Customer Reviews of AutoNation Chrysler Dodge Jeep Ram North Phoenix
Review type:
Excellent sales and customer service!!
Auto Nation Service Dept
by Auto Nation on 07/07/2025Had an appt with Jeremy for an oil change. He noted that there was also a leak from my water pump and my brake fluid was due for a flush. I appreciate that they do a thorough check of the vehicle every time I come in. Jeremy is my new… advisor and he is very professional and courteous,Hello, we're happy you found our staff to be so supportive during your experience here at AutoNation Chrysler Dodge Jeep RAM North Phoenix. If you ever need help, just give us a call. Happy motoring!
Excellent sales and customer service!!
by Christa Harris on 05/07/2025Went in seeing if I can get a decent trade in and they exceeded my expectations. Tyler took the time to explain every step and always answered any question that I had. As this was my 3rd car this was by far the best dealership experience… I’ve had yet!!Hi Christa, we are delighted we could provide you with a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.
Sales
by Mercedes on 05/06/2025Great survive great energy and was able to help me get a vehicle no problem.Hello Mercedes, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Drive safe, and we'll see you on the road.
Great customer service. Nathan is amazing.
by Huey3250 on 04/22/2025As always, I go to Autonation for my oil changes in every other repair and once again, I did not have an appointment and just showed up, and Nathan took care of me got my oil changed, went over everything with me in a timely manner, and I… can’t be happier Great staff great management.!Hello, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!
Safety Inspection
by AZBob11 on 02/01/2025I asked Mia Lusk for an appointment for a general safety inspection for our Jeep Grand Cherokee. Upon arrival, the car was taken into the service area by the technician. 45 minutes later the car was returned and I was briefed by Mia on the… results (all good). I was delighted with the punctuality and polite customer service. A very good experience.Hi, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
THEY NEVER TELL YOU ABOUT THE REABATES
by Cmramor on 03/18/2024They did not tell me about the rebates that were over $10,000.00 and your own incentive of $1800 and they tried to take the $2600+ tax credit away from the value of my already offered 30 grand down payment as your car max department at the… same time was offering me over $30,000.00 for it. I was told by one salesman that the rebates were about to expire so they just do not mention them anymore to anyone. Why is that?? Do you then keep the rebates??? I found them all on a website the night before I was going to pay over $15,000.00 more for that truck than I should have and I know you all still made a profit. Your salesmen (excluding RODERICK) tried selling me running boards for $1200 when they left a price sheet from your manufacture showing the real prices the actual manufacturer charges you and it was $445 for the running boards so they were trying to tell me it cost $800 to screw in six bolts??? If I didn't need that truck since our work truck broke down I would have never bought from there. I am a cancer survivor, and due to a bad car accident I have had 3 spins surgeries and 5 knee surgeries and 2 foot surgeries. I needed a safe vehicle and comfortable vehicle and I thought I could trust AUTONATION. I cannot except for, Roderick, AKA RJ, my initial floor salesman. Roderick was awesome. I know he works on commission as well but he still told the truth.Hi, we regret to hear that you had this experience with us. If you are willing to give us another chance, please contact us at (480) 630-2825 so we can understand your situation better in order to try and turn your experience around. Thank you, AutoNation Chrysler Dodge Jeep RAM & FIAT North Phoenix
Great Dealership
by DCole** on 02/27/2024Fast, friendly and easy process for buying our new vehicleHello, it is great to read such wonderful comments about your recent experience with us! We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!
Lotta work to catch up on
by Ron C on 02/15/2024The service adviser I had was helpful and took time to explain the options I had for tire replacement. I also needed front end alignment, rear cab door locks, and an oil change. The down side was I was calling later in the day to see about… the progress of the work. I do understand that my adviser had a lot of other customers to look after so I can see where I might have been ready to be contacted later. Do to a miscommunication only one rear door lock was replaced. In the event of any major work needed I would still use this dealer.Hello Ron, thank you for taking the time to share your feedback with us. If you'd be willing to provide more feedback, please reach out to us at (480) 630-2825 so we can assist you further.
Purchase my 4th vehicle
by Stephanie on 02/02/2024I have been going to Jeep Autonation for years purchased my 4th vehicle here. I have had a great experience every time.Hello Stephanie, it means so much to us that you chose our dealership! Thank you so much for being one of our valued guests and we look forward to your next visit!
amazing help
by andrew85 on 12/17/2023Dealer was quick to respond to inquiry. Whole process was quick. Papers were ready when we arrived. Only issue was that they took a week to ship as they kept saying they were waiting for the funds. Other than that great service.Hi, thank you for taking the time to share your feedback with us. Don't hesitate to call us if you ever need anything. Be safe on the road!
AutoNation team is great
by HallOfFaehn on 12/16/2023The AutoNation team runs a first class ship. Jose and the rest of the team were open, honest and pressure-free.Hi, we are pleased to hear you had such a positive experience with us! Don't hesitate to call us if you ever need anything. Be safe on the road!
Routine service, warranty repair
by AZMan24 on 12/14/2023Carl Ross a good guy. Good communication. Done on timeHi, thank you for taking the time to share your feedback with us. Feel free to stop by if you ever need any more help.
More than I expected
by HappyJeepOwn on 12/11/2023I went in for my first oil change after purchasing 6 months ago. I was greeted pleasantly, all my concerns were noted and a reasonable wait time was determined. I sat in the very comfortable waiting area for a brief amount of time. My car… was ready in half the estimated time. All of my concerns were addressed.Hi, we are pleased to hear you had such a positive experience with us! Don't hesitate to call us if you ever need anything. Be safe on the road!
Friendly service but slow
by KetchSumAir on 12/08/2023It took two hours for an oil change that was scheduled. I had tires put on the other day in half time. But staff is friendly. Staff does ask for 5 star reviewsHi, thank you for your positive review. We're happy to have been of service to you. If you ever need help, just give us a call. Happy motoring!
Upgraded Trim
by David_Sharky on 12/07/2023Purchased 2023 Jeep Grand Cherokee Overland with Manufacturer's year end incentives and big dealership markdown. Did take (walking out once and) negotiating hard to make them remove the unwanted dealer add-on items, but finally they agreed… so we got a great price for an upgraded trim. They may not like me informing you that such items can be removed, but they did want an honest review, so good luck with your negotiations - stay firm and they will come around, especially with today's overabundance of inventory.Hello, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Don't hesitate to call us if you ever need anything. Be safe on the road!
Recall ram 2500
by Ram2500 on 11/17/2023Took my ram in for a recall and Automation made the experience painless.Hi, thank you for your positive review. We're happy to have been of service to you. We always strive to provide personable and excellent customer service. Thank you again for the review!
Outstanding Service Department!
by Eagle76 on 11/15/2023The service department at the North Phoenix Auto Nation does great work. Easy scheduling, knowledgeable service writers and top notch technicians. I've been there several times and have always been impressed.Hi, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. We always strive to provide personable and excellent customer service. Thank you for the review!
Oil change
by Jkevans0317 on 11/09/2023Quick and thoroughHi, thank you for your positive review. We're happy to have been of service to you. We always strive to provide personable and excellent customer service. Thank you again for the review!
Emergency battery visit
by JulianL on 11/09/2023Emergency visit to determine reason for no start and Nicholas had me out of there with new batteries in under 2 hours without an appointment.Hi, thank you for taking the time to share your feedback with us. Drive safe, and we'll see you on the road.
Excellant Service Department
by HappyCustom on 11/04/2023One of the few service departments that I trust to do the job right and that will treat me as a valued customer. Keep up the good work!Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Don't hesitate to call us if you ever need anything. Be safe on the road!
K Orr
by Keith Orr on 10/29/2023I arrived for an oil change and tire rotation without an appointment on a busy week day. I met a couple service advisors who quickly scheduled me for work and I was out of the facility within about an hour.Hi Keith, thank you for taking the time to share your feedback with us. Don't hesitate to call us if you ever need anything. Be safe on the road!
We make it easy - we'll buy your car with a check that you can deposit the same day, our pre-owned vehicles come with a 5-day return policy* and we'll even sanitize your vehicle so you can buy and service safely. Now that’s easy. Schedule an appointment today!
*Money-Back Guarantee is valid for 5 days or 250 miles, whichever comes first. See store for complete guarantee, warranty and service contract details.
- Complimentary Coffee
- Complimentary WiFi
Hi Christa, we are delighted we could provide you with a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.
by Nora Sutter on 05/09/2025