Customer Reviews of O'Rielly Chevrolet
Review type:
2025 2500HD LTZ BLACKOUT TRAIL BOSS
by Richard on 01/19/2025
Overall, it was a great experience, from finding a new vehicle to handling my trade-in and explaining the features of the truck purchased. I would highly recommend dealing with Orielly Chevrolet. Everyone was professional, and it was a… low-pressure experience.
54 reviews
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Destiny
by Destiny on 01/20/2025updated 01/27/2025Everything was great except I wanted to have the car go through the car wash It’s always broken when I bring a vehicle in for service But when I have auto butler applied it’s workingDestiny, we appreciate you taking the time to leave us this feedback. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
2025 2500HD LTZ BLACKOUT TRAIL BOSS
by Richard on 01/19/2025Overall, it was a great experience, from finding a new vehicle to handling my trade-in and explaining the features of the truck purchased. I would highly recommend dealing with Orielly Chevrolet. Everyone was professional, and it was a… low-pressure experience.We are very happy to have provided you with such a positive experience! Your recommendation means so much to us and we're so happy to have earned it. Thank you for taking the time to let the world know about your positive experience. Have a great day!
Worst service in Tucson.
by Angel.223 on 10/03/2024Bunch of job corp kids messing up peoples car no real mechanics whatsoever, people up front have no idea what’s even going on made an appointment and still had to wait for your worker that just sits around.Service
by Supertroop on 09/24/2024Best place in Tucson for serviceWe appreciate your positive review about your recent experience with us! Thank you again for choosing O'Rielly Chevrolet, INC. and we hope to see you again.
bought a car
by japarizona on 06/19/2024Ross my salesman, Martin the sales manager , Javier the man that delivered my car, and the man that I signed the finance paperwork with ( sorry I don't recall his name ) everyone was so wonderful to work with. I have been telling everyone… I know to go to O'Rielly Chevrolet. No pressure to buy and I got a great deal. Everyone was very kind and you can count on me to be a forever client. Thank you all so much for making this an excellent experienceIt's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs.
Horrible services
by Esther L on 06/16/2024Repairs not completed after having to take car back 4 times. No one wants to help set up services over the phone when you are not able to do so online. Horrible customer serviceMR
by Steve SS on 06/05/2024Got my 2010 Camaro fender repaired after somebody had backed into it,,they did an excellent job,,Steve, we are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Shady way to do business
by Kat & Frank on 04/14/2023We went in due to the check engine light being on. While there, we requested an oil change and tire rotation. Our vehicle was under warranty and we had an extended warranty with a $100 deductible. We signed off on the oil change and the… $100 deductible when we dropped off the truck then we were called to authorize a half hour of labor to fix the roof counsel in the cab. When we picked up the vehicle, we were hit with an additional hour of diagnostic work that we were blindsided with which cost us an additional $179. When we stated that we never authorized this, the response given was “we have your signature”. We simply don’t do business with people or companies who operate this way and would never recommend anyone we care about to an establishment who does. We are so disappointed and will continue to share our story with anyone who asks or will listen.Wonderful Experience
by sjtucson on 01/26/2023Everyone was absolutely wonderful and went above and beyond to make buying a new car a superb experience. Stellar service!Oil change
by Snow123 on 09/29/2022If you make an appointment for an oil change, why does it take 2 hours? Won't be back. Price reasonable and they did the job, lots of other oil change places out there.Poor communication
by DineseD on 08/09/2022Waited 2 weeks for appoint. Told I needed to leave truck. This was Monday. Called Wed could not contact adviser. After 3 trys got adviser was told they would get to it soon. I had one more ahead of me. I came and picked up truck, because it… would be a few more days. Advisor was rude to me.Never going back to O'Reilly in Tucson
by Wayno347 on 03/09/2020Dropped my 2017 Suburban off at 7 a.m. for oil/filter change, air filter change and transmission fluid change. Had to wait at dealership. By 11 a.m. no one from service dept gave me a clue as to what was taking so long. I looked into the… service bay and didn't see my vehicle. Went to service advisor who had trouble looking up my work order on the dealer's computer…asked me twice “how do you spell your name.?” He asks me..." where do you think your truck is?" I told him I dropped it off at 7 a.m. and YOU are asking me where it is? I asked to speak to service manager. She listened, then told advisor to look for truck. Finally showed up at 11:05 a.m. with grease smudges on inside driver's door. I demanded it be removed and informed service manager, she said she would "talk" to the mechanic. I told her this suggests tech has no pride in service, and a customer's vehicle should not be treated in this manner. Bill totaled $283, no military discount offered, no credit for poor condition of my interior. I told manager to remove me from their computer system, as I will NEVER return to O"Reilly. I can't recommend O"Reilly to my Air Force friends at Davis-Monthan AFB either.Tu
by William on 06/13/2019My car kept saying it wasn t in park and would not shut without many attempts. I took it I seven days ago and they replaced shift parts which corrected my problem but now I do not have all my gears. They ordered more which have not come in… for seven days.Thank you Benny
by Cam5100 on 05/02/2019updated 05/10/2019Took it in for a pre inspection on my broken sun visor & part ordered. Turns out they had a replacement in stock & went ahead & replaced it in the same visit. HUGE DEAL for me, as my time is limited. Thank you Benny!!A New owner of 2019 Equinox
by MMartinez on 02/27/2019The salesperson Domingo Jimenez was awesome showed me the vehicles that I liked, I felt very comfortable with the Desk Manager Martin and Finance explained everything to me, finally the delivery with Javier was fantastic. I would recommend… anyone I know to purchase a vehicle from O'Rielly Chevrolet, the team there is unbeatable.Just service
by paulshouse_4 on 05/14/2018updated 05/24/2018Went for an oil change, showed them some tire issues I was having, left with new tires under warranty.Worst dealership I've ever been to
by redneckmom on 07/17/2017They front rolled is a car, said everything was good to go. That called us almost 2 weeks later demanding more money down. I refused so we took back their car and when we got ours back that we traded in they had done all kinds of… unauthorized work to it. What they are not legally allowed to do without title to the car. They even lost my plates. They called me the next day and said they would overy night them to me 3 days later and still haven't received. Sales men and managers were all horrible to deal with!Friendly people ,great deals
by Paloma2585 on 07/01/2016updated 08/04/2016Great deal very satisfied with my purchase...friendly staff....O'rielly Chevrolet
by Javimaci on 07/22/2016updated 08/01/2016I had a great experience buying a truck with the employees that this company has. Their customer service is excellent.Excellent all the way!!!!
by Billgorman on 05/06/2016This was amazing. The customer service was excellent as well as a beautiful clean dealership to include a very nice cafe and waiting area for service.Too Pricey - Eval charged even if work completed
by Silverado5340 on 11/26/2015$90 to assess problem, every place else rolls charges into work if performed on what was found! Not O Reilly! Diagnose problem and you pay that plus the eval fee! . $1300 for cylinder and rear brakes, went around corner and done for $300… (Paid $90 to eval cylinder leak). Nice clean place and adviser very nice, but appears to me like if not under warranty, you'll need to take out a 2nd mortgage to pay for work done
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About our dealership
O’Rielly Chevrolet has been selling and servicing new and used cars and trucks to Arizonans since 1924. We have grown to be one of the largest Chevrolet dealerships in the country but still strive to deliver an exceptional vehicle ownership experience one customer at a time, by focusing on doing things right and delivering first-rate customer service all the time. We reinvest in the business to provide extra amenities for our customers, such as the Corvette Café, a professional vehicle delivery experience, an in-store insurance agency, and much more. Our customers include many families who have been coming to O’Rielly Chevrolet for generations, and that circle of family and friends keeps growing every year. If you are looking for all of this and a great price on a new or used Chevrolet, please visit us at 6160 E. Broadway in Tucson, next to Park Place.
What sets us apart
O’Rielly Chevrolet has been selling and servicing new and used cars and trucks to Arizonans since 1924. We consider our employees one of our strongest assets. Their professionalism and concern for our customers keep our customers coming back.
Amenities
- Complimentary Loaner Cars
- Instant Financing
- Complimentary Coffee
- Rental Car Service Onsite
- Collision Repair/Body Shop
Languages Spoken (2)
- English
- Spanish
We are very happy to have provided you with such a positive experience! Your recommendation means so much to us and we're so happy to have earned it. Thank you for taking the time to let the world know about your positive experience. Have a great day!
by Rhett Rogers on 01/22/2025