Lexus of Tucson on Speedway
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Customer Reviews of Lexus of Tucson on Speedway
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GREAT!!
by Theresa on 07/23/2025Dishonest. Unresponsive. After multiple attempts could not get a call or email returned about the work done. Have purchased many new Lexus since 2005 from this dealership they once were amazing they now have the worst customer service.… Never would I even consider a Lexus Update July 2025: 👍🏼👍🏼 Update July 2025: In correct previous review. Unable to remove. Ignore reviewThank you for taking the time to provide this feedback, Theresa. Our customers are our greatest asset and we value your business. Your feedback will be reviewed with our team and please don’t hesitate to call us if you’d like to discuss anything in greater detail. Sincerely, Lexus of Tucson Customer Experience Team CustomerExperience@RoyalTucson.com
The following reviews are more than two years old. They are not included in the overall rating.
1 service review
Excellent Service
by musicjazz on 12/22/2017I have had my Lexus RX serviced here for a number of years and have always had excellent experiences. They offer a loaner if needed and keep me updated on how long the service will take and how much it will cost. Will bring my new NX back… here for service.
About our dealership
Thank you for sharing your experience, Theresa. We understand your frustration, especially given your long-standing relationship with Lexus Of Tucson - Speedway. We value your feedback and are committed to improving our customer service. Please reach out to us directly so we can address your concerns. Your satisfaction is important to us, and we hope to restore your trust in our dealership. Sincerely, Lexus of Tucson Customer Experience Team CustomerExperience@RoyalTucson.com
by Lexus Of Tucson - Speedway on 07/24/2025