Customer Reviews of AutoNation Subaru Scottsdale
Review type:
new car experience
by Emily L on 07/25/2024Great place to buy a car. The salesman I was working with seemed very honest and gave his personal opinion/recommendations which I appreciated. The finance guy was informative and didn't push too much on things I didn't want. The manager… gave me toys for my dogs at the end of purchase which was unexpected and cute. Overall, I would come back.Great after the sale service!
by RMG on 05/01/2024Great people work here, truly helpful and friendly! Very willing to share and educate on all car features ensuring you get it setup for your comfort!!Hi, thank you for your positive review. We're happy to have been of service to you. If you ever need help, just give us a call. Happy motoring!
A Happy Sales Experience
by Steve on 05/01/2024Searched for a Subaru 2024 Crosstrek in the Phoenix Metro area, and found Scottsdale Subaru had what my daughter and I was looking for! Went to the dealership and meet salesmen Tim Felty, and we looked at various options of buying or… leasing, and ended up leasing a white Crosstrek Limited model. Tim, Scott (sales Mgr), and the Finance Mgr., did a great job helping us!We are pleased to hear you had such a positive experience with us, Steve! If you ever need help, just give us a call. Happy motoring!
Great sales experience
by Dmccloud22 on 04/01/2024Friendly and knowledgeable sales staff. A pleasure to work with.Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Smooth stress free purchase
by Wessono on 03/01/2024I highly recommend this dealership. My transaction with them was a stress free experience and the entire process was very smooth and highly professional. Very attentive staff and they really took care of me.Hi, thank you for your positive review. We're happy to have been of service to you. We appreciate your recommendation of AutoNation Subaru Scottsdale and we hope to be of service again in the future.
Relaxed atmosphere
by Relaxed on 02/08/2024First time buying a used car here, last time was another dealer 20 years ago and it was a nightmare. The whole experience was really relaxed, starting with Charles then Ward and ending with Christopher. Great team! Felt great not… being stressed or pushed. Thank you and car I purchased is gorgeous and running great!Hi, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Don't hesitate to call us if you ever need anything. Be safe on the road!
Looking for a new Subaru visit Luis and Hannah at Subaru Scottsdale
by GrahamM on 02/01/2024The sales team at AutoNation Subaru is terrific, we have been getting our daughter's car serviced at this dealership for a while but this was our first purchase experience and we were comparing and test driving two vehicles, they helped us… find what was going to be the best fit for us.Hi, thank you for taking the time to share your feedback with us. If you ever need help, just give us a call. Happy motoring!
Fair price, first try!
by Suzanne R on 01/17/2024I was looking at a Subaru Forester Wilderness at a different dealership. I had done my research and had a "fair price" in mind. When the other dealer could not meet my price, I called AutoNation Subaru. When I told my sales rep, Luis,… that I was on the road and deciding whether to go to Scottsdale or a dealer in downtown Phoenix, he said he would call me right back. Within 15 minutes, I had a call from Ward, the sales manager, and the price was within $150 of my budgeted price. We purchased the car that day! I also had a bumper guard installed by the Service Department. Scheduling the appointment was simple, and Stefon took my car in ahead of time and returned it to me faster than I expected. Finally, I met with Tabitha for an after-sale refresher (and a $25 gas card). Tabitha pointed out some features that I wasn't aware of and answered all of my questions. Everyone at AutoNation (unlike the other dealer) seemed to want me to buy a car from them. Everyone was friendly and helpful. I would recommend this dealership without hesitation.Hi, we are pleased to hear you had such a positive experience with us, Suzanne! We appreciate your recommendation of AutoNation Subaru Scottsdale and we hope to be of service again in the future.
If you appreciate a dealership that prioritize your needs!!
by Natalie Pulver on 01/03/2024I recently had the pleasure of purchasing a car from AutoNation Subaru Scottsdale, and I can't express how wonderful the entire experience was. From the moment I stepped onto the lot to the final handshake, the team demonstrated an… unparalleled level of friendliness, professionalism, and fairness that set a new standard for car buying. The salesmen were more like trusted advisors than pushy sellers. They took the time to understand my preferences, patiently answered all my questions, and guided me through the selection process without any sense of urgency or coercion. Overall, my experience buying a Forester from Autonation Subaru was nothing short of exceptional. The combination of friendly and fair salesmen, transparent pricing and a customer-centric approach made this car-buying journey a truly enjoyable one. If you are in the market for a Subaru and appreciate a dealership that prioritize your needs, AutoNation Subaru Scottsdale is the place to go. A Huge Shoutout to the A-team at AutoNation Subaru: I can't express enough gratitude to Ken Cullen, Ward Bizzell, Colton Lockhart and Jeremy Edwards for making my experience exceptional! Thank you!!Hi Natalie, thank you for your kind review; we are happy to pass along your comments to the team here at AutoNation Subaru Scottsdale! Don't hesitate to call us if you ever need anything. Be safe on the road!
Good people to work with
by Millerjcmk on 11/29/2023Beginning with an online chat, we were able to get the information we needed to start the process. After starting with a competitor, we found our way to AutoNation. After a couple of miscommunications, we were able to make the deal that was… best for us. Starting with Pearson Story, we were treated respectfully. Colton in financing was helpful and not pushy. Would absolutely recommend working with this team.Hi, we're happy you found our team to be so supportive during your experience here at AutoNation Subaru Scottsdale. We appreciate your recommendation of AutoNation Subaru Scottsdale and we hope to be of service again in the future.
Bait and Switch - deceptive sales practice
by Lee Anders on 08/18/2023CUSTOMER COMPLAINT 8-18-2023 Re: AutoNation Subaru Scottsdale 15678 N Northsight Blvd, Scottsdale, AZ 85260 Re: Deceptive Business Practice – “Bait and Switch “i.e. Customer is… "baited" by merchant advertising a product at a (written agreed ‘trade’ price), but when customer visits the store for ‘closing’, they discover the advertised (vehicle trade price) has increased by thousands of dollars. In this particular case an increase of $4000.00., resulting in a sale/fail. CAUTION: I recommend extreme caution for anyone even remotely considering doing business with this automobile dealership! On June 10th, 2023, Mr.Mueller (sales person) sent to me a (firm) approved price agreement, approval by sales manager Brett Leib (SEE COPY ATTACHED). The stated Autonation price of the new vehicle would be $35164.39, and my trade in allowance would be $24154.74 – with an estimated closing balance due of $12613.15, after crediting my previously submitted $500.00 good faith requirement. I signed my approval signature to the document, and emailed it back to Mr. Mueller. At the closing appointment date – having waited in the office for over 1.5 hours, Mr. Mueller exited from one of the offices and approached me with the following. “First the ‘bad news’ – your trade value has been reduced by $4000.00, but the ‘good news’ is that we will only charge you an additional $2000.00.” I was astounded by the news. Mr. Mueller knew I’d never have made that 200+ mile trip to Scottsdale, if the [previously agreed to agreement was changed)! That then coupled with the fact that the Subaru had not even been washed and fueled in advance of the closing appointment, was outrageous. It immediately became evident this entire episode was nothing more than a planned bait and switch designed to have me drive 200+ miles from Sierra Vista, to Scottsdale, then have me sit around for near two hours wondering when we’d get to the closing procedure, followed by then changing the agreement in an attempt to extract thousands of dollars more from me. I asked Mr. Mueller for the return of my key module and said I was leaving. The gentleman, whom I’d never yet been introduced to, followed me out the door and said something about ‘market adjustment’. I told him we’d had a contract – he was quick to say that was not a contract! I just looked at him and figured “semantics at work”, with regard to the interpretation of the meaning of linguistics. I left the premises.Great car
by beavis on 08/03/2023After buying the crosstrex . The car has ben great!. I like Chris for keeping on top when car arrivved. I like Tabitha for showing how work the gadgets.Hi, we're happy you found our staff to be so supportive during your experience here at AutoNation Subaru Scottsdale. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Worth the drive!
by Nobi on 08/02/2023We drove up from Tucson late last month to purchase a new Forrester. The deal we got was better than any of the other half dozen Arizona dealerships we checked out and we were happy that there were no unexpected surprises when we drove up… two hours to trade in our old car and purchase the Forrester.Hi, we appreciate your positive review of your recent experience with us! Please don't hesitate to reach out if there's anything additional we can do for you.
An excellent dealership to buy a new or used SUBARU.
by Demetrios E on 03/11/2023Sales people and management are excellent. Don't be afraid to ask questions and get answers. I wish other dealers were showing the same quality and in sales. If you need a SUBARU or any other used car I highly recommend AutoNation Subaru… in Scottsdale AZ.Hi Demetrios, thank you for taking the time to share your feedback with us. We appreciate your recommendation of AutoNation Subaru Scottsdale and we hope to be of service again in the future.
New purchase
by Steve/Lynn on 01/13/2023All the people we have worked with—from the sales team of Sara Bishop and Chris Mueller to Tainotja Mueller, the delivery specialist. We love our new car and the thorough service.Hello, we're happy to hear you had such a positive experience with our team! If you have any further questions, please give us a call. We're always happy to help!
Scottsdale Subaru
by Steinbrenner on 01/12/2023The salesman ordered the wrong car. He didn’t get the windows tinted. He didn’t get the car detailed and he wrote up the wrong car for purchase. Why am I giving them five stars? Because three Heroes came to the rescue- Samantha, Tabitha and… Sarah. Samantha took care of a coating on the windshield and she was knowledgeable. Tabitha was incredibly kind. She helped with everything! Plus taught me how to use my car and enjoy its features. Sarah provided a much missed CD player which the salesman didn’t inform us we needed to have put in extra.Hi, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Don't hesitate to call us if you ever need anything. Be safe on the road!
Awesome staff and great cars
by Daniel Lukose on 01/04/2023This year we wanted to buy reliable car for our daughter who is going to college. Of course a precious Subaru owner, it was a no brainer to buy another Subaru. The sales associate Emil M was a delight to work with. He wasn’t pushy but gave… us enough time and space to think about the purchase. We wanted to buy a car but didn’t really know which Subaru would be the right one for us. Emil was able to guide us to our brand new 2023 Subaru Forester. It was a pleasure working Ward who made sure we were well taken care of. Miss Samantha Mohan CFS director to care of our finance and Warranty part of the purchase. She was crystal clear about everything so we are fully prepared.Hi Daniel, we're happy you found our staff to be so supportive during your experience here at AutoNation Subaru Scottsdale. If you ever need help, just give us a call. Happy motoring!
Great Experience
by SherriO on 01/01/2023AutoNation Subaru in Scottsdale made the buying experience such an easy process. We dread buying cars as it always ends up being an all day process. The folks at this dealership were responsive, helpful and the followup after our purchase… has been fantastic. Highly recommend them.Sherrio, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! We appreciate your recommendation of AutoNation Subaru Scottsdale and we hope to be of service again in the future.
B Slichter
by B Slichter on 12/22/2022I brought my 2019 Outback in for service, ended up driving home a 2023 Touring Forrester! I love it. Comfortable, easy to drive, every amenity you want in a car. Josh was GREAT! Best car sales person I've ever bought a car from!Hi, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out to us if there's anything more we can do!
best ever
by happy buyer on 08/27/2022easiest car purchase have experienced. friendly and professional. go the extra mile. strongly recommend.Hi, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Feel free to stop by if you ever need any more help.
Great experience!
by Emily on 07/27/2022We went out on a Sunday looking for a 2nd vehicle for our family of 6 we were over at Auto Nation and our first stop was Hyundai to look at the Palisade and then over to Ford to look at the Explorer but didn’t have what we were looking for.… My fiancé found that Subaru made a 7 seat option and we wanted to try and look over there but saw online that they were closed but figured we would just drive by anyways. The gate was opened and decided to just go and look and found people inside and found out they were open! We got paired up quickly with Colton and he was great! He quickly showed us the Ascent and took it for a test drive and we were sold pretty quickly with how smooth the drive was and it even had extra features we didn’t know about such as the Eyesight. Colton was excellent with his knowledge about the vehicle and answered all our questions. He handled my fiancé’s “salesman personality” very well haha as he loves to test people and Colton passed with flying colors! This dealership worked with us with our 3rd party auto loan and all the staff was very hospitable. The only change I would make would be to make sure it says open on Sundays because they almost missed a sale! Highly recommend Colton and highly recommend this Subaru dealership!Emily, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. We appreciate your recommendation of AutoNation Subaru Scottsdale and we hope to be of service again in the future.
Subaru Crosstrek
Subaru Outback
Subaru Forester
Subaru Ascent
We make it easy - we'll buy your car with a check that you can deposit the same day, our pre-owned vehicles come with a 5-day return policy* and we'll even sanitize your vehicle so you can buy and service safely. Now that’s easy. Schedule an appointment today!
*Money-Back Guarantee is valid for 5 days or 250 miles, whichever comes first. See store for complete guarantee, warranty and service contract details.
- Complimentary Coffee
- Complimentary WiFi
Hi Emily, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! We look forward to your next visit! Take care!
by Destiny Jarvis on 07/28/2024