Larry H. Miller Volkswagen Tucson

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Larry H. Miller Volkswagen Tucson
900 W Auto Mall Dr, Tucson, AZ 85705 (map)
Today 09:00 AM - 06:00 PM
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Dealership Sales Review

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Poor Customer Service
Written by Justin on 06/11/2017

The sales team was great but the finance team was horrible. I had some concerns with how the financing was completed so I tried getting in contact with the person who completed the paperwork. After 3 days and 4 calls I finally got in contact with the individual who did the financing. He wasn't able to fix my problem so I asked to speak with the finance manager over a week ago but I still haven't received a call from him. Won't be coming back due to lack of care and customer service.

  • Recommend this dealer? No
  • Purchased a vehicle from this dealer? Yes
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saxtonhorne on 06/16/2017
Dealer Response
Justin, I am sorry to hear that you haven’t been pleased with our customer service. Please reach out to me directly and I will get you in contact with the Finance Manager. Please call me at 520-829-9384. – Bill Klaer, General Manager
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