Camelback Toyota

Disappointed. Tried to change oil myself, but oil filter housing is so far tightened, can not remove. It was not this way before I took my Tundra in for my free oil change a few months ago. I found this out after already draining my old oil. I have changed oil in my Tundra once before taking in for my free oil change. Was not difficult and I have purchased special filter wrench and drain tool to do so. I called Camelback Toyota to complain and spoke with three separate service advisors. Finally, third service advisor got my name and number and said she would have a manager call me back. Its been over 2 hours and no phone call back. I even went on Camelback Toyota's website and spoke with a person online who said she would have a manager call me back after getting my name, number and email address. Still no response. Its now been 2 1/2 hours. Terrible service and terrible customer service. Also, when starting my oil change today, I noticed there was no gasket on the oil drain plug and a screw was missing (1 of 3) which secures the underside metal plate to its frame. (After last tire rotation service, I noticed 2 of the 4 valve stem caps were missing.) Hard to trust service from this place. They probably over tightened my filter housing so I would not have a choice but to come back. I WONT BE BACK!!! Do no trust this place now.