Arizona Best Cars
Customer Reviews of Arizona Best Cars
Review type:
Good service!!!
by Jeremymc on 05/01/2018I purchased a 2013 pathfinder from Michael and was pleased with his professialism. Michael made sure all my questions were answered and hooked my up with a nice vehicle!!! Thanks again!!!Excellent Customer Service
by Joshua on 04/24/2018updated 05/01/2018Thank you Michael and the entire team at Arizona Best Cars. My wife and I had a good experience with your dealership. Your team made the car selling process smooth and simple. We will be back for a purchase one day. Thanks again!Uncomfortbale, Mis-Informed, False Advertisement to Raise Price
by MKelly2018 on 04/11/2018On Sat. April 7th we found a 2009 Tahoe online and sent an inquiry. Although, they are closed that day they did reply back which was surprising. We went down the following day to look at it. The ad stated that it had a DVD player (which it… did not), but when you state it does it of course will raise the price as an added feature. We still loved the Tahoe so we purchased it anyways. The sales rep stated a fellow employee was going to fill up the tank for us and while we waited he would like us to fill out this survey. He sat there supervising us practically while we did it. It was uncomfortable and unprofessional to make you feel that you had to do the survey, and that you couldn't say anything other than praises as he was right there. Then when done posting he was instantly on the computer to check it before giving us the keys so we could leave. We got in the Tahoe and as we pulled off the lot we noticed that nobody actually filled the tank like they stated it was only a half a tank still. The sales representative, Michael, said that everything was done in the service department prior to being on the lot for sale, but he did not have the report right then. He assured us with 100% guarantee that oil, brakes, fluids, etc. were all checked. We di5 minutes down the road before the Tahoe indicated that it was only at 17%.. When we got home we were able to look at the vehicle in more detail without a hovering sales rep watching over us, and we notice the brake pads are worn and need of replacing as well. It is upsetting to be lied to and makes me wonder what was actually done and what wasn't. I have emailed them requesting the documents that we were promised and no reply. I called today and they said they would try to get them emailed. I will wait to see if they arrive or if I have to contact them again. We also discovered that the vehicle has scratches all around it that were covered up with touch ups that you can feel on every side. The back side panel that is towards the top by the back door is also popped out of the panel and going to have to be taken into a shop to be fixed. Overall, yes we purchased the Tahoe and I do like it, but the type of service we received is not right and the lack of information and false advertisement of amenity is not right either. Price should have been loweredBoruk I do understand that mistakes can happen, and yes your business did just get back from a holiday. That part I completely understand and can see where the mistake was easily made thinking that the Tahoe had been serviced. I do not fault you for this and I do appreciate the service being done. The part that was unprofessional was when I called several times and got the run around and had 1 of your staff tell me (in his actual words) "I don't see what the problem is, if you aren't happy bring the car back". All I had asked for was my paperwork proving what was actually serviced and got nothing but rude employees. Once we posted our review then we received a call from you to fix the situation. My husband asked if we could have it serviced in our town and you stated that it had to be done in your shop. This meant he had to leave work 3 hours early to drive it down there (both to drop off and pick up which resulted in him losing 6 hours of pay/work). You should of allowed us to have it serviced in our town or at least sent someone to come get it since it was not our error in the 1st place, but your dealerships. He arrived to drop off Tahoe and get the replacement car and he was driven over to the rental agency (Enterprise Or Hertz I believe) and your employee yelled at the clerk to put it on your account and she did not have record of an account. Then my husband had to actually put up his card and rent the car himself as the employee of your business did not have anyway to rent the vehicle. Now since it was a replacement vehicle he should of never had to put up anything as this should of been 100% handled by your business. He did get his money returned when he brought the rental back to you (which was good to see happen), but this was one of the most unprofessional situations I have heard of happening. I love our Tahoe, I do and am glad that we purchased it, but the process was just miserable. The over-bearing sales rep, Michael, that makes you fill out a survey before he gives you the keys to your new vehicle, the rep that was rude to the Rental car agency and then had my husband put up his card to rent the vehicle, losing work and pay to resolve an issue that your business caused and the rude reps who spoke on phone was a bad experience. I wish I didn't have to sound so negative but I have worked in customer service for 17 years and this was bad service all the way around. The review that we posted was from 4/11 and was prior to getting our vehicle serviced not after.
Thank you!
by Stephanie on 03/09/2018I was referred to Arizona Best Cars by a co-worker and the recommendation totally exceeded my expectations! After MONTHS of searching online, I finally found the car I wanted - in my price range! Put in an inquiry online and received a… reply within minutes. I was able to test drive the vehicle right away, had all my questions answered and didn't feel any pressure to buy. I was able to get great financing and feel GREAT about my purchase. Thank you Arizona Best Cars!!!Courtesy, professionalism, respect
by Olegdvorskin on 01/15/2018Albert and Boris treated me with courtesey, professionalism and respect. The car they sold me was clean and the price was great. Thank youThese guys ROCK!!
by Aaron on 01/13/2018I purchased a beautiful 2013 VW Jetta for my fiance from this dealer today and I have no complaints. Not only was the sale experience a breeze they also gave me the car at a price much lower than the value of the vehicle. They even stuck… around pass there closing time waiting for us to get there. Now that's pretty sweet. I should also mention that every vehicle on there lot was in immaculate condition. I would recommend this dealer to anyone wanting to get an exceptional vehicle at an exceptional price.KEEPING THEIR WORD
by benfishel on 12/20/2017updated 01/03/2018When I purchased the car, Albert said that that they always will stand behind their customers. I had an accident a few weeks ago - Albert helped me to fix the car for half the cost the body shop charged me. He also serviced my car for… freeeasy
by natasha on 12/27/2017they make it easy to buy a car. no sales bs like at other places. the whole buying took less then an hourGreat deal, great vehicles, great service.
by mightymoose on 12/22/2017updated 12/27/2017Was looking for a van to help with deliveries and supply runs for my new start-up venture. Was recommended to drop these guys a line by a friend. Talk to Moshi, nicest guy. He helped me find a car that fit my budget and needs. Really made… the experience painless and smooth like teflon. Like I said, we're a new business so it might be some time before we close the deal, but when the times comes I know where to purchase and who from.Best car buying experience I have ever had.
by Dan_3 on 12/24/2017Moshi and Albert were so helpful in helping me purchase my vehicle. Moshi made sure all my request were met and Albert secured the financing that had a better interest rate than my bank. This is an honest business and they care about… customer satisfaction. I am very happy with my purchase and would recommend to anyone to buy their next car here.Worst experience ever!!
by IE on 12/15/2017These people are [non-permissible content removed], one person says this then next time you come back another staff says a different thing. They say you pay 200$ for your finance application to be sent to the banks, and you get refunded if… you’re not approved but then their manager said he wasn’t going to refund me even if I had a written and signed statement saying that he was going to refund me if I was not approved! No work ethic whatsoever!! They just want money, they don’t care about the customer!Best Used Car Dealer In Arizona!!!
by Christian on 11/16/2017I truly wish I could give more than five stars these guys are the best! I have never felt so welcome at a car dealership. Michael is my go to guy for the best service in Arizona. Thank for a great experience!Great Experience!
by Sonja on 10/31/2017If i could give more than 5 stars i would! I just bought my car yesterday and also traded in my old vehicle. First off, the offer on the car i´ve purchased was a fantastic one and they also gave me a great deal on my trade-in. What made the… experience outstanding were their efforts to get me the best financing deal possible. My employment length with my current employer isn´t very long and my income is a bit too low for most bank standards. But they worked tirelessly to get me a good deal; even while i was already doing all the paperwork with them after recieving the another good financing offer it was still being "negotiated" in the background so to speak. The final deal came through just before we finalized the sale and wow...my monthly payments are now significantly lower and i´m saving over 700 Dollars per year. I could not be happier with my car and the whole experience. Highly recommended dealership! Thank you to everyone at Arizona Best Cars; i know it was a lot of work for you guys and i really appreciate it!Real deal
by Jerrygerardo on 09/11/2017Arizona Best Cars has great cars and prices are pretty good. They do offer financing that beat the heck out of other dealers. Got around 5% vs 20% offers from other dealers because I am first time buyer. Go see Albert- he is the real… deal.Nice selection
by Avrom123 on 05/07/2017I was shopping for a Used Minivan. I noticed a nice Sienna at Arizona Best Cars on CarGurus. When we came to the dealership to test drive we was surprised to see that that had 10 nice minivans to choose from. We finished buying an Odyssey… as it was fully loaded and at great price. Albert helped us to get a very good rate even though my credit is below 600 . Thank you guysWow, The cars they have are imaculate, Great Price
by ARiMand on 01/22/2017I went for a test drive in the Rclass by Mercedes with my friend. We looked at the car from every angle and the car was immaculate. We were so amazed that a car from 2010 can look so nice. It Had LOW Miles and Was listed at an awesome… price. For a car that was over 40k new and looked to be in showroom condition the car was a steel/unreal. Thanks Albert Borukh for bringing us such nice options...Happy Camper 10 Stars
by StangGuyJr on 08/12/2016To Whom It May Concern; We purchased a 2011 Ford Mustang from Arizona Best Cars sales department, this experience was the best. We were assisted by both Borukh Gelfand and Bret Nelson in finalizing our purchase. Our purchase was a tough… one based on our credit situation, but they never gave up. We finally closed our deal with the best interest possible. We would recommend that anyone looking for a good used car or truck visit their website and review their inventory. After having stopped by a month ago and not finding the car we were looking for, they asked us to keep checking back. There are lots of used car lots, but none that will go the extra mile to help you find the right car or truck if your patient. Our experience has been good and could not be more pleased and will send as many family members to them as possible, thank you. God Bless Guy Jr.
Jeep Wrangler 4xe
Tesla Model Y
Tesla Model X
Good afternoon Eric and Melody.Nobody is protected from mistakes.As I explained you our policy is to list cars for sale only after all necessary service is done and Michael was sure that this was a case at a time he was selling you a car. Unfortunately due to the fact that we was closed for 2 weeks in observance of Holly Days Of Passover, this Tahoe was actually not serviced. Ah honest mistake as I explained you.I did correct the mistake in time and fashion manner as soon as I found out. I called you, explained the reason mistake is happened had your car completely serviced at no charge to you and provided you with rental car for the time being. I was sure that this would fix the problem and a bit surprise to see the review. You have my cell number and never indicated to me that there was an issue once we addressed all your concerns.If there still is an issue please call me. Thank you, Yours, Borukh
by borukh1 on 05/02/2018