Arizona Best Cars
Dealership Sales Review
On Sat. April 7th we found a 2009 Tahoe online and sent an inquiry. Although, they are closed that day they did reply back which was surprising. We went down the following day to look at it. The ad stated that it had a DVD player (which it did not), but when you state it does it of course will raise the price as an added feature. We still loved the Tahoe so we purchased it anyways. The sales rep stated a fellow employee was going to fill up the tank for us and while we waited he would like us to fill out this survey. He sat there supervising us practically while we did it. It was uncomfortable and unprofessional to make you feel that you had to do the survey, and that you couldn't say anything other than praises as he was right there. Then when done posting he was instantly on the computer to check it before giving us the keys so we could leave. We got in the Tahoe and as we pulled off the lot we noticed that nobody actually filled the tank like they stated it was only a half a tank still. The sales representative, Michael, said that everything was done in the service department prior to being on the lot for sale, but he did not have the report right then. He assured us with 100% guarantee that oil, brakes, fluids, etc. were all checked. We di5 minutes down the road before the Tahoe indicated that it was only at 17%.. When we got home we were able to look at the vehicle in more detail without a hovering sales rep watching over us, and we notice the brake pads are worn and need of replacing as well. It is upsetting to be lied to and makes me wonder what was actually done and what wasn't. I have emailed them requesting the documents that we were promised and no reply. I called today and they said they would try to get them emailed. I will wait to see if they arrive or if I have to contact them again. We also discovered that the vehicle has scratches all around it that were covered up with touch ups that you can feel on every side. The back side panel that is towards the top by the back door is also popped out of the panel and going to have to be taken into a shop to be fixed. Overall, yes we purchased the Tahoe and I do like it, but the type of service we received is not right and the lack of information and false advertisement of amenity is not right either. Price should have been lowered
- Recommend this dealer? No
- Purchased a vehicle from this dealer? Yes