AutoNation Chrysler Dodge Jeep Ram North Phoenix

Been servicing the minivans that I bought here since 2013. Over the past 3 years every visit is a hassle. Last week - Another nightmare visit. Took me almost 3 weeks to actually get an appointment for my last prepaid oil change. Website didn't work. When I called the main service line, multiple times, it hung up on me. I left no fewer than 3 voicemails for the service advisor that I did have a direct number for and never got a call back. Finally got through and put through to a service advisor that sounded promising, dropped the van off and left it - late Friday afternoon I get a link to the inspection report with about 2K of services "needed right now". I speak with the service advisor on Saturday morning, approving the two air filters and texted her a coupon. Completed the online form approving those two items. Texted midmorning asking if the car would be ready by 1 as we discussed on the phone. Reply back was "end of day", I tried repeatedly calling at "end of day" to no response. Arrived to pick it up and had my ride wait, another advisor was there, found the keys and paperwork so I waved my ride off. Yet another service advisor after I waited another 15 minutes informs me that sure it's done well the original oil change, not the filters. Seriously? Excuses and bad systems and just plain bad service.