Crain Buick GMC
Dealership Service Review
Crain Buick has stepped up their game with this last visit for an oil change and filter and tire rotation. I used a MY GM Rewards voucher for a portion of the cost of the service. Everything was seamless and very professional. As compared to, 6 months ago where the Service receptionists did not even know what I was talking about when I handed them a GM MY Rewards Service Voucher. I had sent them a less than glowing review on the GM survey I received. I don't know if the review had any impact on the changes I saw this time, but the interaction was much better! To the point, it makes me want to COME BACK! And after all, that is point of all Service interactions; to make you WANT to return to spend money with them! Barry Bradshaw Conway, AR. 2014 Buick Enclave
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes