Crain Buick GMC

Car was NOT ready as I was told, the amount for diagnosis was NOT deducted as I was told. Originally told that repairs would be $2500. Gave them $320 for diagnosis. Took the car back in to get repairs on Thursday morning and told it would be ready Friday late. I jokingly said there was no way and that it would probably be Monday or Tuesday. Told the advisor to call and leave a message when I was not available. I tried 4 times ( phone record in hand) to contact advisor to no avail. Then called service department when a woman with no knowledge of anything tried to make me give her my life history. I told her to put me on with the service manager. Put on hold for 5 minutes then I hung up. Some other woman called saying she was returning my call. She was NO help at all. Finally was told the cost was $2456. SOOO I prepared to get all that I needed to pay for my car. Wrote a check and had Crain send the shuttle to pick me up. Got to the dealership and handed over the check. The check was NOT acceptable. CASH OR CREDIT CARD ONLY. And the amount that I was told was NOT what I had been told over the phone TWICE. Simple math says $2500 minus $320 SHOULD be $2180 but THEIR math said $2456.33 ALL they could say is OKAY. And I said GOOD BYE. I could not give negative STARS so goes the ball gave. The Federal Trade Commission realizes that there are dealerships like this one and have implemented NEW rules that are to take effect in July, 2024. Of course the National Automobile Dealers Association is very much opposed to cleaning up crooked dealers. I will NEVER get near another CRAIN dealership again.