Customer Reviews of Jim Click Hyundai Eastside
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14 service reviews
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HORRIBLE
by Linda on 05/13/2025I went to Hyundai East to pick up a part. There was one gentleman that after almost 45 minutes of standing with no acknowledgement from many people walking through the department to the rear of parts. All I know is that there was not a good… customer service atmosphere. If they are going to let customers stand for long periods of time, at least have a seat available. And to at least acknowledged someone that is standing against the wall. That will be the last time I go to Hyundai East side for any help... Including service on my Hyundai vehicle. I never felt so upset while left standing for such a long time.Lifetime quality service
by Favi on 09/01/2023The associate who took care of me was fabulous!! Zakary kept me informed of the status of my Lifetime Free Service. He washed my car and made sure I knew how to use the Club security item that they gave me.Awesome Experience
by Darlene on 05/18/2023Doug Smock in the service department is top notch! Professional, courteous and timely. We were traveling from Texas and our vehicle needed immediate service. He got us checked in and checked out with in a day and half. Thank you Doug! You… are appreciated!Quick Click Service!
by Cynthia Yates on 05/16/2022Liked the quick, super efficient service! Very personable staff. Took the time to explain what service was actually performed. Thanks.Great service staff
by Rebecca on 07/29/2021Jacob and Pedro were so helpful today during my appt! Jacob kept me well-informed and looked up additional info for me answering all my questions. Pedro spent time helping me with my phone connection and showed me how to use features on the… Android auto connect. Thanks so much to those guys! The work was done within the estimated 2 hours. I'm very happy with Jim Click service today!Worst Service.
by Tom on 06/03/2021I called the Jim Click Hyundai East Tucson service department to schedule an oilL change 3 times in three weeks, and never got a response from I finally drove there to get oil change taken care of. Spoke to Service Manager Shane Crist who… tells me they never got any messages, and that they cannot get me in, and i would have to schedule something a week out. Didn't even try to accommodate my needs, or saw urgency despite the fact i advised him i was traveling, on top of that he called me buddy as if i was not a client. Interesting thing is i have their service for life package. Needless to say, i'm purchasing my vehicles from somewhere else from now ..like Larry Miller or somewhere.We brought our Tucson in for its first service and recall notice.
by Charles on 04/20/2021We were told that the service and recall repair would take about 2- 2 1/2 hours. We waited just out side the sales office because it was so nice outside. We had several employees stop and visit with us and before we knew it, the service… manager told us that our Tucson was ready to go. It had only take 1 hr and 20 minutes. He had also had our vehicle washed. We were extremely pleased with the service that we received and the friendlyness of the employees.Impressive!
by Shirley Maddox on 03/10/2021My 2007 Hyundai Tucson got its 150K mile service today. Great experience with Jacob, my service advisor. Two hours, $218, and so impressed that they not only noticed a nail in my right rear tire (I had no clue) but removed it and patched it… at no extra charge.If your car has its own virus call Dr. Doug, he gets the job done.
by Edward Burleson on 01/21/2021updated 01/28/2021I am writing this review regarding service on my 2014 Santa Fe and about a special guy at Jim Click Hyundai on 22nd Street. I am the type of guy who complains when promises made are not kept and shoddy work in done. However, I also am a… guy who gives compliments when things are done in a most perfect way and the people deserve it. My Santa Fe drives and runs great now so obvious the service technicians did their jobs well, but mainly I want to think Doug in the intake department for the way he handled my service call. Although my car was in the shop for a few days because the service technicians could not readily identified the issue (its was an intermittent and occurring only in the morning problem) Doug made sure my car received the attention it needed to find the problem. I would recommend taking your car to this service facility if you want your service done properly. I gave them 5 stars because they did 5 star work.genesis operational
by richard woldorf on 01/23/2021Had a problem with the control knob on the consul which i understand is a inherited problem with pre 17's. I already knew it would be expensive. But instead of more then 5 or7 days.It only took 3. Fast service, car washed and I can move my… radio and navigation. And found out the knob is called a keyboard. Thanks Jim Click service dept. I love my 2011 genesis.inflation?
by Donna on 05/07/2020Brought the car in for a repair that was done once in 2016 for a total of $261.23 and yesterday it cost me $590. Inflation? I don't think so, just a rip off.Jim Click Eastside service - not good
by t_e on 07/25/2007When I returned from my deployment, I took my 2006 Sonata to JC Eastside for an oil change and to have the driver's window fixed because it squeaked. JC Eastside claimed to fix it, but when I drove it two days later, the squeak returned.… I tolerated the squeak because it would seem to get better on some days than other. When I returned this year from my deployment, I went to JC AUTOMALL. Read my review of their service.where is the leftover oil??
by screwedinaz on 01/25/2011updated 06/03/2025this happened a while ago folks but i feel i have to say something to make the rest of you working stiffs like ME aware of it.. my mother took my advice when taking in her 2004 santa fe. for an oil change and provided a six pack of 5w30… mobil1 which was around 40 bucks. oil got changed car ran fine no issues.. BUT with an oil capacity of 4.5 quarts and having given a 6 pack (6quarts) where is the other 1.5 quarts leftover oil??? i quietly took a sample of the oil to a facility that does oil analyses and behold it was regular 5w30 and NOT the oil we gave to put in the car..so in a nut shell we all know where the synthetic oil went.!!!Poor service quality and no warrant of their work.
by majtucson on 12/09/2010updated 06/03/2025Had to bring the car back 6 times for the same issue. Was charged each time but the issue was never fixed. They overcharge on parts (over twice msrp) and when I asked if they would warranty the work they did the service manager told me to… take my car else where. I will never use any Jim Click dealer again and will not purchase a car from any Jim Click dealer.
Hyundai Elantra
Hyundai Tucson
Hyundai Elantra Hybrid
Hyundai Palisade
About our dealership
Jim Click Hyundai East welcomes you to our online Edmunds dealership. We truly appreciate your visiting our site, and thank you for considering us for your next Service or Sales experience.
The Team at Jim Click Hyundai East looks forward to assisting you, and our Factory Trained Staff of Hyundai Enthusiasts look forward to assisting you throughout your Service and Sales Experience. Our Easy to find location is in the heart of the Tucson On the corner of Wilmot & 22nd Street.
We are located on the Southeast Corner, on 22nd Street, providing you easy access, and a location that is 20 minutes from anywhere in Tucson!
The first thing you should know about Jim Click Hyundai East is that we're dedicated to making you happy and keeping you satisfied. This is true from when we give you the keys to your new Hyundai or used car to when you need a service performed to down the road when you might decide to make another purchase.
Amenities
- Instant Financing
- Complimentary Coffee
- Cable Television
- Collision Repair/Body Shop
- Customer Lounge Area
Languages Spoken (2)
- English
- Spanish