Larry H. Miller Volkswagen Tucson
Customer Reviews of Larry H. Miller Volkswagen Tucson
Review type:
Great experience at Larry Miller Volkswagen!
by 0422 on 07/27/2019updated 08/02/20192 days ago I purchased a 2019 Tiguan, trading in my 2017 Jetta lease. I had a great experience with my salesperson Luis Ramos as well as the finance director Tim Hansen. Everyone there could not have been nicer and more helpful. Glad I… chose them over Chapman VW!New Atlas purchase
by Biosandy2004 on 07/31/2019Went in yesterday to Larry H Miller and purchased a new VW Atlas. Zach and Joe made the buying experience very easy and not at all painful. I never felt pressured, and would buy there again.Great customer service
by Genie693 on 07/25/2019The ladies who helped me with my 2019 Tiguan purchase were attentive and willing to help me find my perfect vehicle. Thank you Ashlee and Nikki!Not Your Typical Car Dealership
by AZNative89 on 07/17/2019I should've shopped here in the first place. The salesman, Joe Conti, was very helpful and patient with someone like me, who can be a difficult client. Joe and the rest of the crew were upfront about what to expect and didn't try to… pressure me like other dealerships had. Instead they provided me with options and we were able to come to an agreement on the best possible deal. Great experience that left me feeling very satisfied and I'm enjoying my brand new car as well. Would highly recommend!Thank you for coming to see us at the dealership! It was a pleasure assisting you. Please be sure to let us know if you need anything else. Have a wonderful day and enjoy your new ride! - Bill Klaer, General Manager
Misrepresentation of options
by GLea on 07/03/2019During the sales review I tried to get clarity on what the roughly $1300 worth of options were in the vehicle price. I was told that they were materials that had already been applied to the vehicle to protect it from sun damage, paint… chips, etc, but that there was someone else who would provide more details once the pricing was finalized. It turned out that these were actually optional warranties or regularly re-applied protective coatings and I could have (and would have) opted out of them due to their cost. When I was finally explained as to what they were I was told that since the vehicle pricing had already been signed that I could not opt out. It left me with a sour taste in my mouth even though I am very happy with my new car.I am disappointed to read about your recent visit to our dealership. We have high standards of giving our customers full communication on their purchases and what it involves. I would love to have the opportunity to speak with you regarding your experience. - Bill Klaer, General Manager, (520) 829-9384
Mostly satisfied.
by JAROFIT on 06/17/2018I am satisfied with all aspects of the purchase except for the add-ons and fees which I think are excessive. I wanted the car so I agreed to them and paid for them. The final out-of-pocket cost was acceptable even though I question the… practice of excessive add-ons after I agreed to the basic deal with the salesman. For instance, I was charged $90 for a 'warranty' that turns out to be nothing more than prepayment for three oil changes in the first year. This after I told the salesman that I would have the car serviced closer to where I live. When I complained the next day, pick-up and delivery of my car for the oil changes was offerred instead of a refund. That doesn't make sense because it would cost the dealer more than $90 to have an employee drive 30 minutes each way two times for each oil change. That, and I don't drive enough miles to use that many oil changes in a year. But, I am a very happy 81 year old man who got a car that I like at a price I can afford, thanks to Larry Miller Volkswagen.Fun purchase great car
by AngelicaLopez on 03/29/2018The used car inventory at Larry H. Miller was vast and there was plenty that could have fit what I was looking for. I enjoyed working with my sales guy and never felt any pressure whatsoever which was much appreciated. The rest of the staff… from the front desk to the finance manager was great. A trendy and fun edge while remaining very professional. It made purchasing my vehicle there a good experience and I got an excellent car, great price and low miles! Thanks Chris Cruz for helping me drive away in the perfect car for me.Thank you for leaving us the incredible rating and review, Angelica! I'm glad that our inventory was able to leave such a great impression on you, and that our sales team was able to provide you with such a fun and pressure-free experience. Congratulations on your new car! We appreciate your business and hope to work with you again soon. - Bill Klaer, General Manager
Buying my car was stress free
by SylviaBriones on 11/18/2017updated 11/27/2017I had a great experience on Friday going to purchase my car. The sales man was very helpful and answered my millions of questions with facts and options I could choose from that would suit my needs and listened to my requests to keep on my… budget. The financial guy was so pleasant and easy going it didn't even feel like it normally does when buying a car and signing a lot of papers. He explained each one and made everything easy to understand and even advised me with the few things I got for long term care. I can honestly say he was very nice and it was a pleasurable experience. They are a very different type of dealership that actually cares and listens to your requests. Thank you very much! Cordially, Sylvia BrionesSylvia, thank you for taking the time to leave us this great review. I am happy to hear that you had a great car buying experience. Please let us know if you need anything else and congrats on your new car. -- Best wishes, Bill Klaer, General Manager
Poor Customer Service
by Justin on 06/11/2017The sales team was great but the finance team was horrible. I had some concerns with how the financing was completed so I tried getting in contact with the person who completed the paperwork. After 3 days and 4 calls I finally got in… contact with the individual who did the financing. He wasn't able to fix my problem so I asked to speak with the finance manager over a week ago but I still haven't received a call from him. Won't be coming back due to lack of care and customer service.Justin, I am sorry to hear that you havent been pleased with our customer service. Please reach out to me directly and I will get you in contact with the Finance Manager. Please call me at 520-829-9384. Bill Klaer, General Manager
Great experience.
by cmsauriol on 06/08/2017Working with Zach was a great experience. He was a very honest and upfront kind of person. He made sure do everything he could with a 100% effort and good attitude. The rest of the staff that helped out was amazing as well. Overall enjoyed… my whole car buying experience.I am glad to hear that Zach was an excellent salesman and that he could show you an amazing car buying experience. Please let me know if you need anything else. -- Bill Klaer, General Manager
New VW Passat
by Gamba1111 on 01/01/2017Great salesman and finance person. More enjoyable than most times I bought a car. The car is well made and enjoyable to drive.Congratulations on the new Passat! We are glad that you had a great car buying experience, from salesman to financing. We are happy that you had a very enjoyable experience and thank you for rating your experience. -- Bill Klaer, General Manager
Gary was an excellent sales person. Manager Bob was also excellent!
by mtrain79 on 12/07/2016Gary G. In sales was great to work with and was very knowledgeable. Bob the manager was equally excellent and greatly helped with the entire transaction!Thank you for taking the time to let us know how your car buying experience went at the dealership! Gary is an excellent salesman and we are happy that he could get you into a car that you love! Have a great day! -- Bill Klaer, General Manager
Great friendly and professional Service
by sglowacka on 09/09/2016I bought a 2015 Passatt and wanted to get a car for my wife since hers was 17 years old. I received an email that peaked my interest and wound up with a 2016 Jettsa a great car for her. Shawn is as good as they get.Great Service
by DannyCoco on 08/31/2016Great service. Fair price. Didn't take all day. Great car.Easy To Do a Deal
by BearDown_Cats on 08/18/2016updated 08/31/2016Worked with Gary Godin on purchasing a new vehicle. He is very thorough and responsive.Good experience
by tvrcopgg on 06/22/2016updated 07/01/2016I brought a used car form it. Now everything is satisfying. There are some problems at first, but now they solve it with good service.Great
by jlcanez on 06/13/2016updated 06/24/2016Staff is very helpful. My credit is less then ok and they were willing to work with me when other dealers wouldn't. I would be willing to purchase another vehicle from them in the future.Great Buying Experience
by cgroethe on 06/14/2016I enjoyed my experience at Larry H. Miller. Greg was my salesman he was very knowledgeable and friendly and there was no pressure in selecting my vehicle. He answered all of my questions and showed me various models that I was interested inAmazing service!
by mdenae27 on 05/17/2016updated 05/31/2016I've never felt more relaxed while buying a car than at Larry H. Miller. They truly care about getting you whatever you need and are more than happy to work with you when it comes to negotiating. I would absolutely come back!Bad Credit - No Problem!
by Smiles_Gwen on 02/24/2016My fiancé and I have tried four other dealership's financing and met all with either being declined, or having an interest rate so high that we couldn't afford the payments. Last week we found the perfect used Honda Pilot for our family at… LH Miller VW. We didn't expect much, knowing what we went through with the other guys, but, after repeated tries from their finance guy, he not only got us approved with an acceptable monthly payment, but we had enough to spare to get added warranties and protection plans! LH Miller really went above and beyond for us, and we will definitely recommend them to any of our friends looking for a used or new vehicle!Thank you for your review, Gwen. We appreciate your feedback and will pass this along to the team! Congrats on your Honda Pilot! - Bill Klaer, General Manager
Car buying experience
by Healymonster on 01/30/2016Excellent, low-pressure experience. My sales representative, Dylan Byerly, listened to my situation and worked well to help me through the process. I would highly recommend him.Thank you for your review. We appreciate your business, I will pass this on to Dylan! - Bill Klaer, General Manager
Volkswagen Jetta
Volkswagen Atlas
Volkswagen Taos
Thank you for coming in! Enjoy your new ride! - Bill Klaer, General Manager
by Bill Klaer on 07/29/2019