Customer Reviews of O'Rielly Chevrolet
Review type:
2025 2500HD LTZ BLACKOUT TRAIL BOSS
by Richard on 01/19/2025
Overall, it was a great experience, from finding a new vehicle to handling my trade-in and explaining the features of the truck purchased. I would highly recommend dealing with Orielly Chevrolet. Everyone was professional, and it was a… low-pressure experience.
54 reviews
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Need to pay more attention to the details and test what you fix
by CharlesB123 on 11/23/2015Brought my 2007 Suburban in for service. I have used Orielly many times in the past and originally purchased the vehicle from them. Problems I was having: Cruise control did not work - upon pickup was represented as fixed but it was… not Rear glass defroster did not work - service rep said they would call my insurance as it was a covered claim but he did not - said that he forgot. Tire monitoring system - replaced a sensor. Then over-inflated tire (instead of 34 lbs was 40 lbs) Spoke to Service Manager (Chuck). He acknowledged issues and apologized. Asked me to bring it back in to be fixed. I will go elsewhere. One other note - this was the second time I have gone to Orielly for a major repair (rear shock replacement), been quoted a price ($1400), went to a competitor (BrakeMax), got a lower price $1100 (all due to labor - they need to get parts from dealer), and Orielly offered to match. I know dealers are more expensive but I wish they would recognize they do have competition and offer a fair price up front. I am instead having the repair done at BrakeMax.transmission
by docjim70 on 02/17/2015Had transmission work done on my Chevy cruise and within two days it gave me problems again . Now it has been in the shop for 4 days and no work as to what is being done on it.Above and Beyond Great Service
by saradi01430 on 01/26/2015Richard and the team that does the service on my truck are great. Richard (service tech) is great, helpful and understanding. He has gone above and beyond to accommodate my busy schedule knowing what a hassle it is to be without a vehicle… while it is in service. Great Service and Great Experience for suredisappointed
by interactions on 01/10/2015I had have made purchase of four new cars at oriely through out the year and did not experience such poor service as this one, I knew what I wanted and got my car. But when doing the financing their were difference right away. The rebates… were lower than the advertise amount,gap insurance hire than the original amount on the contract and the extended warranty was also increased than the amount that was given in writing. Then the sales pitch that was used were sale person were he gives you a low intrest rate that you are approved for and takes you to financing were they tell you that is not the rate. Bad experience and for bad experience I will take my business elsewhereO'Rielly Visit
by WendellAye on 12/19/2014updated 12/31/2014Was traveling over the Thanksgiving Holiday. My Silverado was due for service before returning home to California. O'Rielly Chevrolet in Tucson AZ performed the needed service and provided a light breakfast (coffee & sweet roll) at no… charge. Thank you for the outstanding service. Would definitely visit them again when in the area.oil changhe visit
by jammerpat on 12/19/2014it looked busy but ,,i had an appt so the time frame of waiting was pretty much like a normal visit.service
by Chopper_RN9438 on 11/20/2014updated 12/09/2014Every experience that I have had at O'Rielly has been awesome!! Even buying my car was great and that's supposed to be one of life's most horrible things to have to do. Rodney in sales and Roger in service are both assets to your company.… Thank you again!! :) Barb SerranoOutstanding Service
by VJHS on 11/18/2014updated 12/07/2014Due to a last minute Battery problem on our 2012 Equinox, I called service on Fri. to see if I could get in. Busy, but come on in. Well...as usual, TOP notch service on Sat. by Service Consultant Michael Shiplett. No hesitant He took care… of my right away and within 1 hour the battery was replaced and I was on my way. Michael was very professional & represented O'Rielly Chevrolet very well!! He is another reason why I come to your dealership!! I recognize that coming in on Sat. without an appointment causes some logistics issues; however, Michael handled it without any sign of disturbance...well done Michael!!! Ron Russell, owner of the 2012 Equinox.5 star
by saradi01430 on 11/18/2014updated 12/07/2014The service writers stayed late to let me pick up my truck from service due to my work schedule! *****Great service!Low stress and pleasant
by Saradi01430 on 08/04/2014updated 12/07/2014The entire staff from the man that greeted me at the door to the final step when Oscar walked me out of Finance, and Danny closed my new truck door for me to drive away; the whole experience was great. Pretty low stress and pleasant for… sure.First car checkup after purchase
by bkcitta on 11/15/2014updated 12/07/2014Richard was extremely pleasant and helpful. It was nice to have a free soda, cookie and drive away with a well maintained car and wash. Very impressive.Great Expectations
by SLundin on 11/20/2014I really had a great experience. I called 'Bear' 10 minutes before showing up with my car. When he realized he would have to keep the car, he automatically got me into a rental and I was back on the road in no time. Great customer… service, Bear!!2009 Silverado
by 2009Silverado on 11/15/2014The professional staff always does a great job, from my service advisor to the person who returns my truck, it's also nice to be recognized like an old friend.Ray "El Heffe"
by Juan321 on 11/12/2014Ray is always respectful, takes pride in his work and has a good attitude! Not to mention, he lets me know what is going on with my Silverado and can trust his knowledge and honest opinion.Malibu Recall
by GaryCopeland on 10/30/2014updated 11/07/2014I was scheduled for a 12:00 APPOINTMENT AND WHEN I CHECKED IN AT 11:45 I was told that the mechanics were going to lunch and my car would be serviced when they came back from lunch. I was not happy and told the service advisor so. The car… was serviced and I was able to leave around 1:00. Still like you service dept but my time is also valuable.Service Sensational at O'Rielly Mtr Co.
by John2014Cyber on 10/30/2014My appointment was accepted on time-excellant service by my writer-looked after personally by Mr. Paul Baird-Corvette returned ready to go. Good group of people.nice people horrible experience
by scoobydiva on 08/30/2014updated 10/03/2014the vehicle is wonderful. the people were nice. however no one didnt seem to know what they were doing. there were way too many mistakes made.Very happy with O'reillys Chevorlet Tucson Arizona 2014
by BradandCatK on 08/29/2014updated 10/03/2014Always friendly quick service from Ray. The problem was solved! The food is real good too in the Corvette Cafe! We appreciate the professionalism and courtesy given from all your staff. Thank you, Brad & Catherine Kleifgenowner Carl/Diane Workman
by CGWorkman on 09/18/2014updated 10/03/2014this visit was excellent, but unfortunately the rest of O'Reily's is the pitts so it reflects on very body.. Mark was super ! Hope we get him all the time..Horn Service
by Sindyz on 09/11/2014updated 09/25/2014I appreciate the customer service and the friendly workers. You all do a Great job! Thank you Scott for giving me a follow up call, about the truck. I appreciate the fact that when I told Scott that I needed to bring the truck back for the… horn, he said, "we'll see you in a couple of days". No questions asked. Thank you again O'Rielly Chevrolet!!!! :)Great Service
by Benjamin_W on 09/05/2014Great experience will service center. Took care of things quickly and had me out of there quicker than I expected. Very happy with my service advisor.
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About our dealership
O’Rielly Chevrolet has been selling and servicing new and used cars and trucks to Arizonans since 1924. We have grown to be one of the largest Chevrolet dealerships in the country but still strive to deliver an exceptional vehicle ownership experience one customer at a time, by focusing on doing things right and delivering first-rate customer service all the time. We reinvest in the business to provide extra amenities for our customers, such as the Corvette Café, a professional vehicle delivery experience, an in-store insurance agency, and much more. Our customers include many families who have been coming to O’Rielly Chevrolet for generations, and that circle of family and friends keeps growing every year. If you are looking for all of this and a great price on a new or used Chevrolet, please visit us at 6160 E. Broadway in Tucson, next to Park Place.
What sets us apart
O’Rielly Chevrolet has been selling and servicing new and used cars and trucks to Arizonans since 1924. We consider our employees one of our strongest assets. Their professionalism and concern for our customers keep our customers coming back.
Amenities
- Complimentary Loaner Cars
- Instant Financing
- Complimentary Coffee
- Rental Car Service Onsite
- Collision Repair/Body Shop
Languages Spoken (2)
- English
- Spanish
We are very happy to have provided you with such a positive experience! Your recommendation means so much to us and we're so happy to have earned it. Thank you for taking the time to let the world know about your positive experience. Have a great day!
by Rhett Rogers on 01/22/2025