Lexus of Tucson on Speedway
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Dealership Service Review
service Rating
GREAT!!
Written byon 07/23/2025
Dishonest. Unresponsive. After multiple attempts could not get a call or email returned about the work done. Have purchased many new Lexus since 2005 from this dealership they once were amazing they now have the worst customer service. Never would I even consider a Lexus Update July 2025: 👍🏼👍🏼 Update July 2025: In correct previous review. Unable to remove. Ignore review
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No
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Lexus Of Tucson Speedway on 08/12/2025
Dealer Response
Thank you for taking the time to provide this feedback, Theresa. Our customers are our greatest asset and we value your business. Your feedback will be reviewed with our team and please don’t hesitate to call us if you’d like to discuss anything in greater detail.
Sincerely,
Lexus of Tucson Customer Experience Team
CustomerExperience@RoyalTucson.com
ReportLexus Of Tucson - Speedway on 07/24/2025
Dealer Response
Thank you for sharing your experience, Theresa. We understand your frustration, especially given your long-standing relationship with Lexus Of Tucson - Speedway. We value your feedback and are committed to improving our customer service. Please reach out to us directly so we can address your concerns. Your satisfaction is important to us, and we hope to restore your trust in our dealership.
Sincerely,
Lexus of Tucson Customer Experience Team
CustomerExperience@RoyalTucson.com
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