Customer Reviews of AutoNation Subaru Scottsdale
Review type:
Excellent Customer Service
by jimgoodheart on 05/20/2025Fred was the perfect example of a customer service professional. His updates were timely and he set up a loaner for me, although the work was completed a lot sooner than expected, so I didn't need it for long. The car needed several… maintenance items performed, but he did not try to pressure me into doing more than I wanted at the time, which I appreciated.AutoNation Subaru Review
by Forester on 05/02/2025Mike Harris and Rhonda were fantastic. Was treated well, they found all the issues and fixed them, and gave me a good deal. Even fixed something I did not expect to be fixed.Hi, thank you for your positive review. We're happy to have been of service to you. Drive safe, and we'll see you on the road.
Excellent customer service
by Jersland on 02/15/2025Stuart in Service was super friendly and took time to ensure that we were in the loop on what was happening and being mindful of our situation. Appreciate his mindfulness.Hello, we appreciate you taking the time to leave us this feedback. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Service was great. We were taken care of quickly and efficiently!
by Coach and Mrs Coach on 02/01/2024Very welcoming and respectful of our time. Completed our service promptly and returned car in beautiful condition.Hi, thank you for your positive review. We're happy to have been of service to you. We always strive to provide personable and excellent customer service. Thank you again for the review!
Great service and great service advisor Joel
by TF on 12/30/2023Service advisor (Joel) was upfront and told us want to expect. He handled all communication with service contract provider. All repair were done and done ahead of schedule.Hi, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!
Sharp Service Manager saved us a bunch of money!
by Lee Avril on 02/02/2023Had a problem with our 2015 Subaru Outback we couldn’t figure out. We were very pleased and surprised to find it was a recall-covered repair (minute crack in exhaust pipe) that would have cost us a lot of $$$ to fix somewhere else. The… Service Dept at Subaru Scottsdale was on top of it! My husband & I were so happy with the way they treated us. They were extremely kind to fit us in on one of our rare days off together, so that I wouldn’t need to Uber 25 miles back home by myself. We’ll be returning to get our Outback serviced there, from here on out! :-)Hi, thank you for taking the time to share your feedback with us. Please don't hesitate to reach out if there's anything additional we can do for you.
Good service but waiting room is too small
by Mike G. on 01/13/2023I have used them before and always happy with the work. However, they are now expanding the facility and moved the waiting area to a small cramped room. Every chair was taken and nobody looked happy. I found a comfortable chair in the… new car showroom to wait for my car. I think they should have told people that they could still wait in the new car showroom.Hi Mike, thank you for taking the time to share your feedback with us. We'd like the opportunity to make this up to you, so if you're willing, please contact our General Manager at (480) 420-3440. We hope to hear from you.
Good Service
by Screen name on 01/11/2023Bought the car here, and always return here for service. Work is usually done quicker than promised.Hi, we appreciate your input. Glad to hear that you are consistently impressed with the service we offer here at AutoNation Subaru Scottsdale. If there is anything more we can do for you, please don’t hesitate to reach out. Come back and see us any time! Take care!
SERVICECR
by Carol R08 on 06/14/2021Excellent service, always the most respectful, went above expectation and installed my air conditioning condenser in the same amount of time it usually takes for my other service total.Hello, we're happy to hear you had such a positive experience with our team! If you have any further questions, please give us a call. We're always happy to help!
Submission of Requested Rating of Service
by freyah01 on 04/16/2021updated 05/17/2021Even though I waited longer than was projected, that, alone, was not enough to warrant anything other than a five-star overall rating. I purchased a maintenance contract when leasing my vehicle in PA, therefore, the "No" to the question of… an accurate quote of the work to be performed; also, since no prices were given, I can only assume the service cost was fair, thus a "Yes".Service. Oil change, check fluids and repair driver window track.
by Subaru2017 on 05/08/2021It was disappointing to find out two days after our service that the fluids had not been checked. Our wiper fluid was bone dry and our radiator is below the "low" level. Todays temperature was 99 degree F in Phoenix.Hi, thank you for bringing this matter to our attention. We'd like the opportunity to make this up to you, so if you're willing, please contact our General Manager at (480) 420-3440. We hope to hear from you.
They have earned my confidence!
by Happy Framma on 04/05/2021AutoNation is always professional, respectful and helpful. I have complete confidence in this company.Hi, thank you so much for your positive comments about AutoNation Subaru Scottsdale! We are always more than happy to assist you if anything else comes up. Take care!
Easy to be a customer
by Eric Ascent on 02/28/2021Getting service shouldn’t be a hassle. This team is friendly, efficient.. just easy to deal with.Hello, we're happy to hear you had such a positive experience with our team! If you have any further questions, please give us a call. We're always happy to help!
Quick service!
by C Susor on 01/26/2021updated 02/01/2021I took my leased Subaru vehicle in for its 6000 mile service & was pleasantly surprised that it took less than an hour for the whole process-on a Saturday, no less! I barely got started on my book! Kudos to the Service crew for their… speedy & friendly service!Thank you for taking the time to share your feedback with us. We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!
Forester
by Forester on 12/19/2020Right on time with appointment. Checked in right away. Basic service of lube, oil, filter, rotate tires, safety check,etc. No issues. All questions answered. Work completed in a little over and hour.Hello, it is great to read such wonderful comments about your recent experience with us! We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!
Service on Suburu Outback
by Macdaddy on 12/17/2020Mike in Service took care of everything and within a very reasonable timeframe and he is a pleasure to be involved with. Autonation has an excellent Service leader in Mike.Thank you for your positive review. We're happy to have been of service to you. If you're ever in need of more help, please let us know!
The best of the best!
by Diesel Dan on 12/02/2020Of the Subaru dealerships that I have used and visited over the years, AutoNation Subaru has by far always been the most respectful and courteous to myself, my wife, and my father-in-law. Though we live 1 1/2 hours away with several other… dealerships being closer, we will continue to travel further to utilize the honest, courteous, and respectful services of Auto Nation Subaru of Scottsdale.Hello, it means so much to us that you chose our dealership! We appreciate your recommendation of AutoNation Subaru Scottsdale and we hope to be of service again in the future.
Gary
by Cooper1 on 11/27/2020Gary is the best service advisor that I have ever worked with. He really cares about customer service.We are so pleased you enjoyed your visit to AutoNation Subaru Scottsdale! Please don't hesitate to reach out if there's anything additional we can do for you.
Had an issue- fixed great!
by AzHiker on 10/16/2020Always courteous & helpful. Small location for service but all wore masks while i waited.Hello, it means so much to us that you chose our dealership! We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!
2018 Outback CVT replacements
by Tfarizona on 09/21/2020The service department replaced the transmission in my car but the new one continued to slip. I was advised that the behavior was "normal" and that the transmission needed to "learn" my inputs. A few days later I returned to the dealer and… they agreed that the new transmission was still slipping. I was advised that they believed that the CVT fluid that they put into the new transmission had been contaminated. They agreed to install a second new transmission and all is good. Elapsed time was 28 days.Hello, we regret your experience with us here, but are glad you brought this to our attention. We'd like the opportunity to make this up to you, so if you're willing, please contact our General Manager at (480) 420-3440. We hope to hear from you.
Great Service Experience
by Tom on 03/17/2020We brought our 2015 Forester into Scottsdale AutoNation for recall work and a windshield washer issue. We dealt with Steven Russo. He kept us advised and the work was done before promised. The job was done right and for a good price. We… bought the car, and always have it serviced, at AutoNation Scottsdale, and have been happy with the dealership.
Subaru Crosstrek
Subaru Outback
Subaru Forester
Subaru Ascent
We make it easy - we'll buy your car with a check that you can deposit the same day, our pre-owned vehicles come with a 5-day return policy* and we'll even sanitize your vehicle so you can buy and service safely. Now that’s easy. Schedule an appointment today!
*Money-Back Guarantee is valid for 5 days or 250 miles, whichever comes first. See store for complete guarantee, warranty and service contract details.
- Complimentary Coffee
- Complimentary WiFi
Hi, we're happy you found our staff to be so supportive during your experience here at AutoNation Subaru Scottsdale. Please let us know if there is anything else we can do for you; we are more than happy to help!
by Roman Brooks on 05/22/2025