AutoNation Hyundai Tempe
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Dealership Service Review
service Rating
Oil change
Written byon 12/01/2023
Dropped my car off for oil change and was quoted a 3 hour turnaround time. After 3 hours called to find out update if the car was ready and no one called back. Called 3 times still no call back. Finally went to pick up the car after 7 hours and found my car sitting in the middle of the service drive unlocked, with the windows down and the keys in the car. I went inside and the service representative told me my car was in the car wash which it was not and was still dirty. They couldn’t find my keys anywhere so they went to look in the car and found them there. Someone could hve easily taken off with my car. Not impressed with the service or situation.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? No
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Kiara Dou on 12/05/2023
Dealer Response
Hi, thank you for leaving this detailed feedback about your experience with our dealership. We'd like the opportunity to make this up to you, so if you're willing, please contact our General Manager at (480) 505-4247. We hope to hear from you.
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