Customer Reviews of Mercedes-Benz of Beverly Hills
Review type:
Straightforward honest and great
Christian and the BH Team are fabulous!
by Veronica on 12/31/2021Super helpful, responsive and friendly!Thank you for your kind words for our staff, we appreciate it!
Where’s the loaner?!
by Bob on 12/30/2021I made an appointment and you guys said you would give me a loaner. Night before you said it wasn’t unavailable. I rescheduled. Then you did it again. You are Mercedes, not Chevrolet. Get your act together.Thank you for bringing this to my attention. I apologize that the loaner vehicle was not available. I would like an opportunity to address your concerns and to earn your business, please contact me. I look forward to speaking with you. Carl Tetiva Service Director ctetiva@BHBenz.com
The best care….
by Estee Magid on 12/29/2021My service manager, Terry McKie, is the most professional, adept, accommodating contact at MB B H… I trust him implicitly with my car service and repair and have for 22 years!!!Thank you for your kind words for our staff, we appreciate it! We thank you for your business and look forward to your next visit!
Best Dealer Experience Ever
by Erick M on 12/29/2021Over the past ten years and three Mercedes vehicles, I have visited a few dealerships for service. None of them even come close to the truly exceptional experience I had at Mercedes Benz of Beverly Hills. My service advisor and new friend,… Lauren Baumann was so incredibly kind and accommodating. She even had treats for my dog that I had with me at the time of the appointment. My car was serviced, washed (best service dept. car wash I’ve ever had), and ready to go on time. Parts I needed were in stock for same day installation. I bought my car at a dealer across town and typically get serviced there, but I will now be switching to Mercedes Benz of Beverly Hills.Thank you Erick for your kind words for Lauren! We are so glad we were able to provide you with a great experience and exceed your expectations! Please let us know if there is anything else we can help you with. We look forward to your next visit!
Nails and more nails in tires, oh my!
by Amy on 12/29/2021Came home from vacation the other night and the “low air in tires” light came on. I had actually filled them prior to vacation. Checked for nails, none in there. So I Made an appt for the service dept and got in immediately (thankfully!)… but the car had to be left overnight. I ended up needing to buy two new tires and get new alignment. Very expensive indeed, but they kept me posted and we were able to discuss it. Car was good and freshly washed the next night. I noticed a dent on my car last month and I hoped they could push it out, but I’ll head bk another dayThank you for being our customer, we appreciate your kind words. We are thrilled that you had a pleasant service visit! We thank you for your business and look forward to your next visit!
Service
by Shantelle on 12/28/2021Communicative, efficient and quickThank you for the recommendation and kind words!
Easiest Buying car experience
by Leonardo on 12/28/2021Called to confirm car availability Set up appointment Went to appointment Looked at car Sign Papers Left with Car Happy with the way it wentThank you Leonardo! We are thrilled that you had a great car buying experience!
Excellent Service
by Jose T on 12/28/2021The staff were very professional and helpful, especially Terry M. Got back the car looking amazing and working well. Great job!Thank you for your kind words for our staff, we appreciate it! We are very happy to hear that we were able to provide you with an enjoyable experience!
Thanks for efficient service Eddie
by Gab on 12/28/2021Great friendly staffingThank you for your kind words for our staff, we appreciate it! We are very happy to hear that we were able to provide you with an enjoyable experience!
Quick and dependable
by Christian Silvestre on 12/27/2021I would like to thank BHMB for helping me replace a tire quickly as quickly as they did. Scheduling was able to put me in within 30 minutes of my call and Christian was able to help out get my car in and out. Thank you very much!We're excited to hear that our team took care of you and that everything went very smoothly. We hope to see you again in the future.
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by Todd on 12/27/2021Took my car in last month for jerky transmission and the vehicle it’s still in the dealer as I write this review. After many times of call explain my issue to the service advisor and him having it written down he concern still they getting… it wrong. Each time I had called in was given different stories. Let’s begin and keep in mind I was told all of the by my service rep and I won’t be mentioning his name.”Two techs are involved, two shop Forman, MBUSA, Amg engineers at Germany and now Daimler”. Which is hard to believe because we had all the ppl involved and still they can not tell what the problem is!!!??? Keep in mind the problem is present and had been confirmed by my shopforman but nothing is being done besides being told different stories each time I call and them telling me mbusa told us to do this test and that test and still nothingggg. I have to keep calling explaining and end of the day nothing and what they good at saying is we understand if that’s the case and I should’ve got an answer by now since they car has been at the dealer for a month and to me it’s not a rocket science to figure out the issue while you can see the problem and also feel the jerky tranny. Also I had stopped by two times at the service department for wanting to go for a test drive with a tech which was refused by my service advisor stating that you don’t need to go for a test drive because they had verified the issue and they had confirmed it is NOT normal and couple of days later I call in and they tell me another shopforman had drove the car and he stated it’s a normal operation of the transmission are you serious!!!!! Lies after lies. Why don’t you guys be honest and say it’s not normal and are techs have no clue about this type of vehicle which is Amg gt. Stop making up stories. We got all this people involved and you guys can’t figure out what it is??!!!!Thank you for bringing this to my attention. I apologize that your recent experience with service was anything but satisfactory. I would like an opportunity to address your concerns and to earn your business, please contact me. I look forward to speaking with you. Carl Tetiva Service Director ctetiva@BHBenz.com
Best service ever!
by Linda on 12/25/2021Your service manager is there for you and will do his or her best.Thank you for your kind words for our staff, we appreciate it!
Battery replacement
by Ted Leary on 12/24/2021Good workThank you for your positive review, Ted! We appreciate your business.
Stars for Ivan
by Ksb on 12/24/2021Excellent service and super friendly rep! Love Beverly Hills MBThank you. We're glad that you had an excellent experience with your recent service visit.
The beat Service man!
by Joanna Hossini on 12/24/2021I had the best experience of my life at service. I was so lucky to have Elan Haim help me out through getting my car serviced. He gave exceptional service and made my experience 10x easier. There needs to be more people like Elan as I felt… he took all my worries away when it came to my car. A million thanks to Elan!!!Thank you Joanna for your kind words for Elan! We are thrilled that she/he provided you with a great service visit. We look forward to your business with us again!
Elan’s the man
by Tyler on 12/24/2021Elan is the best service rep I’ve ever had at Mercedes. My daughter likes the service as well. He’s very knowledgeable, professional and personable always.Outstanding Service!
by Daniel Rodriguez on 12/23/2021First of all I want to give a huge thanks to Marina Martinez and Aaron. I came in to do a service on my car for the first time in Beverly Hills and it won’t be the last. Marina and Aarons customer service and caring attention to me as a… customer was amazing and I will highly recommend all of my family and friends to bring their Mercedes to Beverly Hills. Once again thank you Aaron and Marina for all your help!Great experience
by Andrew on 12/23/2021Mark did a great job managing my service. He addressed all issues and made the process as smooth as possible.Wonderful Service from a Wonderful Advisor
by David F on 12/23/2021Corey was awesome!!! He communicated with my each day to let me know the status of my vehicle. Great service!Thank You Mercedes
by Customer on 12/23/2021Timely, Friendly and Knowledgeable customer service.Very helpful service advisor
by Apj on 12/22/2021Thanks to Marina for getting my car taken care of so quickly
Not only will you find the newest Mercedes-Benz models at our dealership, you'll also find a friendly and accommodating staff eager to assist you.
That's true no matter what you're looking for - be it a test drive in a new C-Class, S-Class, E-Class, CLS-Class, SL-Class or used car, auto financing options, car service appointments, or help figuring out what auto part you might need. We are also an authorized Sprinter dealership, here to help you with your commercial vehicle needs.
Mercedes-Benz of Beverly Hills is here to give you a pleasant surprise and help put that tired old stereotype to rest. For Mercedes-Benz, however, improvement is a continuous pursuit and they're always trying to push the limits. Visit us today and experience our high-standard, pressure-free approach for yourself. As thousands of drivers in the greater Los Angeles area already have, you're certain to see the difference immediately.
- Instant Financing
- Complimentary Coffee
- Cable Television
- Collision Repair/Body Shop
- Customer Lounge Area
It's fantastic to hear about your positive experience with Barrett and Jason! They are a great team who provided excellent service and helped you find a deal that made you happy. We're glad you had a smooth car-buying experience and look forward to assisting you with your next car purchase when the time comes!
by Sara Thurston on 05/14/2024