Customer Reviews of AutoNation Honda Tucson Auto Mall
Review type:
Trade in
Oil change
by Carissa on 08/21/2023Overall when ok, when I go back in my car I noticed my key was taken out of my key fob and wasn’t made aware of itHello Carissa, we appreciate you taking the time to leave us this feedback. Here at AutoNation Honda Tucson Auto Mall, we are always looking for ways to improve; we appreciate your input. If you would be willing, we would like to have you contact our manager at (520) 549-2238 to discuss ways we can better serve you in the future.
Service Appointment
by nickman on 08/14/2023Went well and got me out of there before the time they had stated.Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you ever need help, just give us a call. Happy motoring!
Beyond Excellent
by ScottRosie19 on 08/11/2023A completely friendly, thorough, and professional experience from start to finish. We are 100% satisfied with our choice to buy from AutoNation Honda Tucson. Our sales team of Luz Gutierrez and Joseph Villerot along with Vincent Adams in… finance were all excellent.Hi, we are pleased to hear you had such a positive experience with us. Thank you so much for being one of our valued guests and we look forward to your next visit!
Another Satisfying Visit
by Smergie on 08/10/2023Always excellent, friendly service. I trust them.Hi Smergie, we appreciate your input. Glad to hear that you are consistently impressed with the service we offer here at AutoNation Honda Tucson Auto Mall. If there is anything more we can do for you, please don’t hesitate to reach out. Come back and see us anytime! Take care!
Honda service
by hondaowner on 08/08/2023Reliable and friendly serviceHi, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!
Service representative John
by Jackie J on 08/06/2023John was extremely helpful. He explained everything that needed to be done in detail, provided a ride home because the repairs were longer than expected and made sure that all my questions were answered.Hi Jackie, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Don't hesitate to call us if you ever need anything. Be safe on the road!
Ridgeline
by Gopacers2000 on 08/06/2023Excellent transaction. I would highly recommend this AutoNation dealership. Friendly, easy to work with and never overbearing in their approach! An excellent experience!Hi, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Don't hesitate to call us if you ever need anything. Be safe on the road!
Excellent
by rvarady on 08/02/2023I had scheduled an oil change and checkup for my two-year-old Honda Accord with very low mileage (6600 miles). The agent, Ariana, was very courteous and efficient. She told me how long the procedure would take and let me know when the… vehicle was ready. There were no surprises and everything went smoothly.Hi, we're happy you found our staff to be so supportive during your experience here at AutoNation Honda Tucson Auto Mall. If you ever need help, just give us a call. Happy motoring!
After a snag in trying to puchase a used vehicle I got the vehicle I wanted
by JW on 08/03/2023When buying a used vehicle their policy is 1st come 1st served. They will not hold a vehicle for you.Hi, thank you for taking the time to share your feedback with us. If you'd be willing to provide more feedback, please reach out to us at (520) 549-2238 so we can assist you further.
Service visits
by Pilot23 on 08/01/2023I have had multiple service visits already for a 2023 model vehicle for mostly small issues and routine service. Did the most part all of the service staff have been nice. However their communication is not consistent and as a result I have… had to book multiple appointments for the same issue which is a huge waste of my time.Hi, we appreciate your honest feedback, as we are always looking for ways to improve. If you are willing to give us another chance, please reach out to us at (520) 549-2238 to speak to our manager directly.
Oil change multi point inspection
by Uproar1313 on 08/01/2023Fast friendly service, very courteous advisors.Hi, we really appreciate your feedback! Please don't hesitate to reach out to us if there's anything more we can do!
Seatbelt recall repair
by Don's CRV on 07/28/2023I was greeted by name when I arrived at the service bay. The employee stated my reason for the appointment for me to confirm. My repair took about 2 1/2 hours to complete, which was as described when I called the day prior. My only… complaints were that the employee told me on arrival that he thought it would be done in 1 1/2 hours, and that no shuttle service was available for people living more than 5 miles from the business.Hi, we appreciate your honest feedback, as we are always looking for ways to improve. Drive safe, and we'll see you on the road.
Honda Accord
by S Kovacs on 07/25/2023updated 07/31/2023Excellent fast and efficient service. Great customer service!Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Drive safe, and we'll see you on the road.
Recent Buyer
by Tucson Honda on 07/28/2023My experience with my sales person was excellent, it took me several trips back to the dealership to decide on which vehicle to buy. My sales person was patient and knowledgeable about all the vehicles I asked about. Once I decided the… process of purchasing the vehicle was simple. Everyone of the staff at AutoNation Honda Tucson were professional and welcoming. I would recommend trying this dealership.Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! We appreciate your recommendation of AutoNation Honda Tucson Auto Mall and we hope to be of service again in the future.
Service
by Holly naeb on 07/27/2023John was great. Honest, polite and knowledgeable.Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Drive safe, and we'll see you on the road.
Excellent customer service
by Sal2019 on 07/25/2023Great Service and friendly staff.Hi, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!
Routine service
by mahesla on 07/21/2023prompt, professional, well-performedHi Mahesla, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Don't hesitate to call us if you ever need anything. Be safe on the road!
Oil change tire rotation
by Dan johnson on 07/21/2023Appointment was at 730 am...arrived at 7am...didnt leave until 930 am...possibly a short staff day maybe....felt like a long wait for routine type maintenance.Hi Dan, thank you for taking the time to leave us feedback. If you are willing, please call our General Manager at (520) 549-2238 for further assistance with moving forward. Thank you for leaving your feedback, and we hope to hear from you in the future.
Took my car in for non cold ac
by Reyrey69 on 07/20/2023After honda extended the recall on the ac I decided to bring the car in to have the ac looked at. While they had my car, they also notified me my s belt on the engine was cracking and decided to replace them as a preventative measure. After… getting my car back the car ac was ice cold again! Thank to that person in charge of taking care of my car.Hi, we are very happy we could provide you with a positive experience! Don't hesitate to call us if you ever need anything. Be safe on the road!
Sales
by Nloy36! on 07/19/2023Wonderful experience. Eddie in sales was informative, patient and so helpful.Hi, we're happy you found our staff so supportive during your experience here at AutoNation Honda Tucson Auto Mall. Please let us know if there is anything else we can do for you; we are more than happy to help!
Sales
by Natalia Loy on 07/19/2023Eddie in sales was very patient and attentive. He was not only very knowledgeable, he was also able to offer multiple options to match my needs.Hi Natalia, we're happy you found our staff so supportive during your experience here at AutoNation Honda Tucson Auto Mall. Please don't hesitate to reach out if there's anything additional we can do for you.
We make it easy - we'll buy your car with a check that you can deposit the same day, our pre-owned vehicles come with a 5-day return policy* and we'll even sanitize your vehicle so you can buy and service safely. Now that’s easy. Schedule an appointment today!
*Money-Back Guarantee is valid for 5 days or 250 miles, whichever comes first. See store for complete guarantee, warranty and service contract details.
- Complimentary Coffee
- Complimentary WiFi
Hello, we appreciate you taking the time to leave us this feedback. Don't hesitate to call us if you ever need anything. Be safe on the road!
by Sydney Turner on 05/08/2025