car was a 2004 Jaguar XJ and I loved the car but it was time to move on. I was online and saw the car I wanted - new… though - but “in transit” at BMW Carlsbad. I emailed them and Nicolas Munoz got right back to me. We discussed the car and deal and he reserved it for right then. So easy that I was a bit nervous since I had not been in the car market for many years. Picked the car up about 3 weeks later and love it. I could not have had an easier purchase. Nicolas set up all the technology…BMW app….. everything. He showed me all the things the car can do like parking assistance, etc. what an asset he is to this dealership. Loving the car.Hi, thank you for taking the time to share your feedback with us. If you ever need help, just give us a call. Happy motoring!
Carlsbad BMW
by Valerie on 04/02/2024Matt Worley was my salesman. He was professional and knowledgable and made my buying experience easy and enjoyable.Hi, we are pleased to hear you had such a positive experience with us, Valerie! If you need more help, our team is available to talk -- safe travels!
Demetrio Trujillo
by Peter Miller on 04/02/2024Demetrio was a fantastic representative of the BMW brand and the reason we purchased our X7. I highly recommend him.Hi Peter, we are pleased to hear you had such a positive experience with us. Drive safe, and we'll see you on the road.
Purchased a new car
by Dave Sch on 02/18/2024updated 03/20/2024The entire experience was great. Never pressured or pushed for something I didn’t want. Everyone involved was knowledgeable and extremely polite.Very happy
by Jmcconnell on 03/11/2024The sales staff was extremely helpful and went out of their way to find me the right car.Hi, we are pleased to hear you had such a positive experience with us. If you ever need help, just give us a call. Happy motoring!
Car sales --- Fred
by Jill Martin on 03/11/2024Fred provided us excellent service. He was able to answer all of our questions. Also, the car that we bought that afternoon was placed in the front for us to view. He was professional and not pushy.Hi Jill, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!
My i4 buying experience
by BeemerOBust on 03/02/2024Corey and Matt went out of their ways to help me pick the right car that fit my needs rather than theirs. Personal requests that would make me happy as a customer were met without any pushback. They really worked hard to gain my business.… Eddie at finance was very informative about the protective packages and although I'm not a fan of such things, he worked with me to build a customized package that fit my budget. Overall, a very pleasant experience. Customer for life!Hi, we are pleased to hear you had such a positive experience with us! Thank you so much for being one of our valued guests and we look forward to your next visit!
Great Experience
by FBerry1 on 02/26/2024Exceptional help making the right decision from Larry.Hello, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!
Great Experience
by ChuckH20 on 02/17/2024Carlsbad has great staff, Mikey and Davin have been really helpful. Even had a great guy come to house and show my wife some things on the car when she had questions!! We will recommend ours friends and family.Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! We appreciate your recommendation of BMW of Carlsbad and we hope to be of service again in the future.
Salesman
by AnneVerheyen on 02/09/2024My salesman, Ed was extremely helpful and streamlined the buying process for me. :)Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!
We make it easy - we'll buy your car with a check that you can deposit the same day, our pre-owned vehicles come with a 5-day return policy* and we'll even sanitize your vehicle so you can buy and service safely. Now that’s easy. Schedule an appointment today!
*Money-Back Guarantee is valid for 5 days or 250 miles, whichever comes first. See store for complete guarantee, warranty and service contract details.
- Complimentary Coffee
- Customer Lounge Area
- Complimentary WiFi
Hi, we are pleased to hear you had such a positive experience with us. Don't hesitate to call us if you ever need anything. Be safe on the road!
by Kiara Dou on 05/19/2025