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Larry H. Miller Volkswagen Tucson


900 W Auto Mall Dr, Tucson, AZ 85705 (map)
Today 09:00 AM - 06:00 PM
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Dealership Sales Review

2 out of 5 starssales Rating
Misrepresentation of options
Written by GLea on 07/03/2019

During the sales review I tried to get clarity on what the roughly $1300 worth of options were in the vehicle price. I was told that they were materials that had already been applied to the vehicle to protect it from sun damage, paint chips, etc, but that there was someone else who would provide more details once the pricing was finalized. It turned out that these were actually optional warranties or regularly re-applied protective coatings and I could have (and would have) opted out of them due to their cost. When I was finally explained as to what they were I was told that since the vehicle pricing had already been signed that I could not opt out. It left me with a sour taste in my mouth even though I am very happy with my new car.

  • Recommend this dealer? No
  • Purchased a vehicle from this dealer? Yes

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Bill Klaer on 07/05/2019
Dealer Response
I am disappointed to read about your recent visit to our dealership. We have high standards of giving our customers full communication on their purchases and what it involves. I would love to have the opportunity to speak with you regarding your experience. - Bill Klaer, General Manager, (520) 829-9384
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