Customer Reviews of AutoNation Hyundai Tempe
Review type:
Wonderful staff
by Rebecca S on 03/06/2024Repairs were so quick and seamless! Incredibly friendly staffGreat Customer Experience
by Laurakl on 12/11/2023Max did a tremendous job at explaining the software update process. He provided a realistic timeframe for the job and communicated well throughout.Hi, we're happy you found our staff to be so supportive during your experience here at AutoNation Hyundai Tempe. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Service
by Neveragain on 12/08/2023Made appointment for service for 2 specific issues 1. Hyundai manufacturer service update 2. Redo improperly installed door trim on all doors and flaw found on drivers door Arrived at appt, promptly greeted by advisor but told the door… trim could not be done at their and drivers door flaw would need to be replaced by ordering parts that would not arrive until 11/22/23. I called th Hyundai dealer where I bought the car and of course I would have to go to that service place between M-F to have the door trim replaced and would not order the part for the door until they have seen it. The service center I was at kindly ordered the replacement part for the drivers door and said it is said to arrive 11/22/23. My service appt was completed at least the service update, then brought my car out when a scratch was discovered on the front bumper not present before service. My service advisor took pictures compared to when car was brought in called supervisor and assured me it would be repaired when ordered parts arrived and would arrange loaner etc. I was given contact information to call and check if I did not receive call back by 11/25. I started calling back 11/30 have left multiple messages without any communication, have called the store directly and found I was given incorrect phone number, called the correct phone number left messages and instructed to text number from service appt which I did, finally revived a text back saying she would get back to me later in the day have not heard a peep now 2 days later, sent another text asking for follow-up still have not heard a word. I was actually impressed with my advisor, but not impressed with Hyundai service at all and I would just like my new, very expensive car serviced and flaws repaired in timely fashion without going to multiple appointments and wasting my very precious time. And of course would like damage repaired. I would also ask for some type of status update rather than silence and would also prefer to be told services cannot be provided when I schedule an appointment for a specific service when I am making an appointment especially as this was the second time I scheduled this service and asked an actual person if it could be done when I made the appointment. My advisor was very good, but I will never buy a new Hyundai again in three years I will get another car but will not buy a Hyundai because of the service. I will go back to BMW at least when I buy an expensive car (which was much less expensive than my Ioniq 5 limited AWD) I get timely great service and I am provided not only a loaner car, but I know the stays of my car at all times.Hello, thank you for leaving this detailed feedback about your experience with our dealership. We care about all our customers and wish to restore your good faith in our dealership. If you'd be willing, our General Manager would like to speak with you at (480) 505-4247 to discuss ways to improve your experience with our dealership moving forward. Thank you for your input, and we hope to hear from you soon.
Oil change
by Jenna123 on 12/01/2023Dropped my car off for oil change and was quoted a 3 hour turnaround time. After 3 hours called to find out update if the car was ready and no one called back. Called 3 times still no call back. Finally went to pick up the car after 7 hours… and found my car sitting in the middle of the service drive unlocked, with the windows down and the keys in the car. I went inside and the service representative told me my car was in the car wash which it was not and was still dirty. They couldn’t find my keys anywhere so they went to look in the car and found them there. Someone could hve easily taken off with my car. Not impressed with the service or situation.Hi, thank you for leaving this detailed feedback about your experience with our dealership. We'd like the opportunity to make this up to you, so if you're willing, please contact our General Manager at (480) 505-4247. We hope to hear from you.
Autonation Hyundai Tempe
by ralphie on 11/29/2023Repair was done correctly, but the mechanic tried to sell me a brake fluid change due to alleged contamination. This at about 30K miles, and the system has never been exposed. Perhaps in another 100K miles I might consider this as an… honest recommendation. I've owned maybe 40 cars, with several having well over 100K and have never needed to change the brake fluid, much less due to contamination. I won't trust any recommendation from this dealership.Hi Ralphie, thank you for taking the time to leave us feedback. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (480) 505-4247 to discuss what we can do to help.
Poor Diagnosis Skills
by Hyundai on 11/09/2023Brought my car in because it was making a very loud noise in engine area. I explained to service advisor that I had it in another shop and they said a motor mount was loose, showed him the paperwork they gave me. Explained to him numerous… times that it only happened when idling out of park. Two days later he e-mailed to say they couldn't duplicate the noise, I told him that was not possible, did they actually drive the car? He said yes. Texted me back and said the tech thought it needed a fuel injection cleaning ($400). I got dropped off to pick up my car three days after I dropped it off. Started it, drove 5 feet and put the brakes on and engine is making the same horrible noise. I called the advisor back over and said "get in the car". We drove 10 feet and I braked and the car rattled like crazy. He says "hum, that does sound loud". He took the car back to the back where in 10 minutes he came back and said "oh your motor mount is crushed". We can replace it and it's under warranty - good news! They fixed it in an hour and believe it or not, car runs beautifully. Three days to fix a motor mount that I told them was loose and charged me $400 for a fuel injection cleaning I probably didn't need. Unbelievable.Hello, we are deeply disappointed by your experience at AutoNation Hyundai Tempe. If you would be willing to give us another chance in the future, please reach out to our General Manager at (480) 505-4247. We would appreciate the chance to turn your experience around.
Recent service
by Michael on 10/26/2023Anthony did an excellent job explaining the services completed on my vehicle.Hi Michael, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Don't hesitate to call us if you ever need anything. Be safe on the road!
Second service
by Strude 51 on 10/19/2023Well done. On time. Comfortable waiting area.Hi, we are pleased to hear you had such a positive experience with us. If you ever need help, just give us a call. Happy motoring!
Wheel alignment on my hyundai genesis
by Genesis on 10/20/2023Brought my car In about a month ago for a wheel alignment and now my car is even worse. Wondering if they did anything at all .Hi Genesis, we regret your experience with us here, but are glad you brought this to our attention. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (480) 505-4247 to discuss what we can do to help.
First Oil Change & Service
by Karen Kehm on 10/14/2023Service advisor Anthony #4287 was able to get my Kona in to be serviced immediately due to an opening. He was able to answer all my questions and ensured that the car was well cared for. Most appreciated!Hi Karen, we're happy you found our staff to be so supportive during your experience here at AutoNation Hyundai Tempe. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Great service for Hyundai Palisade
by NilsVinje on 10/13/2023Max Moon takes great care of us each and every time we visit for service. He keeps us up to date on progress and makes sure we have everything we need to get in and out smoothly.Hi, we're happy you found our staff to be so supportive during your experience here at AutoNation Hyundai Tempe. Please let us know if there is anything else we can do for you; we are more than happy to help!
Service made easy!
by Typniel13 on 10/13/2023Made my appointment on Blu Link and showed up as scheduled. Jake came out and greeted me and took care of the questions I had. The service was completed in a timely manner and my one concern was addressed. They had the car washed and it was… easy to get my service completed, which is very helpful for me with my schedule.Hi, we're happy you found our staff to be so supportive during your experience here at AutoNation Hyundai Tempe. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Max Moon - Service Adviser
by Denise R on 10/04/2023EXCELLENT!!!!!!! Max is attentive, conscientious, professional, knowledgeable, and always, always seems to go the extra mile for us.Hi Denise, thank you for your positive review. We're happy to have been of service to you. If you ever need help, just give us a call. Happy motoring!
Poor service
by Scott59 on 09/22/2023For the second time I’ve had my car serviced there they didn’t rotate the tires after I specifically asked them to and they wrote on the service order it had been done. The tire pressure also wasn’t done. Unfortunately know I’m not even… sure the oil was changed.Hi, we are deeply disappointed by your experience at AutoNation Hyundai Tempe. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (480) 505-4247 to discuss what we can do to help.
Oil service
by Dog19667 on 09/19/2023Always great people and fast serviceHi, thank you for your positive review. We're happy to have been of service to you. Drive safe, and we'll see you on the road.
Oil, Lubricant, Filter.
by DLundberg on 09/19/2023Ashley was good to get my Santa fe in and serviced. They also detailed bumper to bumper.Hi Dlundberg, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Thank you so much for being one of our valued guests and we look forward to your next visit!
Air Blower Issue
by spphoenix on 09/14/2023I brought the car in twice for the same problem. The dealership was unable to diagnose it the first time but miraculously was able to diagnose it 3,000 miles later, when it was presenting the same way. The problem was simple and I opted to… repair it myself, but the dealership still saw fit to charge me for the diagnostic fee a second time, despite looking for the same problem. If you are out of warranty or are unsure of the problem, I strongly recommend taking your car to a different mechanic for evaluationHi, thank you for taking the time to leave us feedback. Please call our General Manager at (480) 505-4247 for ways we can work towards resolving these issues. We look forward to hearing from you soon.
2017 Tuscon Repair
by Tucson owner on 09/13/2023Brought car in for a brake light issue; us just changing the bulb did not fix the problem. The other brake light wiring issue was fixed under warranty the year before and I mention that to the rep. However, this was not under warranty and… we had to pay. The rep adjusted the price to help and I was thankful for that. It would of been nice if both lights wiring harness were replaced under warranty the first time for this seems like a manufacturer issue.Hello, thank you for taking the time to share your feedback with us. Feel free to stop by if you ever need any more help.
Scheduled maintenance
by William on 08/15/2023Was able to make a timely appointment. All of the employees were very friendly, courteous, and helpful. I was done 10 minutes ahead of time. Another great experience.Hi William, we are very happy to have provided you with such a positive experience! Don't hesitate to call us if you ever need anything. Be safe on the road!
Customer no service
by What is this on 08/08/2023The service writer was dismissive and condescending. I suggested to him that he should be in a job that did not include customer service. I will not even go into the oil change “screw-up”. Our salesperson,however, has been wonderful.Hi, thank you for taking the time to leave us feedback. We'd like the opportunity to make this up to you, so if you're willing, please contact our General Manager at (480) 505-4247. We hope to hear from you.
Great service
by aeri1204 on 08/07/2023Advisor was really nice and was great setviceHello, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!
Hyundai Tucson
Hyundai Palisade
Hyundai Santa Fe
Hyundai Elantra
We make it easy - we'll buy your car with a check that you can deposit the same day, our pre-owned vehicles come with a 5-day return policy* and we'll even sanitize your vehicle so you can buy and service safely. Now that’s easy. Schedule an appointment today!
*Money-Back Guarantee is valid for 5 days or 250 miles, whichever comes first. See store for complete guarantee, warranty and service contract details.
- Complimentary Coffee
- Complimentary WiFi
Hello, we are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help! Take care!
by Andy James on 03/08/2024