Customer Reviews of AutoNation Chrysler Dodge Jeep Ram North Phoenix
Review type:
Excellent sales and customer service!!
New car purchase
by Ivan Ang on 10/24/2023From the day I spoke to Sales rep Brady and Julie whom was working online for corporate they both did a great job throughout the whole deal. I got the deal I was looking for and they also provide service needed. I myself am in car business… myself and honestly the service from start to finish was exceeding my expectations. This is my first new car I have ever bought. I always buy used and I am glad I went to Autonation I don't think anyone else would have gave me the same experience. Manager reached out to me and spoke to me and so did the GSM I was very surprised and happy to hear that they work as a team and all communicate. I'm 1 week into my car and still am excited about my purchase. I will refer my friend and family to them for sure.Hi, thank you for taking the time to share your feedback with us. Thank you so much for being one of our valued guests and we look forward to your next visit!
Great service
by Jerry Co on 10/22/2023Arranged an appointment for routine maintenance (oil change) on my Pacifica. The online appointment was simple and easy to schedule. Service was completed in the time promised, Price of the oil change was reasonable and at a competitive… price. Friendly people at the dealership.Hi, we are pleased to hear you had such a positive experience with us! Don't hesitate to call us if you ever need anything. Be safe on the road!
Good customer service by Carl
by Gretzky on 10/19/2023Carl Ross was very helpful and got me in and out as fast as possible. He treated me very wellHi, thank you for your kind review; we are happy to pass along your comments to Carl here at AutoNation Chrysler Dodge Jeep RAM & FIAT North Phoenix! Please don't hesitate to reach out to us if there's anything more we can do! Take care!
Jeep
by EDH0001 on 10/16/2023Sales experience was good, follow up has not been goodHi, thank you for taking the time to share your feedback with us. Don't hesitate to call us if you ever need anything. Be safe on the road!
Purchase new vehicle
by Steve C on 10/11/2023They wear you down by prolonging the consummation of the deal! Arrived at 10 am to pick up the new truck and they spent 4 hrs dragging out the process. I put $1000 down to order and it never shows in the purchase order..!!Hi Steve, we regret your experience with us here, but are glad you brought this to our attention. If you'd be willing though, our General Manager would love to talk with you and rectify these issues. You can contact the GM at (480) 630-2825 -- we hope to hear from you soon.
Easy and fast truck sale experience
by MikePett on 10/08/2023Jose and the dealership made the truck buying process easy and fast. I drove three hours to purchase my truck. All the paperwork was prepared ahead of time. Even when I changed my mind and purchased a different truck on the lot, they… quickly changed the paperwork and made the whole process easy.Hello, it is great to read such wonderful comments about your recent experience with us! If you need more help, our team is available to talk -- safe travels!
Purchaser
by Quentin on 09/27/2023My buying experience at this North Phoenix Autonation was just fantastic. My salesperson, Jerry Peterson, did a wonderful job. I have bought many cars over my 50 years of buying cars and Jerry did the most thorough job from begging to… end. The Sales Mgr gave me a number and kept his word to the end, so I bought the Jeep.Hello Quentin, we're happy you found our staff to be so supportive during your experience here at AutoNation Chrysler Dodge Jeep RAM & FIAT North Phoenix. Don't hesitate to call us if you ever need anything. Be safe on the road!
Service
by JT589marc on 09/26/2023Excellent service. Service Coordinator, Nicholas Thomas very efficient and professional.Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Feel free to stop by if you ever need any more help.
Recall service
by Steve W on 09/20/2023This was the first time visiting this dealership for service. The advisor, Nathaniel, was very personable and knowledgeable. He got my Grand Cherokee in and served very quickly. This is my new favorite service dealer!Hi Steve, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Drive safe, and we'll see you on the road.
Oil change
by Lindsey on 09/17/2023The advisor made sure to keep me updated on where my car was and was very nice and informative.Hi, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Don't hesitate to call us if you ever need anything. Be safe on the road!
21 Rubicon Gladiator
by 21Gladiator on 09/08/2023I don't feel that paying 47k for a used vehicle that it should have miss matched tires, also once I got it home and was looking to get new tires the vehicle did not have the key for the wheel locks, called the dealership told me to come… back the next day which I needed to anyway to give them the extra key to my trade. it took 3 hours to change 4 lug nuts. and as of today over 2 weeks later they have still not payed off my trade and I am going to have to make another payment in 2 days.Hi, thank you for taking the time to leave us feedback. If you'd be willing though, our General Manager would love to talk with you and rectify these issues. You can contact the GM at (480) 630-2825 -- we hope to hear from you soon.
Easy Service Visit
by cprryan on 09/06/2023Carl took care of me even though they were very busy and seemed to have a hard time confirming my scheduled appointment. He made it happen and got the vehicle back to me same day. ThanksHi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Don't hesitate to call us if you ever need anything. Be safe on the road!
Exceptional service
by Truckowner on 08/30/2023Nick Thomas has been my service advisor for 8 years. However, I needed to get my vehicle serviced asap so I selected Nick Fernandez. He did not disappoint. He kept me aware of details and time promised as expected. Although I am never happy… paying for truck maintenance, the people at AutoNation make it as painless as possible.Hi, we're happy to hear you had such a positive experience with our team! Don't hesitate to call us if you ever need anything. Be safe on the road!
Nicholas Thomas
by AlexanderT on 08/20/2023Nicholas treats our family with respect. Couldn't ask for a more personal service rep.Hello, we're happy you found our staff to be so supportive during your experience here at AutoNation Chrysler Dodge Jeep RAM & FIAT North Phoenix. Feel free to stop by if you ever need any more help.
Bad Service and Bad communication
by RMPinAZ on 08/18/2023Been servicing the minivans that I bought here since 2013. Over the past 3 years every visit is a hassle. Last week - Another nightmare visit. Took me almost 3 weeks to actually get an appointment for my last prepaid oil change. Website… didn't work. When I called the main service line, multiple times, it hung up on me. I left no fewer than 3 voicemails for the service advisor that I did have a direct number for and never got a call back. Finally got through and put through to a service advisor that sounded promising, dropped the van off and left it - late Friday afternoon I get a link to the inspection report with about 2K of services "needed right now". I speak with the service advisor on Saturday morning, approving the two air filters and texted her a coupon. Completed the online form approving those two items. Texted midmorning asking if the car would be ready by 1 as we discussed on the phone. Reply back was "end of day", I tried repeatedly calling at "end of day" to no response. Arrived to pick it up and had my ride wait, another advisor was there, found the keys and paperwork so I waved my ride off. Yet another service advisor after I waited another 15 minutes informs me that sure it's done well the original oil change, not the filters. Seriously? Excuses and bad systems and just plain bad service.Hi, we appreciate you taking the time to respond. The staff at AutoNation Chrysler Dodge Jeep RAM & FIAT North Phoenix take our reviews very seriously. If you'd be willing though, our General Manager would love to talk with you and rectify these issues. You can contact the GM at (480) 630-2825 -- we hope to hear from you soon.
I have attempted to contact your GM. Left multiple messages and have never received a response.
I was eventually able to get through and the Manager did take care of this and make good on it.
SERVICE
by deaglem on 08/15/2023made an appointment to have air conditioner blower checked out. was told that I would have to have a diagnostic test done on the van. left it on Thursday and rechecked on Monday and nothing had been done. I was told by the service… advisor that she would schedule a diagnostic test for next Tuesday but I did not receive a confirmation email noting the scheduled appointment.Hi, thank you very much for sharing these comments. If you are willing, please call our General Manager at (480) 630-2825 for further assistance with moving forward. Thank you for leaving your feedback, and we hope to hear from you in the future.
Ram Jam
by Tek on 08/10/2023Buying my truck wasn't as bad as i though it would be. Went pretty smooth. This is my 3rd Ram 1500 form auto nation. I have my truck service there with Nicholas Thomas. He is pleasant to work with. The work is done in a timely manner. This… why I keep going back.Hi, thank you for taking the time to share your feedback with us. Don't hesitate to call us if you ever need anything. Be safe on the road!
Warranty and Service
by Careaz! on 08/04/2023Micheal Franklin service director and Nick Fernandez service advisor took very good care of my warranty and service needs. Fast and friendly service .Hi, we're happy you found our staff to be so supportive during your experience here at AutoNation Chrysler Dodge Jeep RAM & FIAT North Phoenix. If you need more help, our team is available to talk -- safe travels!
Car at Shop Too Long
by MarshaR on 08/04/2023When I made the appointment, for 7/18/23, I was not advised I would be leaving my car - for four days. (They did provide me with a ride home but I was without my car for much longer than originally told. I had a recall for airbag emblem,… my engine light had come on and I felt like I had two separate rattles underneath - possible spare tire and maybe loose exhaust pipe? However, it was a week later (7/25/23 @ 7:00pm) when they called me with the work needed. Two different flushes, new spark plugs and new catalytic converter (for $5,500). I told them to do everything except the converter as I couldn't afford that at this time. I was called on 7/27/23 that car was done and I could come get it. I paid $914.80 for work completed, engine light is off but both rattles are still there. I am sure that my car sat in the lot for the majority of the days it was there. I was told if I did not leave it, at that time, that the next time I brought it in I would have to begin the whole process all over again. If help is an issue, then the number of cars, scheduled at one time, should be reduced. Today's cars are connected to a computer, to be analyzed. That certainly doesn't require 9 days - even 7 days, if you don't count Sat & Sun.Hi, we are deeply disappointed by your experience at AutoNation Chrysler Dodge Jeep RAM & FIAT North Phoenix. If you would be willing to give us another chance in the future, please reach out to our General Manager at (480) 630-2825. We would appreciate the chance to turn your experience around.
Great service
by _203Fer on 08/02/2023Service advisor Carl was very helpful and great at explainingHello, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!
Service
by Bear2udec on 07/31/2023Service Advisor Nicholas Thomas was very professional and efficient.Hi, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!
We make it easy - we'll buy your car with a check that you can deposit the same day, our pre-owned vehicles come with a 5-day return policy* and we'll even sanitize your vehicle so you can buy and service safely. Now that’s easy. Schedule an appointment today!
*Money-Back Guarantee is valid for 5 days or 250 miles, whichever comes first. See store for complete guarantee, warranty and service contract details.
- Complimentary Coffee
- Complimentary WiFi
Hi Christa, we are delighted we could provide you with a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.
by Nora Sutter on 05/09/2025