AutoNation Chrysler Dodge Jeep Ram North Phoenix

I can not even begin to give an overall rating on my most recent experience. My car was in service 9 weeks and it had been almost 5 weeks since I had communication on what was going on with vehicle. I finally got fed up and went into dealership on 10/23 and was able to speak to the General Manager, Joseph Asadi. He was very responsive and apologetic and he would get to the bottom of what was going on. Before I even got home I received a call from Michael, the Service Director and he told me that my car would be repaired and ready for pick up the next day after 5:00 pm. I have an extended warranty, imagine my surprise when I picked up my vehicle that I was charged $300 for spark plugs. After having my car for 9 weeks, I felt the very least the dealership could have done was “eat” that cost, but I was so over it and did not feel like arguing. Meanwhile, I pay $30 per month for a car wash on that vehicle, along with $10 per month for UConnect access, two months I paid for those items and I did not even have the vehicle. Not to mention I am paying for car insurance on something that I do not even have in my possession. Also, the summer of 2022, they had my vehicle for 6 weeks. I could go on and on….January 2023, two weeks. My husband and I have been a customer of Jeep Autonation since 1992, we have had Chrysler Concord, Chrysler 300M, 2012 Jeep, 2016 Jeep. The two Jeeps were factory order from that dealership. I would like to purchase another Jeep, but after this most recent experience why would I even consider a Jeep and why should I consider from this particular dealership? After 31 years of being a customer and this is how a loyal customer gets treated??? In addition, my son owns a Jeep and he has occasionally had his Jeep serviced at the dealership, so we have been long standing Jeep customers. I am sure I will receive no response from my survey answers, but I had to at least put this out there, this last time was the worst experience ever. I did not even want to give this a 1 star but had to select something in order to submit survey.