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AutoNation Hyundai Tempe


8050 S Autoplex Loop, Tempe, AZ 85284 (map)
Today 9:00 AM - 9:00 PM
Sales Rating
Recommend:
Yes (29) No (2)
Service Rating
Recommend:
Yes (41) No (13)
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Dealership Service Review

1 out of 5 starsservice Rating
Poor Diagnosis Skills
Written by Hyundai on 11/09/2023

Brought my car in because it was making a very loud noise in engine area. I explained to service advisor that I had it in another shop and they said a motor mount was loose, showed him the paperwork they gave me. Explained to him numerous times that it only happened when idling out of park. Two days later he e-mailed to say they couldn't duplicate the noise, I told him that was not possible, did they actually drive the car? He said yes. Texted me back and said the tech thought it needed a fuel injection cleaning ($400). I got dropped off to pick up my car three days after I dropped it off. Started it, drove 5 feet and put the brakes on and engine is making the same horrible noise. I called the advisor back over and said "get in the car". We drove 10 feet and I braked and the car rattled like crazy. He says "hum, that does sound loud". He took the car back to the back where in 10 minutes he came back and said "oh your motor mount is crushed". We can replace it and it's under warranty - good news! They fixed it in an hour and believe it or not, car runs beautifully. Three days to fix a motor mount that I told them was loose and charged me $400 for a fuel injection cleaning I probably didn't need. Unbelievable.

  • Recommend this dealer? No
  • Were you satisfied with the quality of work performed on your vehicle? No
  • Did the dealership complete the work within the timeframe promised? No
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? No
  • Did the dealer honor all commitments made? Yes

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Savy Robinson on 11/13/2023
Dealer Response
Hello, we are deeply disappointed by your experience at AutoNation Hyundai Tempe. If you would be willing to give us another chance in the future, please reach out to our General Manager at (480) 505-4247. We would appreciate the chance to turn your experience around.
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