Mercedes-Benz of Beverly Hills
Back to Service Reviews
Dealership Service Review
service Rating
Where’s the loaner?!
Written byon 12/30/2021
I made an appointment and you guys said you would give me a loaner. Night before you said it wasn’t unavailable. I rescheduled. Then you did it again. You are Mercedes, not Chevrolet. Get your act together.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? No
Showing 1 comment
Sort by:
Customer Service on 01/11/2022
Dealer Response
Thank you for bringing this to my attention. I apologize that the loaner vehicle was not available. I would like an opportunity to address your concerns and to earn your business, please contact me. I look forward to speaking with you.
Carl Tetiva
Service Director
ctetiva@BHBenz.com
Report