Camelback Toyota
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Customer Reviews of Camelback Toyota
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20 service reviews
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Unprofessional car repair
by Never toyota camelback on 10/18/2024Got a 2020 had for 2 weeks brakes where shaking they resurface the rotors but they didn't want to install new pads no shop will advise to preform the work you should install new pad this was under warranty will never go back to toyota5 Star Experience!!
by Kleigh on 05/31/2024Amazing sales and service team! Quick, transparent service.Do No Trust This Service Department
by THelland on 11/05/2021Disappointed. Tried to change oil myself, but oil filter housing is so far tightened, can not remove. It was not this way before I took my Tundra in for my free oil change a few months ago. I found this out after already draining my old… oil. I have changed oil in my Tundra once before taking in for my free oil change. Was not difficult and I have purchased special filter wrench and drain tool to do so. I called Camelback Toyota to complain and spoke with three separate service advisors. Finally, third service advisor got my name and number and said she would have a manager call me back. Its been over 2 hours and no phone call back. I even went on Camelback Toyota's website and spoke with a person online who said she would have a manager call me back after getting my name, number and email address. Still no response. Its now been 2 1/2 hours. Terrible service and terrible customer service. Also, when starting my oil change today, I noticed there was no gasket on the oil drain plug and a screw was missing (1 of 3) which secures the underside metal plate to its frame. (After last tire rotation service, I noticed 2 of the 4 valve stem caps were missing.) Hard to trust service from this place. They probably over tightened my filter housing so I would not have a choice but to come back. I WONT BE BACK!!! Do no trust this place now.Todd, we appreciate that you trust us enough to work on your vehicle. We can understand that this must be frustrating. At your earliest convenience, please contact Izad at Ifar01@camelbacktoyota.com. Thank you.
Toyota services
by Sbecerra75 on 10/25/2018Kyle Grone was great and professional. He was very well informed of the services my car needed and I will return for future services.Service Dept
by BZGOT2GO on 09/12/2018They were exemplary! Its a great sense of comfort when your under so much stress, battery is out, its over 100 degrees and their service department is so accommodating and super NICE!Service
by Tati_Natalie on 08/28/2018Everybody is so nice and attentive! Great service from every single person at the dealer :)Amazing performance
by guyawesome on 08/06/2018Since the moment I walked I was welcomed into the dealership and felt like it wasn't about trying to make a sale but helping me get into a car that was meant for me from beginning to end my experience was just fantastic and I do want to… personally thank boo, Giuseppe, and deven (don't know if I spelt it right.) there were truly a blessing to me and would like to thank them for there hard work and help.Thank you Duarte Oliveira!
by Jlbrown248_ on 07/08/2018This was my first car buying experience and it could not have went better! I am so happy with Duarte and the way he handled the deal and himself. It was very professional and he was extremely helpful. Thank you to everyone involved!First time buying a car!
by lindleyla on 06/17/2018This was my first time buying a car and the experience was very positive! My family has bought many cars from Camelback Toyota in the past but this is the first time I was the one signing all the paperwork. They walked me through everything… and gave us a good deal.Great service.
by JMan5138 on 06/14/2018Mr. Ed hammers was great. I was very satisfied with everything he did for me.Survey
by Disneyprincess on 06/12/2018Brian was great and helpful!Customer service
by Francisco on 05/20/2018The customer service that we received from our sales agent Ricardo was amazing and very friendly also very informative and very competitive prices.Great service!
by Jwestt1 on 05/11/2018All around friendly staff with prompt and accurate service. Only thing Id mention is during the heat peak season is to have the rental cars cooled down and ready to go, but that being said I was thankful for the complimentary rental car… during the time of maintenance being performed on my vehicle. Thanks, Camelback Toyota!Great costumers service
by Angiel1 on 03/15/2018I was at the service department at Camelback Toyota on March 8th 2018, David Marentes was my service advisor. I must say, he did an amazing job! Very informative and pleasant. I would highly recommend David Merentes to anyone when service… needed on your Toyotas. You will not be disappointed.Replacement of parts
by Jvbegay on 03/04/2018The dealer treated me with respect and understanding of my situation.Great Service
by MahDeeOoh on 03/04/2018I felt comfortable referring someone to Camback Toyota for any service needs!! They were polite, honest, and actually made me feel like they were concerned with my needs!! Prompt service. Chris Mill and his team were awesome!!Torque converter replacement-happy customer
by LizzyBCamry14 on 03/01/2018My experience was wonderful, I felt attended to the entire time respected. They did a wonderful job, the whole transaction was pleasant.Love our Service Adviser Jose Tijerinno
by Sholina_Family on 02/21/2018We owned a Scion TC and since 2012 (moved into that area), we have been having it serviced by Camelback Toyota. The main reason we still go there, we love our service adviser Jose Tijerinno. He has always been upfront and honest. He always… tells us what we need done and what we can skip. He is amazing to work with. Regardless of, if we just having are having an oil change or the mounts replaced, we have never had a problem. Everything has always been done correctly and have never had to bring it back to have it fixed. Even when we stop by just to have the tire pressure checked the guys in the back always take care of us with no complaint and are always happy and cordial. Kudos to Jose and the amazing people who repair our vehicle. We appreciate all the work you have done for us over the years. We look forward to the work you will provide on our new vehicles we just purchased a couple weeks ago. Thank you for everything you have done for us.Not genuine Toyota parts
by ToyotaFan on 01/23/2017I was shocked to find this Toyota dealer does not install genuine Toyota parts and also uses third-party vendors (AZ Sun Tops in my case) to perform work. Buyer beware- when the parts, which are not covered by Toyota fail the dealership… does not warranty or perform the repair. You are then left dealing with the third-party vendor yourself. Kim McKay was confrontational, bullying and very unethical when I asked to have my issue addressed and Ross Ehler will not accept my calls. I have to have my credit card company refund the purchase and I was advised by Toyota corporate, who alleges they have many complaints about Camelback Toyota, to have the repair performed by Right ToyotaExpensive but good customer service
by rac5 on 09/30/2011updated 06/01/2025This dealerships service department is a little expensive but they have good customer service.
About our dealership
We appreciate your feedback and understand your concerns regarding the brake issues you encountered with your 2020 vehicle. It's essential for us to ensure our customers feel confident in the service they receive. We recommend reaching out to Jimmy, our Service Manager, at cbtservice@vtaig.com. He will be happy to discuss your situation further and address any lingering concerns.
by Camelback Toyota on 10/22/2024