Camelback Toyota
Customer Reviews of Camelback Toyota
Review type:
Brent and Nick
DISHONEST! DISHONEST! DISHONEST!
by RN on 09/14/2021DISHONEST! DISHONEST! DISHONEST! This is the most DISHONEST, DISHONEST, DISHONEST -AND- UNETHICAL dealership I have ever dealt with! I worked with their Internet department over a week's time. Friday, 9/10, Shaun (Mgr) called me and… told me that the truck I wanted would be in between Sept 13th and the 15th and that the truck was mine since we'd agreed on a price (of course, if someone came in before me and bought it, that could happen) and that he wrote notes in the book that the truck was mine and what the price is that we'd agreed on. Jesse (Mgr) called me on 9/13 and told me that the truck hadn't come in but should be in tomorrow. He told me that no one else was interested in this truck as far as he knew so it was mine. At 8:15 am this morning (9/14), I got a text from the salesman saying that the truck was in. I questioned him on that because Jesse (Mgr) called me yesterday and told me that it had not come in. I asked him to double-check because of the conversation I had with Jesse the afternoon before. At 8:20, the salesman texted me back saying it was for sure on the lot and to hurry in and get it. I was at the dealership at 10:33 am because I was told once they called me I needed to be in within 2 hours or so or they would give it away (I told the salesman that I would leave at 9:30). When I arrived, I was told by the salesman that the truck was NOT on the lot (but expected in a few hours). In the meantime, the MANAGER & I EACH ACCEPTED THE PRICE *and* I completed all of the paperwork. I even wrote a check (which the salesman said to hang on to)...I'd even called the credit union and had them transfer the money into the checking account since we were paying CASH for the truck. During this time I was waiting at the dealership, the salesman kept checking on me....told me to go to lunch and they'd reimburse (which they didn't). I was at the dealership from 10:33 to 2:00pm. At 1:45pm the salesman came up with a manager and told me that someone else just showed up and were offering more than we were so unless I upped my price, I'd lose out. DISHONEST, DISHONEST, DISHONEST! UNETHICAL! This vehicle was MINE! I was there first, I had made a deal that was ACCEPTED by MANAGEMENT, and now it was becoming a silent auction! The excuse was, "well with low inventory, this is how it is...." and "different departments were working on it".... that is COMPLETE B.S.! That's THEIR problem, not mine. I was there first, I had been waiting for the truck to come in, AND the deal had been sealed & approved by not only me but by management! This is completely UNACCEPTABLE!! DO NOT EVER, EVER, EVER GO TO CAMELBACK TOYOTA. RUN, DRIVE, SPEED, PAST AND GO TO ANY OTHER DEALER! (Upon reading reviews on Google Reviews, they pulled this same crap with other people on 9/8 & 9/12....so it's nothing new to them to be DISHONEST & UNETHICAL). If Camelback responds and asks me to call Customer Service, I will not be doing that. With all of the information I have provided, they can figure out who I am and they can call me and make this right!Would Not Recommend This Dealership to My Worst Enemy!
by LakesideAssociates on 06/01/2021I bought a car from this dealership a couple of weeks ago. It is really far from where I live, but they had the exact car I wanted. It was the worst car-buying experience I ever had. First of all, I had wanted to buy the car on-line, but… the salesman convinced me to come in and promised it would only take about 2 hours. It took almost six hours. One feature that I wanted (blind spot monitors) wasn't installed on the car, so they promised to schedule the installation quickly (like, a couple days) after the sale - what a joke! When I left the dealership, I still didn't have the ownership papers because I was writing them a check for the balance the next day. So, the salesman shows up the next day with my car, and I give him the check for the balance. But he didn't bring any paperwork for the sale (said he thought I already had it). They e-mailed the paperwork to me the next day -- everybody had an excuse why I didn't get the paperwork like I should have. Next, the very first time I drove the car, I noticed that one of the turn signals is clicking much faster than the other. I check that the turn signal lights are working in the rear - and they are. Since I have to bring the car in for the installation of the blind spot monitors, I figure I'll ask then about the fast clicking then. It took 3 weeks for them to schedule my service upgrade. I called the salesman several times, and he blamed it on their having a new service manager. Finally, when I brought the car back for the appointment and they examined it, they said THAT THE LIGHT AND FENDER IN THE FRONT PASSENGER SIDE WAS SLIGHTLY DAMAGED, causing the right turn signal to go faster. I am 100 % certain that this damage happened before I received the car since I noticed the turn signal problem the first time I drove it at home, but what could I do? They said the repair was up to me. This purchase was DEFINITELY NOT WORTH ALL THE PROBLEMS.Christine, thank you for your detailed feedback. Customer service and transparency are extremely important to us. I personally spoke with you, and the Service Manager when you returned to discuss your issue a month after taking ownership of the vehicle. We apologized for your experience and explained that it was not something that could be repaired under warranty due to damage being caused by an outside influence. Our advice of contacting your insurance still stands. We take pride in our customer service and have always put the interest of our customers ahead of our own when possible. We empathize with your situation and hope that you are able to find resolution for your needs.
Service after the sale is terrible
by Eric on 01/21/2021The sales experience was very pleasant and everyone I interacted with was kind and professional. Service after the sale, accessory sales and scheduling specifically, leaves quite a bit to be desired. Lack of follow up, lack of call backs,… lack of accurate information, etc... I really hope any interaction I have with the actual service department is better. So, nice place to get a new or used Toyota, but if you want accessories (OEM or aftermarket) for your vehicle I would recommend going elsewhere. UPDATE!! (1/20/21) I was asked to contact someone at Camelback Toyota in regards to my review the morning of 1/15/21. I sent them the requested e-mail on 1/15/21 at 10:45ish AM; I have yet to receive a reply. This just reiterates my experience of a real lack of service after the sale and a lack of follow-up when requested; even when they are the ones requesting the reply. I would also like to include one more, what I would consider, failure on the part of the dealership. My used 2019 vehicle has a 380 day old recall that is listed as "Extreme Risk - Collision" which they could have taken care of. They had time to detail and add an external paint protectant before offering the vehicle for sale so they had time to take care of the recall. Instead of ensuring that the vehicle was safe, they just made it look pretty then kicked it out into the sales floor. I am very upset at this. So, YMMV, but my after the sales experience with this dealership has been terrible and I would highly recommend going elsewhere for a new or used vehicle.Thank you for taking the time to speak with us yesterday and we apologize for the frustration you have experienced. We're happy that we were able to provide clarification regarding your recall concern. If you have any follow up needs please feel free to call Katrina Coscarelli at (602) 264-2841 Thank you.
Update: I was able to get in touch with Katrina C. who was able to resolve my outstanding issues. Also, the recall information I was given was incorrect; Katrina C. was also able to resolve this issue for me.
They almost kicked me out of the dealership
by Michael on 01/01/2021On day 1 (December 30th, 2020) they gave me a quote for a car and they said they will bring it the next day. The next day, they said they cannot bring the car but they have a similar car except for one feature and we will give you a better… deal if you come. I went the next day (December 31st) and they let me wait for one hour, then one manager came (I am sorry I missed his name), and kept talking about how the numbers that they gave me the day before were wrong and the actual lease number is 40 dollars more for the car that has one less feature. I told him I came because I was told I was gonna get a better deal, not a higher price. He looked at me sarcastically and said "mm, you want a better deal!! oh no" I told him ok and I folded the paper they gave me about the car. He said, can you give me that paper. I gave it back and left before he actually kicks me out.Hello Michael and thank you for bringing this to our attention. At our dealership, we pride ourselves on straightforward, no-nonsense, and transparent dealings with our clients. It is discouraging to hear about your situation and we would like the opportunity to try and regain your trust in our business. At your earliest convenience, please contact Katrina Coscarelli at kcoscarelli@camelbacktoyota.com. Thank you.
Best Experience Ever in my 60 years on this Planet!
by MistressDesert on 11/12/2018Mo had the truck that met the exact specs I wanted, without any I did not want, ready for me when I arrived. He had the keys and we took it for a test drive without any delay. Got back, and he introduced me to Eric, the service manager.… Both Eric and Mo have been with Camelback Toyota over 25 years. That says a lot about the company. Natasha, the paperwork person, was funny and professional. She knew her product line, but no hard upselling, and Natasha respected my opinions. A mix that made paperwork fun.Thank you for the wonderful review! We always encourage our employees to go above and beyond for our customers, and weâre so happy that our staff did just that! We really appreciate your business and we hope you're loving your new car!
Thank you for the wonderful review! We always encourage our employees to go above and beyond for our customers, and weâre so happy that our staff did just that! We really appreciate your business and we hope you're loving your new car!
Very nice staff
by dragonzspirit on 11/04/2018Was very impressed with the staff at Camelback Toyota. They were very courteous and worked hard to meet my demands. I felt I received a fair deal.Very bad sales team! No manners, no discount, and Mistakes in documentation
by Disappointed on 10/28/2018I needed car immediately as my car is totaled. I have called and made an appointment with Laurie. When I asked for discount she called this BIG guy who doesn't have any manners to scare me off. HE came shouting at me! I didn't want o talk… that guy and just said ok for whatever the asking price because I needed the car. While Doing documentation I told the guy about the address mistake in paper work. He said it doesn't matter... just for paperwork sake blah blah. When I got the title I see Address is mistake and also it has wrong model and type. I called the salesperson Laurie whom I purchased the car she gave this 'Sue carter' number. This Sue never picks up the phone and I left voice message. She called back when I was at work and couldn't pick up the call telling It's motor vehicle that puts the model and type and they made mistake and you have to go and change at MVD? Then tell me for WHAT THE HECK I HAVE PAYED YOU ~$31000 FOR? When I pay I expect good service and correct documentation. Your trick of getting a big bad mouthed guy to scare when asked for discount is cheap.Toyota services
by Sbecerra75 on 10/25/2018Kyle Grone was great and professional. He was very well informed of the services my car needed and I will return for future services.2018 Toyota Highlander
by Hot1inArizona on 09/14/2018Recently purchased a 2018 Toyota Highlander at Camelback Toyota. I am extremely pleased with the purchase. The salesman was very knowledgeable on the vehicle and was able to answer any questions I had. The entire staff was easy going and… not pushy. I feel I got a reasonable buy on the vehicle and did not play the back and forth with my manager games. After I made the purchase they walked me around and introduced me to the service manager and showed me the service dept and waiting area. All top notch. When I went to pick up the vehicle the next day it was cleaned and sitting inside the dealership new car pick up area. The salesman went over all the features of the car and hookup of your phone to the Bluetooth and features using the maps and various features. This is a top notch dealership and treat the customers like Gold. I would recommend Camelback Toyota if you are looking at buying a new or used vehicle.Thanks so much for sharing your experience, and more importantly, thanks for coming to us for the purchase of your vehicle! We hope that you love it and enjoy it to the fullest. Please let us know if there is anything more that we can do and we'll see you next time!
Thanks so much for sharing your experience, and more importantly, thanks for coming to us for the purchase of your vehicle! We hope that you love it and enjoy it to the fullest. Please let us know if there is anything more that we can do and we'll see you next time!
Thanks so much for sharing your experience, and more importantly, thanks for coming to us for the purchase of your vehicle! We hope that you love it and enjoy it to the fullest. Please let us know if there is anything more that we can do and we'll see you next time!
Thanks so much for sharing your experience, and more importantly, thanks for coming to us for the purchase of your vehicle! We hope that you love it and enjoy it to the fullest. Please let us know if there is anything more that we can do and we'll see you next time!
Service Dept
by BZGOT2GO on 09/12/2018They were exemplary! Its a great sense of comfort when your under so much stress, battery is out, its over 100 degrees and their service department is so accommodating and super NICE!Richie Davidson and Ryan Hill made buying a truck non-intimidating.
by Grateful2018 on 09/08/2018Richie Davidson and Ryan Hill treat the customer with respect and do not subject you to the typical uncomfortable car buying experience. Both are very knowledgeable about the Toyota vehicles and do their best to streamline the purchasing… process. We will buy our next car from them.Thank you for your great review! At Camelback Toyota, we always strive to provide the utmost in quality and customer satisfaction, and we try our best to make the car buying experience as easy and stress-free as possible. We really appreciate your business! Enjoy your vehicle!
Thank you for your great review! At Camelback Toyota, we always strive to provide the utmost in quality and customer satisfaction, and we try our best to make the car buying experience as easy and stress-free as possible. We really appreciate your business! Enjoy your vehicle!
Tacoma
by Ljchavez1220 on 08/28/2018Excellent service from Ericka!!Service
by Tati_Natalie on 08/28/2018Everybody is so nice and attentive! Great service from every single person at the dealer :)Almost perfect
by Ryanbumgardner on 08/25/2018A bit heavy on trying to sell me extended coverage I stated I did not want upfront and a bit of a wait to go back to financing. Outside of that great service.Thank you so much for your business and your suggestions for improvement! We really value your input, and we hope to make these improvements soon. We're glad that everything else about your visit was to your satisfaction, and we thank you for the purchase of your new car! It's great to have you as a customer and we are glad to have you as part of our family!
Thank you so much for your business and your suggestions for improvement! We really value your input, and we hope to make these improvements soon. We're glad that everything else about your visit was to your satisfaction, and we thank you for the purchase of your new car! It's great to have you as a customer and we are glad to have you as part of our family!
Great Sales Rep
by TonyVnterryV1 on 08/25/2018Edin was great with answering all questions and not pressuring us. After I bought my car my wife bought hers too. Thanks for being patient with both of us!Thank you for the wonderful review! It is wonderful to hear that Edin made your visit with us fantastic! We appreciate your business and we look forward to a long relationship with you!
Thank you for the wonderful review! It is wonderful to hear that Edin made your visit with us fantastic! We appreciate your business and we look forward to a long relationship with you!
Purchasing another car with Mo and Toyota Camelback
by Xeller3 on 08/20/2018We have been loyal customers of Toyota Camelback for seven years now. Its easy to be loyal when the sales, service, support and customer appreciation are through the roof. Its not easy to be awesome but you certainly make it look that… way, always! Thank you everyoneThank you for the wonderful review! We aim to build long-term relationships with our customers, and were very pleased to know that weve had the opportunity to work with you on several different occasions. We really appreciate your continued business! We'll see you next time!
Thank you for the wonderful review! We aim to build long-term relationships with our customers, and were very pleased to know that weve had the opportunity to work with you on several different occasions. We really appreciate your continued business! We'll see you next time!
Awesome first-time buyer experience
by KatieHend on 08/14/2018We went to camelback Toyota with our daughter for a first time car purchase. They were awesome from start to finish! We worked with Duarte and he was so nice and professional and explained everything to her. He also worked with her to… find a car within her budget. Thank you Camelback Toyota! We will be back!Thank you for the wonderful review! We really appreciate your feedback! It is great to hear our staff took such great care of you! We hope to see you here again!
Trouble free, no hassle, excellent service
by Tacolover on 08/11/2018Finally in the market for a new vehicle, and shopped every Toyota dealer in town. Camelback Toyota was by far the best. Pricing was more than fair Sales team was beyond patient! Great follow up and NOT PUSHY. Doreen, Lauri and… Traci were awesome. Even in the middle of a monsoon, they brought me the car we wanted to see (didnt expect that nor asked for that) After we made our choice, Daniel (I believe) their sales manager checked in on us and genuinely thanked us directly for our business. Once finished. Natalie in finance was great at explaining all of our options and made the final steps of our purchase painless. If you are in the Market for a new Toyota, I would highly recommend Camelback Toyota!!Thanks so much for sharing your experience, and more importantly, thanks for coming to us for the purchase of your vehicle! We hope that you love it and enjoy it to the fullest. Please let us know if there is anything more that we can do and we'll see you next time!
World Class Exceptional Service
by Tisland on 08/11/2018Our relationship with Camelback started with a simple drive by inquiry on a vehicle we were looking at elsewhere. They didnt have a match. However, they were superb at follow up and letting us know options and their willingness and… interest in earning our business. A few days later, they called and informed us they had exactly what we were looking for. We visited and from the time we arrived and saw the car ready for us out front, to being introduced to the team - Klaus, Mike, Darrell and Chris - offered us water, gave us a tour of the facility, an exceptional test drive with full knowledge of the vehicle and a comfortable and easy financing process. This dealership is excellent at relationships. They listen to what you want and meet you where you are. We look forward to experiencing service after the sale and becoming loyal customers for a long time as we only drive Toyota in our family. A 35miles drive means nothing to us for the right partnership.Thank you for the wonderful review! It is great to read such wonderful comments about your recent experience with us! Thank you so much for choosing Camelback Toyota! We appreciate your business and we look forward to a long relationship with you!
Toyota 4Runner
by Annastarkey on 08/12/2018Love my new SUV, my salesman Raheem went out of his way just to get me the perfect one I wanted.Thank you for the great review! It is wonderful to hear that Raheem made your visit with us fantastic! We really appreciate your business and we hope you're loving your new car!
Buying an Avalon
by JimmieO on 08/09/2018Everything went well. I recommend Camelback Toyota highlyThanks for the great review! Your comments keep us motivated and working hard for all our guests! We hope to be of service to you again! Take care!
Thanks for the great review! Your comments keep us motivated and working hard for all our guests! We hope to be of service to you again! Take care!
Michael, thanks for sharing your wonderful experience! We’re thrilled to hear that Brent made your first car purchase so enjoyable. Our team strives to provide a supportive environment, and it’s great to know that you felt at ease. Enjoy your new ride!
by Camelback Toyota on 12/10/2024