Arrowhead Honda

by Jimob33 on 08/21/2016

These guys get personal when their offer is higher than what you have elsewhere and will not negotiate. Perhaps because they have the older folks from Sun City locked in they are $50 up per month on a 36 month lease. With a new dealership in Surprise, Az just a few miles away, perhaps they will learn to trade or at least be civil. Horrible place to buy a car. Like to add their service department seems to be above board and cordial.

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by hondasucks6 on 08/16/2016

I was towed in from Honda Care that made me wait three hours only to be harassed by two service tech telling me I need maybe a battery or a positive harness for a cost of over six hundred , and that my alternator is fine and when I said No bring my car around they can not because it's in the car wash, What in the hell is it doing in the car wash when they should have it in the shop. I took it some where else close by and it was the Alternator after all which is under warranty. RESULT they are RUDE, Arrogant, Lie, Taking advantage of woman, will never return, have had stolen Items in the last year from there staff when brakes were done. WARNING

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by rockhead58 on 03/26/2016

I purchased my Honda CRV from Arrowhead Honda and will never purchase or take my vehicle to this establishment again. I called to get a loaner vehicle due to a safety recall which could and has caused fatalities to drivers of this vehicle when the driver's airbag inflates. It can cause shrapnel to expel with the airbag. Evidently it is up to dealerships to decide what type of loaner vehicle is exchanged. Arrowhead Honda has decided to go the cheapest route and offer a subcompact vehicle from Enterprise Rental. Of course I didn't pay a subcompact price for the upgraded CRV I purchased from Arrowhead Honda but evidently determines I should receive the bottom of the line rental from Arrowhead. I have already contacted another local Honda dealer and they are doing everything they can to get me a comparable vehicle to the one being recalled. I am so disappointed in my dealings with Arrowhead Honda and am now finished with any further business relationships and will express my dissatisfaction with anyone who wishes.

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by scott_v1 on 12/08/2015

December 3, 2015. I had an awful experience at ARROWHEAD HONDA IN PEORIA, AZ!!!! They created a false document with much higher prices than were authorized based on a "prearranged no hassle buying experience"through an auto buying program they participate in. I can't say the name or get to specific because these [fill in the blank] had my post removed on a technicality even though they were caught red handed and an investigation is still underway according to my conversations with one of the directors of the auto buying program. I even have proof because I took photos of the "special price" they gave me and emailed them to the auto buying program who said they were shocked and terribly embarrassed about how their member was treated. Just so everyone knows in ARIZONA "YOU CAN GET WAY, WAY, BETTER DEALS FROM THE OTHER CAR PLACE ABOUT 10 MILES DOWN THE ROAD BACK TOWARDS PHOENIX". Well over a thousand dollars cheaper and I didn't even have to negotiate. They have these prices on their website. No gimmicks either. Plus they have their dealer destination fees and regional fees already included into their MSRP. That's about another $1000 that ARROWHEAD HONDA TRIED TO RIP ME OFF since they also have that factored into their MSRP and then charge the customer for it again. Understand that these people will deny this, they will try and explain it all away, they will pretend it was a misunderstanding, or an oversight, or any number of lies. There is nothing dishonest about what I am writing. I have nothing to gain. I'm taking tons of time out of my busy schedule to remind these people that what they did was unethical, dishonest, and distressing. SHAME ON YOU!!!!!!!!! I will post this every day for a year if you keep trying to have it removed. Now I am going to go and post this review on a dozen other sites just for good measure.

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by truebuyer1 on 07/26/2015

When i asked to do a price match, instead of convincing me and without any effort, [non-permissible content removed] walked away on me saying iam wasting his time!!! When i said iam going to write a bad review he said "i will wait for it". Is this what you teach your sales guys?? He dint even put 1% effort to convince me. He spoiled my weekend with his behaviour. 0 stars.

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by azjj2231 on 05/30/2015

Went there in July 2013 to purchase a car. I was in the process of bankruptcy and wanted to start fresh. Worked with Kevin E. explained to Kevin that my husband was currently not working and that when he was back to work we would come in and purchase another car from him. Kevin then proceeded to sell me two cars. He stated that neither bank would know about each other since I am currently in bankruptcy. I knew that making 2 car payments would be difficult on just my salary. However I had a few bonuses coming in that I knew would help. Kevin explained to us that once I made 6 months of on time car payments I would have no problem at all refinancing both cars. The cars that I was looking at would be $435 per month (times 2), he stated once I was able to refi, this would be the amount that I would pay for both. So I thought cool, instead of 870 a month I would pay $435, I was still very concerned about the high payments and decided to think about it. My husband and I went home and discussed it. We knew that it would be difficult but for 6 months we could handle it. My husband had back surgery and was soon going to be able to get back to work. We decided to go and buy 2 cars based on the information provided by Kevin. While working out the paperwork with Kevin, I re-iterated that I would not be able to handle this high amounts of car payments for more than 6 months. He re-assured me again that I would have no issue getting the cars refi. He even suggested some credit unions that would have no problem working with us. I moved all of my banking to Navy Federal based on his recommendations. I even asked him what would happen when I went to refi, the banks will find out about each other. He said it would be no issue because at that point I would have made 6 on time car payments and would have no problem. The finance manager even said just make sure to refi the cars in 6 months so I would not pay so much fin charges and keep these high payments. After 6 months of struggling to pay the cars, I happily applied with Navy federal for at least one of the cars to refi. I was turned down, I applied at many other places and took the hit on my credit report for the inquiries. Turned down everywhere, I took the car back to Arrowhead Honda and Kevin, I figured they helped put me in the car they can help get me out. They turned me down as well. One of the cars that they put me in, is over 8k upside down in so no one will help me. I went to another dealer to see about trading in one of the cars and they could not help me either. They were shocked at the un-ethical practice of Kevin and Arrowhead. They agreed that I was set up for failure in both cars. They suggested that I speak with the GM, my husband had already attempted to speak with the sales manager and that got us nowhere. I called and spoke to the controller Barbara, who stated they are a reputable dealer and Kevin should not have done this. She stated she would have someone call me back. A man called me the week of Thanksgiving and it sounded promising that he might be able to help us, however it is now May and I have still not heard from them.

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by McBeth on 03/29/2015

I bought a used Mazda at this dealership over a year ago. Big mistake! Also purchased the maintenance agreement which requires me to return to this dealership for all maintenance issues. Even bigger mistake! One of the conditions of me buying the car was to have the coils plugs wires and motor mounts changed. The salesman put this in writing to me. While he was getting that service done he gave me a loaner car. Forgot to shut off the theft timer on the loaner car in about 10 miles from the dealership I was stranded. This was at the end of the day and there was no one available to help. I had to take a cab home. They had my car for four days to make these repairs. He told me that I would receive an email every three months when it was time to change my oil. After four months I had not received any email so I started emailing him and asking for my oil change to be scheduled. No Response. I emailed the manager of the dealership three times asking to have my oil change scheduled. I never received a response at all from anyone. So I drove to the dealership and asked to have my oil changed. He told me they don't work on Mazdas there that I would have to go to the Mazda dealership next door and pay for an oil change. I advised that I had the maintenance agreement through them at arrowhead Honda and needed to have the oil changed there. He said he would look into it and get back to me. 30 minutes later he never reappeared. I left and paid for a oil change at the Mazda dealership. The next time I needed in oil change I went in and also needed a plastic piece that goes on my ignition. He told me they don't carry Mazda parts and that that I would have to go to the Mazda dealership. He told me he called the Mazda dealership they have the part in stock and it's eight dollars. So I drove next-door to the Mazda dealership. They did not have the part in stock and it costs over $100. Four months after buying the car I had to have the motor replaced. At the following oil change I advise the technician that the car was shaking and rumbling. He told me this was normal. Same thing at the subsequent oil change. Now yesterday car completely breaks down and I have to call a tow truck. Turns out it was bad coils that were never changed from the time that I bought the car - one of the conditions of buying the car. Service department tells me that this is my problem not theirs and they will not stand behind the written promises of their sales team. Every time I have walked in the door of this dealership I have been met with dishonesty and incompetence and every time I have left I have left miserable.

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by TPain on 07/31/2014

Easy in, easy out, good care and attention to detail.

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by AZWestinK on 07/28/2014

We purchased a lightly used 2013 Honda Odyssey EXL this past weekend from Arrowhead Honda here in Arizona. Everything about our experience was smooth, professional, and efficient. We spoke with Brianne on the phone to set up an appointment with our salesperson Tony C. Tony was fantastic! He is extremely knowledgeable about all types of vehicles – what to look for, what to watch out for, even added some pointers on test driving. At NO point did we feel pressured to stay at their dealership to purchase right then and there – which we found refreshing. One of the managers, Chris, came to speak with us about numbers, our trade-in, how they could help us make a decision – again – he was forthright, honest, made some very valid points about Honda over other brands. That was it! We all know what it’s like buying a car – it can be frustrating, and at time bullying. We felt none of this during our visit. To do our due diligence, we went to another small dealership to evaluate the same vehicle with a few more amenities and a few more miles. Again, we had terrific service and no pressure! Arrowhead Honda got the upper hand due to the fewer miles, Honda Certified, and they were willing to add the roof rack that was a requirement for us as part of the deal. Once we signed off on the deal – we dreaded the lengthy paperwork process and the hard sell for additional products typically found in the Finance department. We waited less than 45 minutes to meet with "Hex" in Finance, bought the extended warranty which is always a good idea, chatted about football and travel, and we were out of there in 20 minutes. For real. Whatever has happened in the past few years with regards to sales tactics and behaviors to give the consumer a voice and be treated with respect has been great. Overall I visited 4 dealerships over 2 weekends, evaluated 9 vehicles, and did 8 test drives. Arrowhead Honda won our business because after all it's a Honda, but more than that, our experience was nothing short of professional, efficient, and courteous from start to finish. If you are in the market for a new or used vehicle, please call Tony C. in Sales at Arrowhead Honda, we highly recommend him and this dealership!

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by DesertBunny on 11/19/2013

I've had service there twice this year on my vehicle. After paying $500 for a new ignition, I travelled to California where I needed some additional work just to find Arrowhead Honda had charged me $500 but failed to do needed warranty work. Then later this same year my rear power window broke. The mechanic padded the bill tremendously so much that I had to have my husband call them and screen their recommendations which were 50% unnecessary to the tune of almost $700. We will never return to this dealership and cannot recommend this dealership to anyone.

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by Sparky_97 on 06/19/2013

Dealer forced me to buy a $1,600 security system (Hidden Cost) per each of the two vehicles I bought. These vehicles did not have the rockledge security system in them when we test drove and the cars and agreed on a price, but they still charged me for them before they installed them and told me they already had them installed. Also, they stated that I would get a discount on my insurance for having these security systems installed. NOT TRUE! state farm has no idea what these security systems are. I'm sure they made a lot of money for installing these. Salesman also agreed on a selling price for both cars, but since I was trading in one car for two, they had to "Manipulate the paperwork" So I could get financed, that may be somewhat true, but in the process they also manipulated me by charging me whatever they wanted and I would never know because I had paperwork for two cars! they also gave me $2,000 less for my trade in by telling me that I would be getting the same amount of money since I'm not paying taxes on my trade in....Well if I got the proper value for my trade in then wouldn't I be paying even less?! Dealership also told me my license plates and registration would be forwarded to my new address in Utah. This is also NOT TRUE! Arizona does not forward those documents! I had to pay for my Utah Registration AGAIN. I can't get the dealership to call me back with my Lien holders information so I can make a payment. So now my payments are late, and I am driving on an expired temporary registration. Tired, exhausted and desperate for two cars for me and my wife before we moved back to Utah, I caved and signed the paperwork so that we could get our cars which both have 4WD for the Utah snow. If I had more time and wasn't so eager to get my cars and move, I would have left the dealership immediately.

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by jc_honda3 on 06/13/2013

After inquiry through Edmund's I received several email replies and also several phone calls. I went to Arrowhead because they sent the first email response, but also planned to go to others who called and emailed. At Arrowhead I met with Ali, to whom I had been referred. Ali was very personable and friendly. When we got down to prices and Ali called his boss, the pressure went up immediately. The boss didn't seem to understand that we felt we had a commitment to talk with some of the other dealers who had also responded, and he tried very hard to sell us a car, even telling us that another dealer who had quoted a lower price would not stick to the price, would try to add on extras, etc. Although the price they offered was not bad, because of the pressure we looked a little harder than we might have otherwise and got the same vehicle (same type and options) for about $800 less. Ali (salesman) was fine. Boss pushed too hard.

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by MJTArizona on 06/08/2013

I had my mind set and ready to purchase a vehicle. I met with a kind and helpful salesman the week of memorial day weekend and decided to return two weeks later to request for his assistance with a purchase. He was unavailable and assured me that his partner or co worker would help me out. What a joke!!! The salesman was already treating me like he was in a hurry. When he handed me the complimentary bottled water after the quick test drive, he didn't even want to hear out on what I was requesting. The entire test drive was all about his reputation and experience, it was all about "him" and when I tried to talk about the car, he would make a quick remark and talk about himself and where he worked and what he sold, what he can sell. When I mentioned that there was another Honda dealer with same make and model but for $1500 less, he didn't even consider looking at other options and basically said "Then go ahead and check them out and go there" He folded the application in half and wasn't willing to work with me, not even willing to see if there were other vehicles that were similar. I immediately got up and thanked him for his time and walked out the double doors. As soon as I reached the bottom of the stairs and headed to my car, I hear a man's voice from behind yelling at me to get my attention! Seriously!! Who does that? Yelling to prove a point? He clearly didn't want to help me when I was sitting in the office. The most entertaining and absurd part of this experience was he continued to yell even when I got in my car. I wonder if he would have done that if I were a male? or an elderly? Was it because he thought I was an ignorant woman? Arrogance and straight low class! There was another salesman outside who witnessed this and he asked if he could help me out instead but I was already upset and appalled by the other salesman's impulsive behavior so I said " no thanks" and proceed to leave. I did mention to the salesman that his associate was rude. Women or men, regardless of race, color, religion, and appearance shouldn't be profiled and mistreated in any way. Stay away from this obnoxious salesman who judges before they run your credit! Worse experience ever! If you want respect, go elsewhere! Treat people how you want to be treated. I guess he enjoys making himself feel empowered by chasing a customer away! Pathetic service! Just because Hondas are great cars doesn't mean the sales representatives have to act arrogant and cocky! He just made that dealership look like the most egotistical, low class, unprofessional, insensitive place to ever enter. so Beware of this obnoxious salesman. That's not how you sell cars! sometimes saying less is actually best and let the customer have a say, it's our money we're putting down for crying out loud... Let us talk for one minute.

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by olddesertdog on 05/23/2013

Read everything carefully. Finance moves quickly like carnival hustler. Tried to slip through contract with higher terms than negotiated price. Not just once, but twice! Salesman, "Mo" was terrific. Could not ask for better treatment and assistance. He is five star.

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by Aaron66 on 05/11/2013

I recently financed a Ford from this dealership and our experience was very disappointing. They claimed to have "significant" discounts for people purchasing through the Costco Auto program, a program we found out about while shopping there. The Car was already marked up, so the $500 "discount" really only brought it into fair market value. Our salesman Carey knew nothing about the car and said " I only know Honda's". I did my own research about the car prior to seeing the car so I felt fine having none of my questions answered. It was also a "certified pre-owned vehicle. During the test drive my wife and I noticed dog hair all over the car. He claimed it had just been detailed. Which made me think they hadn't even inspected the vehicle. later, while discussing my trade in they offered me 2500 dollars for my Tahoe with a 4700 dollar trade in value according to KBB, autotrader, and our credit union. They seemed to be more concerned about getting me to agree on an outrageous monthly payment amount instead of doing actual math and having a transparent answer to the payment amount they were quoting us. According to their math, the payment was 70 dollars higher a month than my credit unions quote for the same amount. The staff told us their numbers were from the credit union and they would try to beat the rates. After an exhausting afternoon, 2 muffins, and a cup of coffee, we agreed on the purchase. Only because the amount of the car was still reasonable and options fit my family's needs. Carey said they would "pull it around back and get her cleaned up and pull the stickers" while the last beating took place in the finance office. We just wanted to get out there by that time so we signed, signed, signed and walked outside only to find our "new, cleaned up, certified pre-owned car" STILL covered in dog hair. At first glance the numbers in our contract were still in the ball park but on the way home we noticed that our trade in was just factored back in to the loan by changing the percentage and terms and not adjusting our payment to the amount we were financing. In other words the amount was lower but I agreed to a higher amount because they claimed it was according to the interest rate we were approved for- not true. As we loaded up into our new car I asked him what part of the car did they clean because it was still dirty. We got in and left. I work for a very large organization and I told my immediate coworkers about my experience and have formally spread the word about how Arrowhead Honda treats our members. I hope that someone can learn from our mistake and have an honest, straight forward experience when purchasing a vehicle for their family. You won't get it here.

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by billy80 on 03/29/2013

I recently bought an Accord using Edmunds to get an internet sales offer. I hate buying new cars. But using Edmunds got us down to a reasonable price quote without haggling. Our salesman Dennis P was straightforward and honest. There was a glitch at the final sales paperwork stage but the dealership corrected it at their expense without argument. I will go there for my next car.

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by Azdiamondback on 01/02/2013

Sales experience was very enjoyable. Sales person, Doug T. was very professional and quite knowledgable with his many years of sales experience. Our whole family enjoyed working with him as he negotiated with management. We highly recommend asking for him on your next buying experience. This is our 4th car at this dealership and Doug's expertise made it that much more enjoyable and pleasant. Delaership was fair and professional in treating customers.

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by dlane3545 on 09/21/2012

We bought a car from Arrowhead Honda about a year and a half ago and the experience was outstanding, so when we decided to buy another car this is the first place we went. Everything from start to finish was again better than we ever expected. We are customers for life. Dealing with them is not your typical car dealership experience, they work to please the customer, they're not pushy or try to force you into anything your not looking for. Thanks Scott and Tracey for putting me in our new CRV, I love it! Todd & Dawn

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by jessem1 on 06/19/2012

The sales person Celeste Fitzpatrick who I worked with was truly incredible! Every step of the way she made my experience what I feel buying a car at a dealership should be. She was kind, patient, courteous, thoughtful, and respectful. I asked her for extra business cards because if the subject of buying a Honda ever comes up in conversation I'm giving out her card! Thank you!

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by waynec4 on 06/14/2012

Our salesman, Doug, was wonderful. He was very knowledgable about all things Honda. We had previously (about 2 years ago) had a very poor experience with this dealership and had no intentions to purchase anything from you--in fact, we only came in to look at the 2 two Honda's we were considering because you were near our home. We had intended to purchase the vehicle at a different Honda dealership. However, dealing with Doug changed our minds. He is a real asset to your organization! We recently had our new Element in to install some optional accessories and found your Service Department to be efficient and friendly, as well as prompt. We love the Element. Honda should keep making this nimble little SUV!

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by wyatt265 on 06/05/2012

Arrowhead Honda, is the best Honda dealer bar none. I dealt with 'Bell Honda " and frankley found then to exagerate and on occasion lie. I sold my Bell Honda and have stiil at this point to get a refund fo my excess extended warranty,.. holy smokes folks 6 week to get a refund on something I did not use........ arrowhead just the best for a new or used honda.

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