Larry H. Miller Volkswagen Tucson
Dealership Sales Review
I am satisfied with all aspects of the purchase except for the add-ons and fees which I think are excessive. I wanted the car so I agreed to them and paid for them. The final out-of-pocket cost was acceptable even though I question the practice of excessive add-ons after I agreed to the basic deal with the salesman. For instance, I was charged $90 for a 'warranty' that turns out to be nothing more than prepayment for three oil changes in the first year. This after I told the salesman that I would have the car serviced closer to where I live. When I complained the next day, pick-up and delivery of my car for the oil changes was offerred instead of a refund. That doesn't make sense because it would cost the dealer more than $90 to have an employee drive 30 minutes each way two times for each oil change. That, and I don't drive enough miles to use that many oil changes in a year. But, I am a very happy 81 year old man who got a car that I like at a price I can afford, thanks to Larry Miller Volkswagen.
- Recommend this dealer? No
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes