Customer Reviews of Jim Click Hyundai Eastside
Review type:
The Fast and Financially Questionable
by Liana S on 05/02/2025
Went in for a test drive and to “just look”. The salesman, Tim B. was super helpful and knowledgeable in all things Hyundai. He answered all the questions me and my mom threw at him with ease. Him and his team(Glen and Kevin)worked for a… while trying to help me get into a much needed new car, for that I am so grateful! Thank you Tim and Team for all the help!
28 reviews
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Classic old school, offensive sales tactics
by JanzHandz on 07/22/2016After hearing good things from others, I have to say that I was very unhappy with my experience at this dealership. When it came time to talk business, they reverted to "good old boy" sales tactics that are demeaning and offfensive (running… numbers back and forth to a supervisor while I was told to wait on the other side of the store). They began with sticker and worked down, which is NOT how I am used to buying cars. Their "deals and incentives" were not offerd to me until I asked, and then they had multiple reasons why these could not be honored. They continued to play the numbers game, making confusing connections to their "math", perhaps hoping I would cave in and purchase after exhaustion. After spending several hours working on a purchase, I left the dealership frustrated, exhausted and certain that I had been "played" - although I did NOT sign anything or make a purchase. This was the classic car buying experience that everyone hates and did not instill any confidence that I was being treated honestly or with respect. I had hope for better, but in the end this dealership seems to be stuck in the 50's when it comes to their approach in selling cars.Jim Click Eastside May 2006
by t_e on 07/25/2007When I went to purchase my 2006 Hyundai Sonata, I initially went to Jim Click Eastside. I had performed extensive research on the car and when I went for a test drive, the salesman admitted that he never read the manual and that I knew… more about the car than he did. After I presented them with my specifics, the dealership initially told me that there were no cars in the REGION that matched my criteria (color was negotiable), and they would call me and let me know when one arrived. In short, it was I who called them to discover they had a car that met my criteria. After having reached a verbal agreement (nothing on paper) for the car, the salesman & manager, Scott, told me that the verbal deal excluded any "outside options". While driving to the dealership, Jim Click stated in a radio advertisement that with the purchase of ANY car purchased at a Jim Click dealership, a $1000 COSTCO card is included. When I called Scott to ensure he had the card and/or paperwork ready to present the card to me, Scott told me that it was not part of the deal. We then argued with him telling me that he can pick and choose what was included with the deal. I told him the COSTCO card was a "deal breaker" and if he was not going to honor the advertisement and include the card, the deal was off. He then said the deal was off at which time I agreed. There is a footnote to this story: enroute to my deployment, I actually met a corporate member of COSTCO and asked him about how the cards are included in the deal. I asked if COSTCO donates them or sold them to the dealership at a discount. He did not answer the question but he did tell me that by COSTCO including the card with a car, it is COSTCO's agreement with the company that the card be included without hassle. I then told him that I wondered if COSTCO had an agreement with the company as to how many cards COSTCO wanted distributed and perhaps offered an incentive based on the number of cards NOT presented to the buyers. He said no, at which time I stated that it maded me wonder if the dealerships themselves had an incentive program wherein which the salesperson could keep the cards. In short, he was VERY ANGRY and told me that he was contacting their attorneys in regards to our discussion and presented me with his card and told me to call him directly if the card never appeared. My wife received the card while I was deployed and soon afterwards, the dealerships began offering other gift cards. I wonder why.Jim Click Eastside service - not good
by t_e on 07/25/2007When I returned from my deployment, I took my 2006 Sonata to JC Eastside for an oil change and to have the driver's window fixed because it squeaked. JC Eastside claimed to fix it, but when I drove it two days later, the squeak returned.… I tolerated the squeak because it would seem to get better on some days than other. When I returned this year from my deployment, I went to JC AUTOMALL. Read my review of their service.where is the leftover oil??
by screwedinaz on 01/25/2011updated 06/03/2025this happened a while ago folks but i feel i have to say something to make the rest of you working stiffs like ME aware of it.. my mother took my advice when taking in her 2004 santa fe. for an oil change and provided a six pack of 5w30… mobil1 which was around 40 bucks. oil got changed car ran fine no issues.. BUT with an oil capacity of 4.5 quarts and having given a 6 pack (6quarts) where is the other 1.5 quarts leftover oil??? i quietly took a sample of the oil to a facility that does oil analyses and behold it was regular 5w30 and NOT the oil we gave to put in the car..so in a nut shell we all know where the synthetic oil went.!!!Poor service quality and no warrant of their work.
by majtucson on 12/09/2010updated 06/03/2025Had to bring the car back 6 times for the same issue. Was charged each time but the issue was never fixed. They overcharge on parts (over twice msrp) and when I asked if they would warranty the work they did the service manager told me to… take my car else where. I will never use any Jim Click dealer again and will not purchase a car from any Jim Click dealer.never again
by screwedinaz on 02/17/2012updated 06/03/2025the car im fine with see my overall review on 2010 elantra. service is for some reason or another into "dumbing down the customer" as they get very obnoxious with you if you have a very valid question. i wanted the vehicles TPMS (tire… pressure monitoring system) disabled since the tire valves were leaking air. and i basically had the service manager jump down my throat with threats of voiding my entire warranty, proclaiming it can not be done and the vehicle would be reported to be unsafe. so the last oil change was also the last time this car was at the dealership i dont care if they change the oil for free it is not rocket science. i guess had i purchased a 48k equus i would be treated like a god i guess. but i purchased within my budget and now im a " bp little person"Excellent Hyundai Equus Purchase Experience
by gwpetersburg on 12/27/2011updated 06/03/2025Friendly and courteous sales staff. The best part is there was absolutely no sales pressure. With the Hynudai Equus, the sales staff will even schedule to bring the car to your home for a test drive. We were permitted to keep the vehicle… for 24 hours, which gave us a chance to give it a real-world test. We were sold on the Equus, even though we own an Infiniti and a Lexus and had test-driven their new models as well. All the negotiations were managed via email in a quick manner. We feel the deal we came to was fair for both parties. The vehicle was delivered to our home (sparkling clean and with a full tank of gas), where all the paperwork was also completed. Everything about the operation of the vehicle was thoroughly explained and all our questions were answered. The week after taking possession of the vehicle, the salesman called to see if everything was okay with the car or if we had any questions. The only comment we had is how pleased we were with the whole experience and how pleased we are with the Equus. We feel the Hyundai Equus sales experience was far and away the simplest and most stress-free of any car-buying experience to date, including with Lexus and Infiniti.
Hyundai Elantra
Hyundai Tucson
Hyundai Elantra Hybrid
Hyundai Palisade
About our dealership
Jim Click Hyundai East welcomes you to our online Edmunds dealership. We truly appreciate your visiting our site, and thank you for considering us for your next Service or Sales experience.
The Team at Jim Click Hyundai East looks forward to assisting you, and our Factory Trained Staff of Hyundai Enthusiasts look forward to assisting you throughout your Service and Sales Experience. Our Easy to find location is in the heart of the Tucson On the corner of Wilmot & 22nd Street.
We are located on the Southeast Corner, on 22nd Street, providing you easy access, and a location that is 20 minutes from anywhere in Tucson!
The first thing you should know about Jim Click Hyundai East is that we're dedicated to making you happy and keeping you satisfied. This is true from when we give you the keys to your new Hyundai or used car to when you need a service performed to down the road when you might decide to make another purchase.
Amenities
- Instant Financing
- Complimentary Coffee
- Cable Television
- Collision Repair/Body Shop
- Customer Lounge Area
Languages Spoken (2)
- English
- Spanish