Larry H. Miller Volkswagen Tucson
Customer Reviews of Larry H. Miller Volkswagen Tucson
Review type:
Customer experience
by Implicit83 on 01/30/2016Gonzo Burneo was probably the best sales person i have come across when looking or buying a vehicle. Gonzo knows the inventory and was able to take me right to the vehicle i was looking for. Gonzo also was strait to the point, he did not… run me around in circles like most sales people do. If you are in the market for a vehicle, i would recommend that you come so Gonzo Burneo at Larry H Miller VW.KEYFORKEY Event
by EricInHades on 10/24/2015Larry H. Miller. Volkswagen - KEYFORKEY Event. I just wanted to share my experience with this promotion at this particular dealership. I received a mailing personalized for me. Normally I would have just tossed it as promotional junk… mail, but what caught my attention was the following: "OUR GUARANTEE!! IF WE CAN'T LOWER YOUR PAYMENT, WE GUARANTEE TO MAKE YOUR NEXT TWO MONTH'S PAYHMENTS!! YOU CAN'T LOSE!!" So I'm thinking that's encouraging. So I open the mailing which is 4 8.5 x 11" pages. The next thing that catches my eye is an offer to go online and print out a voucher for up to $5K off MSRP, which I did and my voucher was for the $5K. So now I'm looking at this "GUARANTEE" and I'm thinking I'm walking in with basically a $5K down payment, so since I "CAN'T LOSE" I decide to take my 2014 Volkswagen Jetta purchased 10 months ago in and see if I get a new 2015 vehicle with lower payments or if I get to skip two months payments right around the holidays. This is a limited time Thursday to Monday event so I had a couple days to shop the inventory online prior to going to the dealership. After spending 4 hours of my time (which is valuable to me), they finally present me with an offer. The first issue is with the $5K voucher. When I was shopping the vehicles online prior to going to the dealership there was a rebate on the vehicles I was looking at of $2.5K. This is a rebate that they are giving to any "Joe Shmoe" who walks in off the street, but they are deducting that unrelated rebate from the $5K voucher, in reality only honoring $2.5K of the $5K voucher. The second issue, they've taken it upon themselves to apply the refund I would have received from the purchase of extended warranties to this offer. The third issue is regarding depreciation. I was under the impression that Volkswagens retained their value fairly well, I should have done more homework in this regard. COME TO FIND OUT MY VEHICLE HAS LOST $15k IN DEPRECIATION IN JUST 10 MONTHS. This is in what I would consider excellent condition. No stains or marks on the carpeting or upholstery, no dents or dings of any kind in the body, no issues with the paint job, etc. Bottom line with the offer is that they could lower my payments IF I could come up with an ADDITIONAL $3K to $5K down payment. Not having the additional down payment put the onus on me and was their "legal loop hole" for not having to pay the two month's car payment. Thought it may not seem like a lot to some people, after being "GUARANTEED I COULDN'T LOSE", I lost 4 hours of my time. I know, I know, my mistake was in thinking this was a reputable dealership and buying into the come on. I accept my mistake, but wanted to at least share my experience should anyone else be considering spending their time at the dealership based on this promotion. Eric J. OlivasEric, Id like to apologize to you for any inconvenience or miscommunication that may have occurred. I would like to speak with you personally to learn more about this experience and try to make it right. Please contact me directly at (520) 888-0777. Thank you. -Karl Siebern, General Manager
We now own our third VW diesel!
by Diesel_Owner on 08/31/2015updated 10/23/2015We were very satisfied with our experience at LHM VW of Tucson. We found the staff to be very accommodating and genuinely interested in satisfying the customer Any requests for line item adds or deletions were met with "Yes, Sir!"… Meaning, adding extended warranties, or deleting protection packages.Thank you for providing us with a 4-Star review! -Karl Siebern, General Manager
Amazed and appreciative
by Kiki2103 on 08/26/2015Brian is amazing! The financing department is amazing! I went in to buy my first car from a major car lot and everyone was friendly and professional. I was so nervous and wasn't really sure what to expect. Brian was honest and… knowledgeable. He kept in contact with me from the first day of contact all the way up to my appointment date and after to make certain I was happy! He really worked to get me into a car. The financing department worked to get me the best deal possible. I was able to get a 2013 Dodge Avenger! I drove away the same day! My appointment was at 8:15am and by 1:30pm I had a new car! Unheard of! My family was treated with kindness and it felt good being there. My son and nephew even got temporary tattoos. Larry H. Miller Volkswagon of Tucson has a welcoming staff and had my best interest at hand.Thank you for choosing Larry H. Miller Volkswagen Tucson! We are so happy to hear that you are happy with our dealership. I will pass this on to Brian. -Karl Siebern, General Manager
Jose Toledo
by dcelise1 on 08/22/2015Jose was a great sale associate on my third VW purchase. He listened to what I was trying to do, and made that happen. He did not try to change my mind, and stayed focus on my goal for this visit. It played out great, and as I had hoped. I… am very pleased to have worked with an amazing individual, such as Jose. He meets the customers needs, and makes you feel like family. My family thanks you for this wonderful experience!I'm glad to hear you were provided you with a 5-star experience at our dealership. We will look forward to seeing you again on your next visit. - Karl Siebern, General Manager
New 2015 VW Beetle Convertible
by StevenBO on 08/02/2015I recently purchased. 2015 Beetle Convertible in Denim blue with a Beige top and interior. I would like to give my salesperson Ruben and all the sales crew a big shout out for being patient with me and for being able to accommodate all my… needs. Thanks again StevenThank you for your review! I will pass your compliments along to Ruben. We sincerely appreciate your business and we will look forward to seeing you again on your next visit. -Jim Baughman, General Manager
Great sales person
by tpierson710 on 06/23/2015updated 07/06/2015Sean was SO helpful!!!! This was my first time buying a car and he took car of everything! I would reccommend him to anyone!Thank you for your review! I will pass your compliments along to Sean. We sincerely appreciate your business and we will look forward to seeing you again on your next visit. -Jim Baughman, General Manager
Sales review
by Lauren940 on 06/20/2015updated 06/27/2015Very insightful,worked with my requirements, great person, thank you!Great to hear, Lauren! We appreciate your business. -Jim Baughman, General Manager
Great service
by jrmales on 06/19/2015updated 06/27/2015Dylan was a fantastic help. He really took the time to understand what I was looking for and worked with me to find the right car.Glad to hear that you had an excellent experience working with Dylan, and I'm glad to hear that you were able to find the right car. Please let us know if there is anything else we can do to assist you. -Jim Baughman, General Manager
Thank You
by BiancaG on 06/24/2015Gary was very helpful. He worked around my budget and was very patient. Overall a great experience thanks to Gary. He was very knowledgeable!I'm glad to hear that Gary provided you with a 5-star experience at our dealership, Bianca, and that he was patient and worked with your budget. We will look forward to seeing you again on your next visit. -Jim Baughman, General Manager
Excellent and Honest
by DeoJuvante on 06/11/2015updated 06/23/2015Came in to Dealership was greeted with a cold water bottle on a hot day. My intentions were to purchase at another VW dealer. Mario Gracia the sales person, was up front no hassle not pushy. Allowed to me view vehicles with no pressure.… Showed me my options and was able to get me into a vehicle to my liking with the ease and comfort within an hour. Very pleased with his sales service. It will keep me coming back to VW for years to come. Thank you Mario Gracia of LHM Volkswagen in Tucson Arizona. Keep up the great work!All about the customers
by Ken0207 on 06/13/2015updated 06/22/2015WeI were extremely satisfied will all aspects of our purchase. Our salesman Pedro Loustaunau went above on beyond to get us the car we wanted. Thank you to him and Larry Miller AutomotiveWe appreciate your business! I will pass your compliments along to Pedro. Please let us know if there is anything else we can do to assist you. -Jim Baughman, General Manager
Very Happy
by SyContreras07 on 06/20/2015I am very satisfied with the service provided with the team of people that worked with me and my family especially Gary Goodin. Gary made me and my family feel comfortable with the process of getting our new car. I really appreciate his… help with answering all our questions and proving with all the necessary information.I am very glad to hear that Gary made your experience and your family's experience at our dealership a great one. I will pass your compliments along to him. Thank you for choosing Larry H. Miller Volkswagen Tucson, and welcome to the VW family! -Jim Baughman, General Manager
Francisco
by Tbertrand on 06/18/2015I felt that he was very helpful and had very good knowledge of the cars. He was very polite. Overall it was a very good experience.I'm glad to hear that Francisco provided you with an excellent experience. I will pas your compliments along to him. Please let us know if there is anything else we can do to assist you. -Jim Baughman, General Manager
Matthew Brown at Larry H Miller VW made easy
by ride914 on 06/02/2015updated 06/17/2015Matthew and the staff here worked very hard to get me a great deal, at no point did I feel rushed, or obligated to do business here. Very Pleasant experience and I would definitely recommend them to friends and family. Thanks Matthew and… staff at Larry H Miller!Matt Brown
by Kasidyg01 on 06/13/2015My husband and I came to VW just to look. My husband said "you're not going home with a car." My dream car is a pink, convertible, VW Beetle, old body style. We came here just to inquire if they had any or they could find one from… elsewhere. On their lot they had just what I was looking for, just in beige. We were going to go ahead and leave but Matt Brown came to us and said he really wanted me to "have my dreams come true." He added the paint job into my deal and I am now getting a 2008 VW Beetle that will be painted pink. I will also have really reasonable payments. This truly is a "dream come true!"Thank you for sharing your experience with us! I am glad Matt was here to work with you so you could drive off in that soon to be pink Beetle. It is a great vehicle! -Jim Baughman, General Manager
Reuben
by Isaac2015 on 06/12/2015He was quick and responsive. Maybe a little too eager. But I account that to age. He was very polite, clean and presentable, which is very important to me. He was fun to do a test drive with. I could tell he likes the car he selling.We appreciate your review, Isaac! I will be sure to pass your compliments along to Reuben! Please let us know if there is anything else we can do to assist you and enjoy that new vehicle. -Jim Baughman, General Manager
Great team
by Marybingham on 06/12/2015This is my first time coming into a dealership to buy a vehicle and I was under the impression that sales gentleman would will and deal me, but I came in sat down with Tomas and he was straight forward and listen to whT I wanted and did… everything possible to achieve my goals. He was not able to take me on a test drive, but he asked Vicent and he was more than happy to help me out. Both gentleman were very pleasant and knowledgeable at there jobs I like the fact that this team works together and it's their customers first. Very pleasant experienceThank you for choosing Larry H. Miller Volkswagen Tucson! I'm glad to hear Tomas and Vincent took grew care of you during the purchase process.-Jim Baughman, General Manager
Perfect Saleman
by dorscha on 06/03/2015updated 06/11/2015Mario Gracia made finding the right car for me extremely simple and easy. He was willing to be honest and knowledgeable in all questions I had. Took the time and was willing to show me all vehicles I was interested or curious about. Every… Salesperson should emulate his approach. He never hassled me into buying a vehicle I didn't set my mind to, he grasped what I wanted and understood everything I wanted in a brand new vehicle .Thorough Sales and Fast Service
by 4n6Chem on 06/03/2015Vincent took me around the lot looking for just the right car for me. He had to walk back to the building 3 times for different keys, but he was patient and enthusiastic the whole time. Once we had a couple in cars in mind, he then helped… me to find just the right financing and payment! If you're thinking about a VW, I recommend coming here first!Thank you for choosing Larry H. Miller Volkswagen Tucson! I'm glad to hear that we were able to help you find that right financing and payment. We will look forward to seeing you again on your next visit! -Jim Baughman, General Manager
Awesome Experience
by Clovis1120 on 04/11/2015updated 04/22/2015Everyone I worked with was Awesome. This place is has the best customer service. You have erred a life long customer. I won't purchase from any other place going forward. Thanks again.Thank you very much for taking the time to leave a review for our dealership. I'm very glad to hear that you had a 5-star experience with us, and we will look forward to seeing you again next time! -Jim Baughman, General Manager
Volkswagen Jetta
Volkswagen Atlas
Volkswagen Taos
Thank you for your review. We appreciate your feedback and will pass this along to Gonzo! - Bill Klaer, General Manager
by saxtonh on 02/01/2016