Crain Buick GMC
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Customer Reviews of Crain Buick GMC
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by Standridge on 04/01/2025updated 04/09/2025Overall poor customer service. Finance person was rude when I picked up my car. Did not provide paperwork. Gas tank was empty. Was not detailed. No one gave any instructions how to use my screen or my car.Great Car
by BUICKENCORE on 12/16/2024updated 12/24/2024Loved everything about my experience other then the follow up with adding a hitch to my car which was part of our deal,they were to add it on within a day or two due to me moving i needed this done -its been over a week and i still have not… had the hitch put on and i have called several times to get it scheduled ,GMC 2024 AT4
by NewGMCAt4 on 05/22/2024Enjoyed our experience buying this new truck from Crain GMC in Conway. The sales team was great to work with, and we really appreciated Isaiah our salesman.Purchasing a GMC
by Mrs. TC on 05/17/2024During the process of buying our GMC Sierra 1500 everyone was speaking, friendly, and courteous. The next day after purchase we had to take our truck back due to detail not done right and tire swap. This time it was hard to get anyones… attention. Finally I found someone to contact our salesman Zach. Once you purchase the dealership acts like you are no longer important! This is what we dislike most! We are just as important as the day we drive in to buy!
The following reviews are more than two years old. They are not included in the overall rating.
8 sales reviews
Vehicle purchase
by Kimberlymills on 12/15/2017updated 12/26/2017Crain went over and beyond in helping us get our Suburban. The whole process was smooth and the employees were great to work with. Ive recommended Crain to my family and friends.Beware: Incompetent Salesmen - 1 star
by ToddLev on 11/25/2017I had the displeasure of dealing with the following employee's at Crain Buick GMC: Curtis Clark (internet sales) , Robert Gilmore (internet sales director), & Kevin Moore (sales consultant). I was looking to purchase a used automobile… from their dealership from an online search. This was the start of an exhausting three week endeavor of misinformation about the vehicle, miscommunication between the salesman, and overall lack of knowledge about the vehicle that they were trying to sell. I found it near impossible to get a complete Carfax, accurate description of the vehicles condition, and vehicles service history. Because I am considering purchasing the vehicle sight unseen, I am relying heavily on the sales teams honesty, integrity, and knowledge. All three salesman displayed none of these qualities. Days would go by with no email or telephone response to my inquiries. When I finally got to speak with them, they were more concerned about discussing price than answering basic questions about the vehicle. I was initially going to overlook their incompetence because I liked the car. I eventually gave in and we agreed upon a price for the vehicle. However, I didn't trust the salesman (after they continued to make contradictory statements) and ultimately didn't feel confident about the quality of their used car. I finally had enough when they tried to pull a fast one and stick me with excessive dealer charges and shipping. I tried to meet them halfway and agree to split the shipping charges with them, but that didn't satisfy their greed. I would urge all if of you to save yourself your precious time and purchase your new or used car from an honest and competent dealership. Not from Crain Buick GMC. I suspect the majority of the positive reviews are from family members and friends of those who work for this dealership.Great Experience
by MWCInc2017 on 11/02/2017Kevin and Tim took really great care of us. They offered a good price for trade in and made the experience very easy. I would definitely recommend Crain to anyone.....Welcome to the Crain family! So glad you were able to find what you needed and that Kevin and Tim took care of you. We look forward to seeing you in the future with all your autmotive needs. Drive Safe! The Crain Team.
Outstanding. 5 STARS
by Catsmeow696 on 01/16/2017John Murphy did a great job on taking great care of me and providing me with all the info needed to get me the best price for my new lease and even called after the lease to follow up.Never provided a quote
by researchit on 02/25/2010After requesting a quote by e-mail, listing a 2010 Terrain, and listing the options I wanted, I never was provided with a quote. That was six days ago.I e-mailed again and still got no response. I bought the car at another dealership.… I'd bought my last car from Crain and was disappointed that they didn't have their act together this time.Great experience
by dawg7 on 11/01/2008My truck buying experience was the best i have ever had was at Crain Pontiac Buick Gmc. The salesman was laid back and was very supportive of my needs and wants. When i drove up on the lot thesalesman shook my hand and introduced himself.… I told him what i wanted and he took me directly to the vehicle. The salesman showed me every feature there was to kbnow as well as actually going on the test drive. whenwe were doing the deal at his desk he did not rush to check my credit like all the other dealerships i visited. after we agreed on payments i asked to finance sales taxes my salesman then explained to me that eventhough i am financing the sales tax that it would not cover the city and county taxes and that i would need about $35 to $70 which he was correct it cost me $47. While we were waiting for the finance manager he showed me the service dept and introduced me to a service advisor which was also friendly. when we sat back down at salesman desk the finance manger came over and salesman introduced him to me. the finance manager was very helpful in explaining everything to me. as i was waiting for my vehicle to come out of the detail dept. the salesman brought over a sales manager and introduced him to me. the sales manger sat and talked to me which is very unusual because everywhere else i have ever bought or been only time i saw sales manager was when he was trying to pressure me into buying. When i took delivery of my vehicle my salesman again went over everything with me including the welcome call to on star. I will recommend this car dealership to everyone i know. GREAT JOB CRAIN TEAM AND THANKS AGAINVERY VERY BAD!!!
by kaylad on 04/05/2008The Crain team in Conway was awful! They told us numerous lies. We waited 6 weeks after purchase to get our sales tax check (which you are only supposed to have 30 days to pay sales tax) and when we finally recieved it, it was not enough to… pay the sales tax and had to pay $100 out of our pocket. When we called and left messages for them to call us back, they never called us back, we would have to drive there and talk to them in person to get to talk to anyone. The day we purchased, they were very nice and seemed to be helpful but after that, they were VERY rude. The day we purchased the car, we also hesitantly purchased the extended warrenty. They told us that if we decided to cancel it, it would be no problem but we could not go back and add it after that day if we did decide we wanted it so we got it then a few days later decided to cancel it because they had told us the day of purchase, it would last for 60,000 miles on top of what was on the car which would make the warrenty last until about 95,000 miles but in the paperwork they put the warrenty expiring at 60,000 miles on the odometor. They have been very slow in getting it cancelled to where we now have to pay a penalty. It has been about 7 weeks since we first told them we wanted to cancel the warrenty and they just now did the paperwork to get it cancelled. I will never purchase another car from them or recommend them to anyone else! They are the absolute worst car dealership I have ever dealt with!!!CRAIN BUICK GMC IS AWESOME
by dirkd5555 on 05/31/2011updated 09/02/2025I bought a gmc truck at Crain Buick GMC last week and it was a great. My salesman was very nice and had a lot of good info about the truck i purchased. I highly recomend this dealership. Thanks to all of you at Crain GMC and also to Jay… Myers!!!Thanks so much for the awesome review! Let us know if there's anything else we can help you with, and enjoy your truck! Crain Marketing Team
Jeep Cherokee
GMC Sierra 2500HD
About our dealership
Thank you Kimberly and welcome to the Crain family. Happy Holidays!
by crain_team on 12/26/2017