Customer Reviews of Quebedeaux Buick GMC
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Time wasters
by Mike on 05/30/2023David P scheduled an appointment for a test drive of a vehicle that had been sold prior to engagement with a salesman who was not working that day.Lord
by Seth Karns on 04/15/2022We’d bought a car about a year ago and had a great experience. We came back when needing a second vehicle and bought a used truck last Thursday. It needed to go through the service, no problem, and our salesman Zamy (Z) was amazing with the… sale and communication. We heard on Tuesday that the truck was ready so made a plan on Wednesday to go pick up. Wednesday rolls around and were told the vehicle was moved and couldn’t be found. Z was in communication with us as he searched for it and when we arrived 4 hours later were told the engine had an issue and couldn’t be sold now. We asked to speak to a manager at least 5 times and no one would come to speak to us. After being at the dealership for about 3 hours and finding another vehicle, we (including Z, who had been told it was broken) were told by one of the finance managers that the truck had been sold to someone else after we bought it and there hadn’t been any engine problems. We were still requesting to speak to a manager and still couldn’t get one out to speak with us. As we were already in the process of financing the newly picked out vehicle, we continued with the sale but very dissatisfied with the fact we were lied to over a mistake the dealership made and the lack of apology and management communication when requested. If it hadn’t been for Z and his attention and communication we would have gone elsewhere. Will not be back for another vehicle.Seth, thank you for taking the time to provide us with this feedback. We value hearing from our customers, and the inconvenience that occurred here at Quebedeaux Buick GMC does not reflect our standards of customer service. Best, The Quebedeaux Buick GMC Team.
Due to not being able to change reviews on here, I am adding this. Quebeceaux did reach out and after talking to them we came to an agreement.They made an effort to make it right with me so I am willing to do business with again.
Bait and Switch
by Topgunny98 on 04/02/2022Where to begin? I initiated contact with the dealership via chat on Edmunds.com. At the conclusion of the chat, I was informed a salesperson would contact me via text of email. At this point the price of the vehicle was $27,302… (3/15/2022). After sales contacted me (3/18/2022) the price went up to ($28,490.00) and a “test drive was offered. I had some questions I wanted answered before I would drive 200 miles for test drive. Another text from salesperson asking if my questions had been answered, obviously not as no response had been sent! After expressing an interest to salesman the next day the price went up to $32,478.00 on 3/21/2022. I countered with “answer my questions on the suspension issues and we will start at the initial listed price of $27,302 for purchase. End of contact with dealership. Today 2 April 2022 price continues to drop to $28,966.00 and headed back down! I wouldn’t, at this point, buy a hot wheels set from this dealership!It seems as if we fell short of our standards during your visit and we would like to do what we can to remedy the situation. Best, The Quebedeaux Buick GMC Team.
Horrible
by KG on 11/20/2021I reached out multiple times about a vehicle and was given many different answers to same question. Basically, all I got was the runaround from different salesman.KG, we appreciate learning about your recent service with us. We strive for a positive experience, and it appears you did not receive that from us. I would appreciate the opportunity to discuss your time spent with us. Please contact me at your earliest convenience so we can work together at resolving this. Best, The Quebedeaux Buick GMC Team.
Selling cars that have been sold already!!
by Robbed by Quiexbuex Buick of T on 06/16/2021So I purchased a 2015 Lincoln mkz thru their shop click and drive application and come to find out that they had sold that vehicle already to someone else already.. I put $1000 deposit to hold the vehicle for me thru their app and not one… time has a manager or the sales guy or really anyone has called me with an update on what was happening with the vehicle or when I would be receiving my deposit back. This was back on the 8th of this month, I had to call myself to ask them what the status of the vehicle was and when and how they are going to refund me back my money. So I spoke with a manager and he didn't even know how they are going to refund me back my money and has to find out. So here I am waiting on so far what I have dealt with are nothing but incompetence from this dealerships employees. But before we end our conversation the manager asks me if I was maybe interested in something else, to think that after what I am still having to deal with to just get my money back from them that they really thought that I would purchase a vehicle from them still!!! They must really think that I would trust them enough to belive that they wouldn't jerk me around with another vehicle that they claim is available but is really sold like they are still doing with that lincoln.. That car is still posted on their website and other car apps that it's still available!! Talk about false advertisement!! I just hope that I am not out of $1000 cause if that is the case I hope that they are prepared to have a very upset lady at their car lot making sure that she gets her money!!We acknowledge your review and are currently looking into the events you’ve detailed.
The worst investment one can make.
by omostofi on 04/07/2010I spent over $9000 in down payment and more in monthly payment since this dealership sold me the lemon and never tried to fix or replace the car. Their service department does not have the technical expertise to fix cars. You will end up… spending more and more. Sales is also worst. They lie to you. They manipulate your financing with cooperation with the financial institution who collaborate with them (kick back money) and you end up paying more with higher interest rate for a car which not last you. Be very careful. I bought a 2006 GMC Envoy from them and the car had problems from beginning. The gas gauge was not working properly. Other warning lights coming on and off. When I told the salesman he said after filling the gas tank few time the gauge will correct itself. Such a stupid comment. Now the car is broken and they are asking $700 to fix the gas gauge which is not the main problem. I left the car there and told the bank to go pick it up since I can not afford to pay for a car which is mechanically broken.Worst Dealer in Town
by oduffy on 10/21/2011updated 06/01/2025I bought a truck from them, signed a contract, and had the truck for two weeks. Dealer calls me up, they made a mistake. I own them 1,500 dollars more. Go down to find out what's going on. They say because it their mistake I only own 750. I… tell them I donot want to pay the money, deal off give me back my tade in. They said can give back car it is to late in the deal. Plan on going to BBB and Gm. Stay away from is place.
About our dealership
Why should you buy from Quebedeaux Buick GMC? Our unmatched service and diverse Buick, GMC inventory have set us apart as the preferred dealer in Tucson. Visit us today to discover why we have the best reputation in the Tucson area.
Amenities
- Vending Machines
- Collision Repair/Body Shop
- Customer Lounge Area
- Complimentary WiFi
- Authorized Accessories Store
Mike we are not pleased to hear of the incident you've described in this review. We want nothing more than to work with you to correct this situation as soon as possible. Please feel free to contact us at your earliest convenience. Best, The Quebedeaux Buick GMC Team.
by Quebedeaux Buick GMC on 06/01/2023