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Camelback Toyota


1550 E Camelback Rd, Phoenix, AZ 85014 (map)
Today 8:00 AM - 9:00 PM
Sales Rating
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Yes (13) No (5)
Service Rating
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Yes (1) No (1)
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Dealership Sales Review

1 out of 5 starssales Rating
Would Not Recommend This Dealership to My Worst Enemy!
Written by LakesideAssociates on 06/01/2021

I bought a car from this dealership a couple of weeks ago. It is really far from where I live, but they had the exact car I wanted. It was the worst car-buying experience I ever had. First of all, I had wanted to buy the car on-line, but the salesman convinced me to come in and promised it would only take about 2 hours. It took almost six hours. One feature that I wanted (blind spot monitors) wasn't installed on the car, so they promised to schedule the installation quickly (like, a couple days) after the sale - what a joke! When I left the dealership, I still didn't have the ownership papers because I was writing them a check for the balance the next day. So, the salesman shows up the next day with my car, and I give him the check for the balance. But he didn't bring any paperwork for the sale (said he thought I already had it). They e-mailed the paperwork to me the next day -- everybody had an excuse why I didn't get the paperwork like I should have. Next, the very first time I drove the car, I noticed that one of the turn signals is clicking much faster than the other. I check that the turn signal lights are working in the rear - and they are. Since I have to bring the car in for the installation of the blind spot monitors, I figure I'll ask then about the fast clicking then. It took 3 weeks for them to schedule my service upgrade. I called the salesman several times, and he blamed it on their having a new service manager. Finally, when I brought the car back for the appointment and they examined it, they said THAT THE LIGHT AND FENDER IN THE FRONT PASSENGER SIDE WAS SLIGHTLY DAMAGED, causing the right turn signal to go faster. I am 100 % certain that this damage happened before I received the car since I noticed the turn signal problem the first time I drove it at home, but what could I do? They said the repair was up to me. This purchase was DEFINITELY NOT WORTH ALL THE PROBLEMS.

  • Recommend this dealer? No
  • Purchased a vehicle from this dealer? Yes

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Camelback Toyota on 06/03/2021
Dealer Response
Christine, thank you for your detailed feedback. Customer service and transparency are extremely important to us. I personally spoke with you, and the Service Manager when you returned to discuss your issue a month after taking ownership of the vehicle. We apologized for your experience and explained that it was not something that could be repaired under warranty due to damage being caused by an outside influence. Our advice of contacting your insurance still stands. We take pride in our customer service and have always put the interest of our customers ahead of our own when possible. We empathize with your situation and hope that you are able to find resolution for your needs.
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