Crain Buick GMC
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Customer Reviews of Crain Buick GMC
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Like going to a Liars convention
by ANGRY BOB on 04/25/2024Car was NOT ready as I was told, the amount for diagnosis was NOT deducted as I was told. Originally told that repairs would be $2500. Gave them $320 for diagnosis. Took the car back in to get repairs on Thursday morning and told it would… be ready Friday late. I jokingly said there was no way and that it would probably be Monday or Tuesday. Told the advisor to call and leave a message when I was not available. I tried 4 times ( phone record in hand) to contact advisor to no avail. Then called service department when a woman with no knowledge of anything tried to make me give her my life history. I told her to put me on with the service manager. Put on hold for 5 minutes then I hung up. Some other woman called saying she was returning my call. She was NO help at all. Finally was told the cost was $2456. SOOO I prepared to get all that I needed to pay for my car. Wrote a check and had Crain send the shuttle to pick me up. Got to the dealership and handed over the check. The check was NOT acceptable. CASH OR CREDIT CARD ONLY. And the amount that I was told was NOT what I had been told over the phone TWICE. Simple math says $2500 minus $320 SHOULD be $2180 but THEIR math said $2456.33 ALL they could say is OKAY. And I said GOOD BYE. I could not give negative STARS so goes the ball gave. The Federal Trade Commission realizes that there are dealerships like this one and have implemented NEW rules that are to take effect in July, 2024. Of course the National Automobile Dealers Association is very much opposed to cleaning up crooked dealers. I will NEVER get near another CRAIN dealership again.
The following reviews are more than two years old. They are not included in the overall rating.
2 service reviews
Service at Crain
by Barrett on 02/14/2023Ever since I purchased my Buick LaCross in 2015, Crain has taken good care of my car. I want GM parts and a group of Friendly people and knowledgeable people to take care of my car.Barry Bradshaw
by B.Bradshaw on 03/26/2020Crain Buick has stepped up their game with this last visit for an oil change and filter and tire rotation. I used a MY GM Rewards voucher for a portion of the cost of the service. Everything was seamless and very professional. As… compared to, 6 months ago where the Service receptionists did not even know what I was talking about when I handed them a GM MY Rewards Service Voucher. I had sent them a less than glowing review on the GM survey I received. I don't know if the review had any impact on the changes I saw this time, but the interaction was much better! To the point, it makes me want to COME BACK! And after all, that is point of all Service interactions; to make you WANT to return to spend money with them! Barry Bradshaw Conway, AR. 2014 Buick Enclave
Jeep Cherokee
GMC Sierra 2500HD
About our dealership
Thank you so much for providing us with this feedback and for choosing Crain Buick GMC in Conway. We sincerely appreciate your business and always want you to leave here completely satisfied. If there’s anything else we can do for you, please don’t hesitate to call or stop by. Thank you again and have a great day!
by Crain Buick GMC Conway on 03/27/2020